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My husband who has dementia and several medical problems has had aide service from ComForCare for a couple years now. It took a while to find a suitable aide for him as he is charming (mostly) but also difficult to get along with at times. The agency hung in there with me and worked very hard to find a good match which I began to appreciate is not easy to do. There were problems with scheduling along the way but I think that's the nature of aide services. I always felt listened to and my concerns and anguish were supported with much empathy. I feel that most of the staff and Lynn (whom I had occasion to meet) are compassionate which by itself does not provide the services we need but I still felt that my concerns/preferences were being considered and attended to. I'm happy to report that now we have a wonderful aide who gives what I would consider family level care. My husband calls her "my angel" and she has gone above and beyond tending to his needs, engages with him which helps to stimulate his mental state and physical state. She is reliable and a hard worker. I realize we are fortunate to have found such a gem but ComForCare never stopped trying to find us the best fit for our aide.
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