ServiceMaster Restoration Services
944 Industrial Park Drive
Marietta
GA 30062
United States
  • Phone: (770) 937-0470

Average rating: 9.5 out of 10 based on 166 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 14, 2012 — Rated 10 out of 10 by Owen Malone ServiceMaster Restoration Services
What do you like about our restoration services?

Everything, you guys are really helpfull.

Report a concern   November 6, 2012 — Rated 10 out of 10 by U.S. ServiceMaster Restoration Services
What do you like about our restoration services?

The technician was very professional and provided exceptional customer service. He tidied up after cutting out my carpet and flooring.

Report a concern   November 5, 2012 — Rated 10 out of 10 by K.S. ServiceMaster Restoration Services
What do you like about our restoration services?

Clarity of information, ability to answer questions and cleaned up upon job completion.

Report a concern   October 30, 2012 — Rated 10 out of 10 by J.H. ServiceMaster Restoration Services
What do you like about our restoration services?

Timely and proffesional.

Report a concern   October 16, 2012 — Rated 10 out of 10 by L.A. ServiceMaster Restoration Services
What do you like about our restoration services?

Nice people: Good work:)

Report a concern   October 5, 2012 — Rated 10 out of 10 by J.M. ServiceMaster Restoration Services
What do you like about our restoration services?

The gentleman that called on us (Carl) was prompt, courteous, and very dilegent about getting all the flooded areas of our basement treated. He provided excellent service!!

Report a concern   September 21, 2012 — Rated 9 out of 10 by M.L. ServiceMaster Restoration Services
What do you like about our restoration services?

Quick and professional. No BS

Report a concern   August 30, 2012 — Rated 10 out of 10 by M.M. ServiceMaster Restoration Services
What do you like about our restoration services?

I dealt with three different technicians. They were all very professional and very nice.

Report a concern   August 29, 2012 — Rated 0 out of 10 by B.C. ServiceMaster Restoration Services
How did we disappoint you and what can we do to make things right?

My fence was broken. It was finally 'fixed' but after a lot of aggravation and back and forth. After suffering the stress of having my basement flooded the last thing I needed was this drama.

My floors were left dirty, but SM did say they could come back to clean.

Report a concern   August 24, 2012 — Rated 10 out of 10 by Matt Osbourne ServiceMaster Restoration Services
What do you like about our restoration services?

Same day service was expected and delivered by your crew! Your staff showed genuine concern handling our water damage by taking the time to make sure we understood the whole mitigation
process and they worked diligently through the weekend. We can't thank you enough for providing a professional and reliable service!

Report a concern   August 22, 2012 — Rated 7 out of 10 by S.S. ServiceMaster Restoration Services
What could we do to improve?

Explain the process better in relation to the other trades; steps and sequence you must go through.

Report a concern   August 9, 2012 — Rated 10 out of 10 by Renee Garner ServiceMaster Restoration Services
What do you like about our restoration services?

Manuel was very helpful, friendly, polite and professional!

Report a concern   August 9, 2012 — Rated 10 out of 10 by Tony Tamasi ServiceMaster Restoration Services
What do you like about our restoration services?

Responsiveness and Professionalism !!

Report a concern   July 23, 2012 — Rated 10 out of 10 by L.S. ServiceMaster Restoration Services
What do you like about our restoration services?

Courteous, pompt, and thorough service.

Report a concern   July 14, 2012 — Rated 10 out of 10 by E.H. ServiceMaster Restoration Services
What do you like about our restoration services?

Prompt, Professional, concerned about doing the correct & appropriate service.

Report a concern   July 10, 2012 — Rated 10 out of 10 by Claude Williams ServiceMaster Restoration Services
What do you like about our restoration services?

Being on time

Report a concern   July 9, 2012 — Rated 9 out of 10 by D.H. ServiceMaster Restoration Services
What do you like about our restoration services?

Quick & reliable!

Report a concern   July 7, 2012 — Rated 7 out of 10 by F.K. ServiceMaster Restoration Services
What could we do to improve?

Not create additional damage.

Report a concern   June 18, 2012 — Rated 10 out of 10 by S.N.L. ServiceMaster Restoration Services
What do you like about our restoration services?

They were very efficient and did an excellent job

Report a concern   June 14, 2012 — Rated 10 out of 10 by M.S. ServiceMaster Restoration Services
What do you like about our restoration services?

You were always on time, very informative, and professional.

Report a concern   June 13, 2012 — Rated 10 out of 10 by P.N. ServiceMaster Restoration Services
What do you like about our restoration services?

Quick response and thorough

Report a concern   June 11, 2012 — Rated 10 out of 10 by D.N. ServiceMaster Restoration Services
What do you like about our restoration services?

The Service Technicians were courteous, thorough and professional. They worked efficiently and explained every thing they did. They made sure that I understood their procedures.

Report a concern   June 7, 2012 — Rated 10 out of 10 by L.R. ServiceMaster Restoration Services
What do you like about our restoration services?

The crew was on time and very helpful.

Report a concern   June 7, 2012 — Rated 9 out of 10 by C.F. ServiceMaster Restoration Services
What do you like about our restoration services?

Reps were very sympathetic towards my situation. Explanations of work necessary to restore the problem were explained to me in an understanding manner. Reps were courteous and went above job responsibilities to accommodate the situation by helping me remove dishes, pots and pan from cabinets. Want to thank Collin and Stanley for their assistance.

Report a concern   May 24, 2012 — Rated 6 out of 10 by A.S. ServiceMaster Restoration Services
How did we disappoint you and what can we do to make things right?

The service technician missed 2 water spots during the initial review. Therefore, the drying out process of my house took longer than it should have. In addition, I got the feeling that the Technician was more interested in serving Statefarm than myself as the homeowner.

Report a concern   May 17, 2012 — Rated 10 out of 10 by R.S. ServiceMaster Restoration Services
What do you like about our restoration services?

Promptness and a high quality service. I was really empressed with Sam who took a great deal of Leadership to see the project through on a very short notice.

Report a concern   May 14, 2012 — Rated 10 out of 10 by A.T. ServiceMaster Restoration Services
What do you like about our restoration services?

Very quick and easy to deal with

Report a concern   May 4, 2012 — Rated 10 out of 10 by S.F. ServiceMaster Restoration Services
What do you like about our restoration services?

The service was quick, professional and thorough, and the employees who helped me were all very courteous and pleasant.

Report a concern   April 23, 2012 — Rated 10 out of 10 by A.G. ServiceMaster Restoration Services
What do you like about our restoration services?

The fast response I received during an emotional and devastated situation. Also the compassion, and professional customer service I received from the employees was excellent. Your company take such a heavy burden away from a customer, who have been devastated by packing and removing their property and to return it to their home. Such a valuable business concept. This is "FIVE STAR" In my book.

Report a concern   April 11, 2012 — Rated 7 out of 10 by M.O. ServiceMaster Restoration Services
What could we do to improve?

Leave environment in a safer manner when finished. There were bare floor areas left uncovered with large staples exposed where carpet was taken up. Some sort of protective covering should be left behind so no one receives any foot injuries.


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