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4365 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast
Smells good
It was our first time using it and we were really surprised at how efficient it was! The tech also shared great information with us about maintenance.
One large spot was still on the carpet. I phoned to see if you would come back out. I was told I needed to take a picture of the spot and the issue would b taken up to management. I phoned Stanley Steamer instead. They came out and removed the stain. I just wasted money with your company.
P
Carpets are cleaner and dry quickly.
Just plain better than any other type of commercial carpet cleaning services out there.
The employees went out of their way to address my problems and were very willing to help me.
You misrepresented the price in your advertisements. I heard one advertisement on the radio that I could get a $90 2 room clean and then I got an email that I could get $20 off on my first order. However, when I called about both of those, they said there’s a minimum. If that’s the case, you could advertise your services for five dollars except, “oh. There’s a minimum.”
Completely misleading.
Prompt service, very complete explanation of services and prices for optional choices. Fast service and drying time exactly as predicted. Twice as fast in the rooms using a fan. I was very pleased.
Your carpet cleaning Technician was just fine and efficient. The carpet and upholstered furniture are much cleaner. But I expected Zerorez because of what I read on your web site to be a step above other carpet cleaning companies, Zerorez is not.
Presentation, service and appearance was no better than the average carpet cleaning company.
I asked your person if he had Tyvek booties to wear, he did not. When we had our vents cleaned by Zerorez, I asked the same question to the technicians, they did not have Tyvek booties either. I expect them to wear the Tyvek instead of street shoes in my home. In your on-line material at your web site all your photos show the technicians wearing Tyvek booties (that’s a nice touch) and they should without question, they did not, nor did they have them.
You may have a system that cleans better according to your literature. When complete it is very hard to see a difference between Zerorez and others, that is why Presentation, Appearance and Service is so important.
Zerorez website literature makes the following statement about drying time…
"How fast does Zerorez dry?
According to decades of surveys, the biggest complaint about carpet cleaning is how long it takes carpets to dry. Zerorez has faster-drying times in two ways. First, leaving less water behind by using our patented Zr Wand™ with water control technology, creating a high-powered rinse and suction to extract dirt and debris from carpet fibers without flooding. Second, we use specially-designed fans (air movers) to increase airflow and reduce the dry time. The results? Carpets that are ready to be walked on just hours after cleaning."
I asked your technicians about the specially-designed fans (air movers) he knew nothing about them. If you write it in your literature as one of the additional steps you do that others do not, then do it! If you are not going to use specially-designed fans to dry, then take it out of your written literature.
The technician should wear the booties, quickly explain your system, explain the plan for cleaning the home have a little hand out showing the other services he is able to perform while he is there, quickly go through the list, ask if there are questions, answer, then go to work and perform any additional services the customer asks for.
We had a huge mess caused by our ill dog. He focused on the spots (13 or 14 of them) & did a great job removing them. It was great!
Randy was very professional and did a good job.
Great customer service!
Dominic was amazing to work with. He took the time to explain the process. He was also very diligent to keep in touch the day of appt to advise of arrival time. I had my vents (HVAC) cleaned, will be using Zeroez to have my carpets cleaned next! Coworker was also very pleasant as well, I didn't get his name though.
Carpet turned out beautifully.
thank you
He came on time did his thing and was gone. I don’t like the time frame from 8 to 1 so was glad he came early
On time
Easy scheduling
Professional
My chairs looks like new!
The cost of add-ons
good job as always carpet great job well done
The whole procedure, pretreating using the Zr lifter and minimal water pushed through to the carpet and pad. Less drying time waiting around to resume normal routine. The technician seemed very professional and knowledgeable about he did things. Overall great job, EJ!
Thank you! 😀
Professional, detailed, and personalized service. My carpets have never smelled better!
Just some thoughts for ZeroRez to consider in your effort to be first class: Have the people on your team use Tyvek boot covers. At least a customer will know anything tracked in or out is from their own driveway or property. When they show up for the appointment and go into someone's home with their work boots or shoes a customer has no idea what they are tracking in...i.e. How filthy the floor was in the last public restroom before they entered a customer's home. Public restrooms floors are generally filthy with urine.
Also, before they do come into a customer's home, they "SHOULD" stop at a public restroom and never ask a customer if they can use the private restroom in the customer home. Especially men. Men have a tendency to pee on the toilet rim and drip on the floor...it is nasty.
We had our carpets cleaned by Duncan and are so glad we did. Our carpets look brand new!
Two weeks later, we had our air vents cleaned by Dominick and Duncan. They both worked quickly and non-stop with amazing results! Dominick and Duncan are definitely knowledgeable professionals. They take precautions with their cleaning equipment and were very careful with our walls/other flooring areas throughout the house.
We HIGHLY recommend ZEROREZ to anyone needing their carpets and/or air vents cleaned.
Thank you Dominick and Duncan. Great job!!
Very good customer service, both on the phone and in person. Very clear on the services and prices. Very friendly and professional.
Loved the tech and the job. Did recommend you to a friend
The naturalness, ease of scheduling, and my service provider Duncan was very thorough and did a great job. The price is pretty high and I’d do it more often if it was more affordable but on occasion it’s definitely worth it!
Courteous, on time, thorough. This is my second time of using your cleaning services and I am still pleased. Your product cleaned my carpets nicely. I really appreciate the confirmation call prior to arrival and the efficiency of doing the service.
It doesn't smell.
I like Randy. He does a good job.
Everything! We felt the service was good and the cleaner worked hard to get rid of spots we had from my wheelchair. Thank you.