Client Testimonials
Excellent style and cut by JoAnne. Felt Covid safe in store. Friendly, professional, and courteous service always.
It's a good atmosphere for my don to get a haircut. His stylist did a great job and took her time with him.
Great place! Easy in and finished quickly.
Great haircut in a safe, comfortable & relaxed atmosphere. Staff is always friendly and treats you like family.
Fast service, great haircut and friendly staff
Professional service. Highly recommend
Easy to check-in online. Service was excellent.
Conversation was delightful and fun. Great cut!
Copied from my review I left on review sites:
I’ve recently been here twice since they re-opened after the Covid-19 shutdown and both times were a great experience. I’m an extremely picky and tough customer because I put a lot of time into taking care of my hair, I’m very specific with what I want, and it takes a very experienced stylist to do the haircut I’m looking for. My stylist on this trip was JoAnn. I’ll break it all down in more detail below starting with the most important part, the actual haircut.
HAIRCUT: My stylist did a great job. She was completely focused and asked lots of follow up questions (without interrupting) as I explained how I like my hair to be cut and styled. For each step, she first demonstrated with my hair before she did anything and also gave me lots of options. I wanted a lot taken off but didn’t want it too short, so I asked her to take her time which she had no problem doing. The whole haircut took about 45-50 minutes as I kept saying “just a little more” but she was happy and engaged the whole time. When she was finished cutting, she had me double check everything two more times to be sure it was exactly what I wanted. I made a comment that it’s hard for me to tell until I get home, take a shower, and then style it to so she offered to wash my hair for me, which I definitely took her up on. She then styled my hair exactly as I wanted it and again asked me to check it over very well to be 100% sure everything was exactly how I wanted it before I walked out the door. Everything was done correctly and I’m very happy with the cut.
SERVICE: JoAnn was very nice. I arrived about 20 minutes before their scheduled opening time and just wanted to let her know I was there whenever they were ready to open, but she cheerfully offered to take me right away. She was polite and positive in conversation and was very nice to me from start to finish. From my previous visits I can tell that they have a very structured process for every aspect of the experience, but she was able to follow the script in a very casual/conversational way that didn’t seem as pushy or “in your face” as a lot of companies. I’m a very positive, polite person and so I notice the small details when it comes to the politeness of others, and she was very cordial.
PRICING: I upgraded to the wash and some other extras, so that made my haircut $23 before tip. I could certainly roll the dice at cheaper places but I’d rather look presentable in public. I’ve paid much, much more when visiting shops in Manhattan and Philadelphia. Being that I have a lot of hair, a style that takes a lot of training to do, and the fact that I voluntarily chose some higher priced upgrades, $23 doesn’t seem unreasonable for a 50 minute professional haircut. I wish it was free but sometimes in life you get what you pay for.
CLEANLINESS: I’m a med student but I was deployed to New York City to work in Critical Care (a 5 week deployment during the height of the death toll that ended about 4 months ago and I was obviously required to quarantine for a full month and receive several negative tests before I was allowed around the public, and I’ve been back home and back to the student life for several months now) so cleanliness and reducing my risk of getting sick is extremely important to me when choosing a business to patronize. They really go above and beyond here. To get your place in line (walk-ins only) you have to do their mobile check-in process online or with their mobile app, which eliminates the hoards of people coming and going at the front desk to sign-in. When you arrive at the location, you can either let them know you’re there (from outside) and then wait in your car or you can wait and relax in their outside, socially distanced seating area until it’s your turn. For everyone’s protection, they follow the state law by strictly requiring anyone in the building to wear a face mask at all times. I’m not saying masks are 100% effective, but it’s the law for those types of businesses and I’m all for taking easy steps to reduce some of the risk, so I was happy to see strict compliance. They also do a pre-screening regarding your current health/symptoms and your risk of recent exposure before even letting you in the building around other customers. Everything inside was distanced well beyond the required 6 feet and everything start to finish was completely touchless for the customer. They sanitize every single surface and tool directly in front of you before and after use from the time you walk in until the time you leave. On both recent visits there wasn’t a single moment a staff member wasn’t scrubbing their hands, using hand sanitizer, sweeping, or scrubbing and disinfecting the entire place. There were also several small things they do to further minimize the chances of anyone getting sick and I felt very safe and clean the entire time.
My overall experience was great during my visits and I’ll definitely be back.
Hairstylist Tracey is exceptional! She is always friendly, patient, and give awesome haircuts for me and my 9 year old son. Highly recommend Tracey.
This was our first experience. I brought my son in for a long overdue haircut. Laura was AMAZING! My 11 year old has told everyone that he's spoken to, how much he loves it there and how much he loves the smell of the shampoo that she used. Thank you for a great experience. We will be back very soon!
Great service, friendly staff
She did a great job
My hair dresser Tracy Grant always gives me an amazing hair cut, Every time she cuts my hair I get compliments from friends and coworkers.
The cut was great and the other services such as the wash were excellent.
Friendly staff!
Fast and friendly service. The final result was great. COVID protocols were followed and I felt safe.
quick, clean & mindful
Always clean and friendly staff.
Friendly staff, clean salon always, & just great service.
I love the triple play.
Good work and very friendly service by Tracy
the appointment process, when the app works correctly
The MVP treatment is very relaxing.
Tracy was fantastic with this 4 year old little boy. He was fidgety and a little bit resistant at first and by the time she was finished with him; he said he was perfect!👍😁
Always great customer service and great haircuts Alyssa at the Wilkes Barre location is great.
I visit PA once or twice a month to take my dad and mom for a hair cut, and they always tell me about how great the customer service was, they love the treatment they get and the prices you can’t beat, we also love how clean and professional all the staff members are, I would definitely recommend this place. Thank you kindly for always treating my parents so great, Cintron
It was a very positive experience having my haircut at Sports Clips Wilkes Barre. I found it to be very clean and very safe. My stylist was Amanda and I found her to be very personable and an excellent stylist . She did exactly what I wanted and did it with a smile and great conversations. Amanda is a valued employee for you and an asset to your business. See you in 3 weeks !!!
Treated very well by the stylist! She did an excellent job on my hair, first time there and will definitely return.
Clean environment , short wait friendly personnel!
Ordered online went really smooth girl was really nice