Patient Testimonials
Unilaterally staff was engaging and helpful! Dr was thorough in his explanation of my issues! Thanks for a great experience!
On time and listened
Top docs
Everyone and everything.
the entire staff and process of receiving top quality medical care and attention to detail was evident from my point of view of as a new patient, I had to see two different doctors for different medical issues, I was given appointments in a reasonable amount of time and had all my pre registration documents complete prior to my visit thanks to the on line patient portal which even has all your medical record. The only suggestion I would have is to allow patients to submit medical records through the portal so the doctor can have access to them prior to the visit and the patient would not need to bring in these in by hand ib paper format. In my case, I had a MRI report that I brought in for the doctor to review.
The staff is very professional, they are very friendly and willing to help, Dr. Jennifer Madden explained very well what was happening to me, the treatment she was going to perform and took away my pain, in addition to sending me the tests I need, in addition I am very grateful to Jacksonville Orthopedic institutions for providing me with a Spanish-speaking translator.
When I tried for 3 days to get central appts to answer to no avail and left 3 messages which they never returned, I called my doctor’s nurse, Nicole, and left her a message and she promptly called me back and got me in the next day. She was pleasant and helpful and prompt. She gets an A+ from me.
Nice people , nice facility
Just far
Wish there was an option at JOI beaches!
Very accommodating
The staff are friendly, yet very professional. We walk out knowing our questions are answered, and we have a plan to resolve the issue.
Friendly, courteous, no wait time and very efficient office staff and x-ray techs. Nurses and doctors were very professional and answered all my questions. Doctors offered outstanding knowledgeable solutions.
Helpful and knowledgeable staff.
the doctors
This is a well managed office. Probably the best I’ve ever been to. The doctor is prompt and is very thorough in his treatment and listening to the patient. His staff is very professional! We highly recommend Dr. Kaplan when ever we have the opportunity. Thank you for your excellent service!
Great service provided. Great staff and very friendly
Friendly, Professional
Everyone was so awesome!! Friendly and very professional. Thanks for an awesome experience!!
Everyone was very kind and responsive. I didn’t feel like a burden and felt very welcome as a new patient with Dr. Snider. The front desk staff and MAs were very professional as well and the NP even came in before the Dr. to help get me started while I was waiting. Overall 10/10 for the whole team.
The personnel, location and attention to detail and services.
Friendly, helpful staff. Great "bedside manner" doctor.
Every one was very professional & very helpful, also they all had a really lovely personality.
Very professional establishment. The staff is courteous an the Doctors are very reputable.
The wait for an appointment was shorter than I expected for a new patient. I also like the app support for my therapy progress
Competent Doctor
Very organized, friendly, and efficient, and I saw a very nice doctor who really lessened my discomfort.
The warmth of the reception area, And the care that all the staff as well as the Dr. Took to help us.
Professional and caring doctors, nurses and assistance. Our family is thankful for JOI.
Warm and professional staff, clean offices.
Quick & courteous service!
Appt was on time. Got treatment for my problem right away.