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This is the first time I've used Zerorez, and it was for a wool area rug that we've had for 8 years that we've never had cleaned before. It was so nice to have them pick up our rug and dropped it off, at our convenience. We live in Shakopee, MN., so it would have been a drive to Roseville, 2 times. They were right on time to picked it up and they dropped it off on a Saturday morning. And when they brought it back, it was rolled nicely with brown kraft paper and also a thick plastic cover over that, which was good because I needed to store the rug in the basement because of a remodeling project in our home. The rug is so nice and clean and fresh. I didn't realize how dirty it was until we seen how bright and new it looks now. We will recommend Zerorez to our friends and family and we'll use Zerorez again for future cleanings.
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