Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4334 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 17, 2023 — Rated 10 out of 10 by C.N. Zerorez Eugene
What do you like about our products and services?

I like that your products are non toxic and odor free.
Your people are polite and do a great job

Report a concern   November 17, 2023 — Rated 10 out of 10 by J.S. Zerorez Eugene
What do you like about our products and services?

Nice people to work with and very professional.

Report a concern   November 17, 2023 — Rated 10 out of 10 by L.L. Zerorez Eugene
What do you like about our products and services?

Chad was super friendly. Thanks!

Report a concern   November 17, 2023 — Rated 10 out of 10 by Priscilla Walker Zerorez Eugene
What do you like about our products and services?

Friendly and professional service people. Clean, no residue, dries quickly!

Report a concern   November 16, 2023 — Rated 10 out of 10 by Christina Parker Zerorez Eugene
What do you like about our products and services?

My couch was so stained. Our tech came out when they said they would and did a great job.

Report a concern   November 16, 2023 — Rated 10 out of 10 by S.T. Zerorez Eugene
What do you like about our products and services?

Professional, friendly employees. Excellent value

Report a concern   November 15, 2023 — Rated 0 out of 10 by D.W. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

My carpets were cleaned on Nov 1st and I called in about the stains coming back up right away. On the Nov 7th I was told that 'someone' would contact me in 2-5 days and I have not heard back from anyone. Not happy.

Report a concern   November 15, 2023 — Rated 10 out of 10 by K.F. Zerorez Eugene
What do you like about our products and services?

You backed up your service with coming back a second time to see that my carpets were well cleaned.

Report a concern   November 15, 2023 — Rated 9 out of 10 by Ema Baker Zerorez Eugene
What do you like about our products and services?

Great experience. Would highly recommend

Report a concern   November 14, 2023 — Rated 7 out of 10 by A.E. Zerorez Eugene
What could we do to improve?

Stains still apparent, could be more thorough.

Report a concern   November 13, 2023 — Rated 3 out of 10 by E.V. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

I had given a list of the things I wanted done in my RV, I was quoted $175 couch included, so it was a leather sofa that the way was going to charge me extra for it, so he didn't do it, but no money came down from my original price, I also requested my headboard to get cleaned but, it didn't happen.
Don't get me wrong, the guy was super nice, but he also didn't get behind the sofa to clean, my cat sleeps there on a paper bag, the bag didn't move at all, infact it's still there.
At least my place is cleaner than when I first moved in.

Report a concern   November 12, 2023 — Rated 7 out of 10 by S.A. Zerorez Eugene
What could we do to improve?

I think maybe how much water is left in the carpet could be lessened? Maybe the guys are overbooked and can’t take the time to remove as much water as possible before they have to go to the next job, but my carpets took almost 24 hours to dry enough to return furniture to the rooms.

Report a concern   November 12, 2023 — Rated 10 out of 10 by C.B. Zerorez Eugene
What do you like about our products and services?

First time used and very pleased. Carpet is clean, no crusty feel from residue, fast drying time, and Chad was very professional and polite. Will definitely continue using them!

Report a concern   November 12, 2023 — Rated 10 out of 10 by B.O. Zerorez Eugene
What do you like about our products and services?

Very professional! They took their time to explain and clean our carpets and sectional. We are very happy with the outcome!

Report a concern   November 11, 2023 — Rated 10 out of 10 by N.N. Zerorez Eugene
What do you like about our products and services?

Very professional , on time & good communication, value for the money, did a great job cleaning my tile floors, air transfers & floor registers along with dryer vent.

Report a concern   November 11, 2023 — Rated 10 out of 10 by D.B. Zerorez Eugene
What do you like about our products and services?

Efficient
Good result
Knowledgeable personnel

Report a concern   November 11, 2023 — Rated 10 out of 10 by B.W. Zerorez Eugene
What do you like about our products and services?

TC is a great employee! Very professional, patient and pleasant.

Report a concern   November 10, 2023 — Rated 10 out of 10 by Stacy Whiddon Zerorez Eugene
What do you like about our products and services?

My furniture looks new and the pet smell is gone! Very pleased.

Report a concern   November 10, 2023 — Rated 10 out of 10 by D.W. Zerorez Eugene
What do you like about our products and services?

Clean product!! No residual stiffness to carpet, and PROFESSIONAL, attentive techs!! I'm a fan!!

Report a concern   November 8, 2023 — Rated 10 out of 10 by A.M. Zerorez Eugene
What do you like about our products and services?

This company and its employees are very thorough and knowledgeable about all types of rug, carpet, and duct cleaning. I have used them multiple times and like their products and the results.

Report a concern   November 8, 2023 — Rated 10 out of 10 by M.B. Zerorez Eugene
What do you like about our products and services?

Quick, fit into the time window, very knowledgable, good job

Report a concern   November 8, 2023 — Rated 10 out of 10 by B.G. Zerorez Eugene
What do you like about our products and services?

Great customer service, easy to schedule, competitive pricing and great results

Report a concern   November 8, 2023 — Rated 10 out of 10 by E.P. Zerorez Eugene
What do you like about our products and services?

I really feel the person cleaning cares about the work and the job being well done!

Report a concern   November 8, 2023 — Rated 5 out of 10 by D.C. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

There were heavy traffic spots where the tech said they wouldn't get any cleaner.
I used an off-the-shelf product and got a lot more of the stain out ...

Report a concern   November 7, 2023 — Rated 9 out of 10 by L.S. Zerorez Eugene
What do you like about our products and services?

friendly quick and dried fast

Report a concern   November 7, 2023 — Rated 0 out of 10 by B.J.G. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Very disappointed! We spent A LOT! of money to have the carpets cleaned after our cats peed outside of their litter box. The smell wasn't any better and they didn't seem much cleaner. We just bought a carpet shampooer to see what we could do, and my husband said it's like we have new carpets now. This is what I would've expected after having them professionally cleaned. Especially after more than $300.

Report a concern   November 5, 2023 — Rated 10 out of 10 by T.C. Zerorez Eugene
What do you like about our products and services?

All the staff are very kind and respectful. The cleaning done is done exactly as we wanted. The product they use leaves our carpet cleaner than we have ever seen that is why I always recommend you to our friends.

Report a concern   November 4, 2023 — Rated 10 out of 10 by L.B. Zerorez Eugene
What do you like about our products and services?

Great customer service, they do a great job cleaning

Report a concern   November 4, 2023 — Rated 10 out of 10 by J.C. Zerorez Eugene
What do you like about our products and services?

Fast and simple to schedule. Straight forward pricing. Made our carpet look amazing! Thank you.

Report a concern   November 3, 2023 — Rated 10 out of 10 by Shelly Parsons Zerorez Eugene
What do you like about our products and services?

Great customer service! Also I love the way the carpet feels when I walk on it!
I will recommend you to all my friends and family!
Thank You!


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