ServiceMaster 24 Hr
2922 I-70 Business Loop Unit F
Grand Junction
CO 81504
United States
  • Phone: (970) 255-8611

Average rating: 8.8 out of 10 based on 91 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 20, 2022 — Rated 10 out of 10 by Kody & Antoinette Temple ServiceMaster 24 Hr
What do you like about our restoration services?

Insurance trusted, quick response, thorough inspection, return visits to ensure safe/quality work, great customer service.

Report a concern   December 5, 2021 — Rated 10 out of 10 by Maria Keenan ServiceMaster 24 Hr
What do you like about our restoration services?

Thank you for the quick response to the water problem we had. The crew arrived in the early morning hour (2:30am) to help us! Really appreciated the courtesy the team showed and the knowledge on how to deal with the situation.

Excellent service company. We would highly recommend ServiceMaster!

Maria and Kevin Keenan

Report a concern   September 30, 2021 — Rated 10 out of 10 by W.B. ServiceMaster 24 Hr
What do you like about our restoration services?

Kept me informed. Patient with the situation.

Report a concern   August 11, 2021 — Rated 10 out of 10 by R.T. ServiceMaster 24 Hr
What do you like about our restoration services?

All your tech where very professional. Always called before coming over to check on the progress of the drying out.

Report a concern   July 30, 2019 — Rated 10 out of 10 by P.A.M. ServiceMaster 24 Hr
What do you like about our restoration services?

Service Master was professional and thorough. They arrived when they said they would be there and their time line was accurate. I was very pleased. We had a fire so all of the services were paid directly from the insurance, so I can not speak about cost.

Report a concern   October 20, 2015 — Rated 10 out of 10 by Brian McManus ServiceMaster 24 Hr
What do you like about our restoration services?

ServiceMaster personnel were always available when I called and answered my questions. Just to note, ServiceMaster was hired by my insurance company (USAA) and dealt mostly with my realtor, as I'm in a different state from the property.

Report a concern   October 14, 2015 — Rated 5 out of 10 by S.K.M. ServiceMaster 24 Hr
How did we disappoint you and what can we do to make things right?

Mostly poor communication

Report a concern   September 4, 2015 — Rated 10 out of 10 by Jackie Curtis ServiceMaster 24 Hr
What do you like about our restoration services?

Promptness and cleaness

Report a concern   August 12, 2015 — Rated 10 out of 10 by A.F. ServiceMaster 24 Hr
What do you like about our restoration services?

ServiceMaster employee very very professional, and punctual. He seems to know what is needed and works diligently and always cleans up any debris, etc. Also he explains what he is doing. Your employee is why I would recommend ServiceMaster.

Report a concern   July 17, 2015 — Rated 10 out of 10 by D.P. ServiceMaster 24 Hr
What do you like about our restoration services?

Quick response

Report a concern   July 15, 2015 — Rated 10 out of 10 by B.B. ServiceMaster 24 Hr
What do you like about our restoration services?

Quick response, polite and thorough employees.

Report a concern   July 14, 2015 — Rated 2 out of 10 by S.H. ServiceMaster 24 Hr
How did we disappoint you and what can we do to make things right?

I have not yet had job finished, and have called multiple times to get check but haven't heard back

Report a concern   July 10, 2015 — Rated 10 out of 10 by B.A. ServiceMaster 24 Hr
What do you like about our restoration services?

The guys that came out and worked on my place we're fantastic. Very polite, and great workers

Report a concern   July 9, 2015 — Rated 10 out of 10 by Rebecca Foss ServiceMaster 24 Hr
What do you like about our restoration services?

Your staff was exceptionally friendly and knowledgable.

Report a concern   May 15, 2015 — Rated 10 out of 10 by J.L. ServiceMaster 24 Hr
What do you like about our restoration services?

Timely & friendly& professional

Report a concern   May 12, 2015 — Rated 10 out of 10 by M.W. ServiceMaster 24 Hr
What do you like about our restoration services?

Great service wonderful people to work with

Report a concern   May 5, 2015 — Rated 10 out of 10 by Diane Muller ServiceMaster 24 Hr
What do you like about our restoration services?

tHE SERVICE MEN WERE VERY ACCOMODATING AND PLEASANT AND THOROUGH

Report a concern   March 21, 2015 — Rated 5 out of 10 by J.S. ServiceMaster 24 Hr
How did we disappoint you and what can we do to make things right?

If their main mission was to dry the appropriate areas they achieved the mission. From their detail as they located and relocated the relevant items that needed to be relocated and the lack of thought and planning and the removal of drywall and the sloppy way that they removed was most disappointing. Their was minimal communication and coordination between employees who visited the site for their was a lack of consistency performance. They have a long way to go for operating details and implementation.

Report a concern   March 12, 2015 — Rated 10 out of 10 by E.G. ServiceMaster 24 Hr
What do you like about our restoration services?

Professional, friendly attitude by all who came to my home to clean up the horrible mess from flooding.

Report a concern   February 23, 2015 — Rated 10 out of 10 by Sandra Glass ServiceMaster 24 Hr
What do you like about our restoration services?

Their punctuality - fast response - cleanliness and concern for our well being.

Report a concern   January 20, 2015 — Rated 10 out of 10 by Lorena Dominguez ServiceMaster 24 Hr
What do you like about our restoration services?

Lorena Dominguez

Report a concern   October 15, 2014 — Rated 9 out of 10 by C.D. ServiceMaster 24 Hr
What do you like about our restoration services?

respectful, intelligent staff providing Practical solutions

Report a concern   September 11, 2014 — Rated 2 out of 10 by E.S. ServiceMaster 24 Hr
How did we disappoint you and what can we do to make things right?

I had a sewer back up in my basement. They were suppose to use a disinfectant to clean sewer and did not clean it at all, they did come back and did a great job, but I did not like the fact I had to complain. They had to disconnect a sink to move to clean, did not reconnect even though I had pointed it out to them. They came and reconnected the sink, when I check it about a week later it leaked like crazy. So obviously they did not test it, and it was very obvious it would leak. I just called a plumber and paid to have it hooked up correctly instead of going through the entire hassle again with Service Master. Although Service Master did take care of my complaints, I do not like having to call and complain, check on everyone all the time. One of their employees lied to my face. No, I do not have a good feeling about Service Master, even though the owner from Grand Junction was totally gracious, in the end I had to pay to have my sink hooked up correctly. Just to tiring to keep calling them.

Report a concern   August 14, 2014 — Rated 10 out of 10 by D.D. ServiceMaster 24 Hr
What do you like about our restoration services?

Professionalism, courtesy, response time.

Report a concern   July 15, 2014 — Rated 10 out of 10 by D.W. ServiceMaster 24 Hr
What do you like about our restoration services?

The clean up was very well done and everyone was very courteous and helpful.

Report a concern   June 23, 2014 — Rated 6 out of 10 by M.G. ServiceMaster 24 Hr
How did we disappoint you and what can we do to make things right?

Employees were not provided by ServiceMaster with the proper equipment or help to properly perform their duties. An employee was told to perform a task by himself that obviously required two people. Employee was to remove a dehumidifier from the floor of a crawl space and lift it by himself vertically four feet through a small trap door and into the house. The machine weighed close to 100 lbs. What if he had ruptured a disc in his back and had to file for worker's compensation - or do you even care? Employee was to perform moisture testing in a crawl space under a house which is pitch black without being provided with some sort of light source. How was he expected to do that? Why was employee not provided with necessary equipment for lighting work area to perform testing? All of your employees are very conscientious hard working people. They are not trained properly nor properly equipped to perform their jobs as required. That is the responsibility of SM...and you dropped the ball totally. Maureen Briggs

Report a concern   June 20, 2014 — Rated 10 out of 10 by Marie Cunio ServiceMaster 24 Hr
What do you like about our restoration services?

Reputation

Report a concern   June 13, 2014 — Rated 9 out of 10 by B.Q. ServiceMaster 24 Hr
What do you like about our restoration services?

The service that was given was great. and so was the follow up on any questions we had. Thank you so much would recommend to all friends.

Report a concern   May 15, 2014 — Rated 9 out of 10 by D.M. ServiceMaster 24 Hr
What do you like about our restoration services?

The simple fact that the service we needed is available.

Report a concern   April 30, 2014 — Rated 8 out of 10 by M.G. ServiceMaster 24 Hr
What could we do to improve?

Complete all the work you said you were going to do on the estimate that you submitted to USAA.


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