Client Testimonials

You listen and have good stylists. Plus, I love the hot towel and shampoo.

Lydia was incredible, will return to her for sure.

Hair cut stylist was terrific. One of the best haircuts ever for me. Much improved over my last visit to this location.

Lydia was amazing. Very personable. Will definitely be coming to see her again.

This is a second try at feedback.

Heather the manager cut my hair. She did an exceptional job.

Getting to the point where she could cut my hair has me highly unsatisfied with Sportclips. For the proceeding 5 days, the Zionsville store showed completely booked for the day, no matter what time I could check I have been going to Sportclips for a while and have successfully had my hair cut at other locations within the system.

I finally resorted to going to the Brownsburg, IN location on 9/9/2020, immediately being asked if I have every had my hair cut at a Sportclips. "Yes," I answered, "for the past couple of years." She proceeded to tell em they did not have my hair cut information and did I remember how it was cut? I said it was in the system and she said she could not access my cutting preferences. When I asked why, when I had my hair cut at a few stores and they were able. She had no answer. I declined to have my hair cut there.

Then on 9/10/2020, with Zionsville still showing completely booked, I called at 2:30 pm to be seen at 4:30. I was told I would be manually entered in the store at 4ish. It was and I have a marvelous hair cut.

My customer experience was sub optimal and app user experience was frustrating and unnecessary. The franchisee and their employees ahve been working around a defective system. At this point I am addressing the Sportclipos frachisor.The corporate office is paid to provide a flawless UX and digital infratsructure that supports the locations do what they do, cut hair. These systemic system failures were and are preventable. There is no rational excuse that would cause a location to be showing completely booked for over a week and the staff is required to workaround at the location. This is transferring resource responsibilities to individuals who are unqualified and illequiped to adequately address the issue. According to the staff, this is a chronic condition. Again, there is no defensable objection that can be raised from the department(s) that supports the stores. Any blame directed at the stores or the franchisee is a red herring from an illequiped or underresourced team. While there can be complexity in the system, is cannot be broken all the time. You are costing the store time and the ability to cut hair. That queated to lower revenues and that will eventually put the pinch on the corporate office. It is also the sign of an illequiped reactive team that cannot deal with root cause issues.

My UX is a 1 of 10. If you put an experience out there, make sure it works. Make sure it continues to work and get ahead of the curve on issues.

This is quite a bit and I am willing to discuss it, but I am uninterested in having the issue explained to me. I am interested in hearing how the support center team valuse their clients (the franchisees), understand they have failed to provide valuse and have a plan to be a proactive team instead of a poorly reactive call center.

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Heather, the manager did an exceptional job in working with me on how to express my displeasure at attempting to get an opportunity to get my hair cut at the Zionsville, IN store. For the proceeding 5 days, the store would show as being completely booked. Any time I checked in the app.

The people, the pricing, and the comfort

Good first haircut in six months.

Online check in.

Heather is great. She always remembers me and is very friendly.

First time there, very pleasant time, my stylist was very friendly and engaging.

Good service

No wait and very good haircut.

Friendly stylists, clean store, massage chair & hot towel are great! Lydia is also great!

I was happy for the value and the great cut.

Alyssa

No wait time, friendly environment, The staff was very helpful and service orientated and I was very satisfied with their service.

Everything. Sport Clips is the place to go

professional and efficient

Great service!

Great from start to finish!

Software remembers style and guard size across company platform.

Great, Friendly staff

Friendly stylist and clean facility. I also got a great haircut. Thanks

Always a great haircut

I enjoy the service of getting my hair cut.

Alyssa is awesome! My SC takes their time and is good with our current health crisis.

Great service and great people! During a crazy time like COVID-19 they really make you feel comfortable and welcome. And the price is great! My last hair place was twice as expensive and not as friendly so I try to pass on my savings as a tip to the great stylists at sports clips!

Heather always gives me a great cut and style!

I had not been in for a professional hair in years. I took some photos of haircuts that I liked and the stylist, Brigid, let me know what she thought. We had pleasant conversation as she cut and I ended up with an amazing haircut.