- Phone: "(985) 872-1029"
based on 161 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
In temp building at present. Nothing to improve at this time. had issues with front windows in other bank building. Hope to resolve when we move back.
I like the fact I never hear anyone complaining about the cleanliness of their work area.
The person sent here to clean our office is very nice, polite, professional & does a fantastic job. Her name is Rosa Jones. She communicates very well with me on the items she needs to do her job. She's the most efficient cleaner we've had. Larry Porche (the manager) is also easy to contact if we need to adjust cleaning dates or add an extra day for special events, etc. Very satisfied with their service.
Despite having difficulty retaining a staff member for our time slot, ServiceMaster does make a valiant effort to communicate with us & also have a supervisor or someone come by to clean our facility.
The service is never perfect. There always seems to be something missing from week to week. I feel that it is the nature of the business, the employees, the schedule, etc. that lends itself to feel that mediocracy is acceptable.
We do not feel we are getting the quality of service that we should. Having to give reminders that should be automatic procedures. Getting complaints from office employees that some areas are not getting cleaned. Please give us a call and we can go into detail.
Do a better job..... We have addressed the situation and hopefully things will get better.
have a supervisor call once a quarter to check on service status, especially when a new employee is involved.
Mr. Chad, Very fair request and we are in the process of addressing that exact issue. We recently did a major re-organization of our management staff and have a new Production Manager on board and now just about fully trained and ready to be released to managing her staff and dealing directly with our valuable customers like yourself. What this means is that we will once again be implementing our regular on-site inspections which will allow us to keep a better pulse reading on how our staff is doing and, more importantly, how you think our staff is doing. Thank you so much for taking your valuable time in completing this important survey and thank you for being our customer.
Because of the nature of the business, (late night hours, weekends, time restriction, structured cleaning process, etc.), I don't think that you can attract the best of people to do the work so the outcomes are reflective of the caliber of people employed to do this type work under these conditions. This has a lot to do with today's workforce and is not isolated to Service Master only. Do you get perfect service at restaurants, retail stores, and other such places of business? Rarely do you find people in these industries that take extreme pride in the job they and are justly compensated for their outstanding service. Leaving a broom and a duster on the Manager's desk and the garbage bag of trash in the hallway is confirms what I am refering to.
Mark, You make some excellent points but that does not stop us from always striving for excellence and consistency. We have already addressed the situation with leaving some of our cleaning products out of place and trust our staff will not do that again. I want to personally thank you for your in-depth response and for being one of our valued customers. Have a great day!
The professionalism of your staff.
Ms. Laura, We welcome you on board as one of our valued on-going customers. I want to thank you for completing your first survey and look forward to many years of continued professional cleaning services to your company. As you know, please do not hesitate to get in touch with us if you ever have probelms with our services. Have a great day!
Train workers better to give the same service to all customers no matter what job location they are on. Not all employees clean the same way.
Ms. Caren, Your point is right on target and well received. We are in the process of revamping our total training package for our production staff and the issues we had at your location is being used as part of those training tools as examples of where improvements could be made, etc. I want to personally thank you for your patience and for continuing to be one of our valued customers. Gene
Using the new cleaning solution, the floors look AMAZING!
Ms. Elizabeth, Thank you for your patience while we worked hard to find the right products to use on your floors to get the best results. We feel comfortable we have the right product now and will continue using a we go forward with your on-going professional cleaning services. Thanks for being such a valuable customer of ours and hope we are able to serve your cleaning needs for many years to come. Gene
Quality service.
Mr. Perley, Thank you for responding to this important survey and thank you for being one of our valued customers. We hope for many mores years of serving you and your company. Gene
Moping needs improvement in all offices.
Cleaning is a lot better than the last survey.
Inconsistant work techniques. Floors have not been swept, vacuumed or dust mopped in approximately 2 weeks if not longer. Floors are spot mopped, without being swept or vacuumed first. Dusting does not happen either.
We went meet with Ms. Debbie the day after this complaint was received to go over the details of the areas she was not happy with. We then met with our assigned staff over the next couple of days to go over the problem areas, re-trained her on certain techniques, and re-enforced the importance of paying attention to details and consistently doing what we are under contract to do each and every cleaning. These issues should now be corrected. Ms. Debbie is happy with our prompt response and how this serious matter was handled.
Educate all staff members to read special instructions in the binder that needs to be followed, prior to signing, before leaving the premises. From time to time fill ins are needed to clean an office that has never been cleaned by that person. However, management is trying everything to correct problems that occur which we do appreciate.
You are already working on it! Thanks, much appreciated.
They are always efficient and take care of our cleaning needs with requiring additional instruction.
The service is good
They do what they say they will do and stick to cleaning
CLEANING IS DONE PROPERLY/AND IF THERE IS A PROBLEM ITS TAKEN CARE OF RIGHT AWAY
Cleaning staff changes extremely frequently and it is onerous for us to train new people every 2 or 3 weeks.
Sent Mr. Walker an email asking if he would be kind enough to meet with me in persion at his convenience sometime this week so we can go over his issues and get them resolved moving forward. Main concern here is that the low score is with our turnover rate and not the actual quality of cleaning. The last 3 monthly inspections done for his facilities were 95% (out of a possible 100%) for September, 100% for August, and 95% for July. Need to get both sides on the same page and fully expect to accomplish just that whenever we do meet in person. On October 3 we met with Chad and his Supervisor staff and had a very good meeting. The issues are understood and we are going to be implementing changes relating to the cleaning of their facilities that will hopefully reduce the turnover of our staff. Would have graded us a 7 or 8 based on quality along and we are also working on the minor things that prevented that from being a 9 or 10.
Assigned staff member is always willing and ready to listen and assist.
Service is good and employee is very friendly. Works well while people are actually in the building. No complaints.
Local management. Immediate response whenever I had any type of issue. Whenever we had to discuss a cleaning issue directly with Howard, he always come back the next day to make sure he had done things the way we wanted them done. He is very concerned about his quality of work.
I think Service Master does a fine job of cleaning and paying attention to detail. They also ask for feedback, which is good so they can make sure all my cleaning needs are attended to, because I often forget about cleaning matters once I start my day.
Without any reflection to the cleaners we have now but throughout the contract, I would have to describe the SM quality as inconsistant. It probably has nothing to do with the SM philosphy or standard, but rather with the quality of the person doing the work and the work enviromnent, ie: late night hours, weekends, etc. NOTE: Our current cleaner is probably the best we've had overall.
I have communicated with Mr. Bourg on his response and being he is currently happy with our current staff I asked him if he would mind me sending him another survey and have him grade us on his current satisfaction level vs. any past performance issues he had with us that would have been graded on prior surveys. Hopefully he agrees to this re-submission and if he does we will send him out another survey immediately.
good service and communication
The ease of being able to communicate with them & whatever we ask of them, they always provide.