- Phone: (770) 937-0470
166 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very professional and provided exceptional customer service. He tidied up after cutting out my carpet and flooring.
Clarity of information, ability to answer questions and cleaned up upon job completion.
Timely and proffesional.
Nice people: Good work:)
The gentleman that called on us (Carl) was prompt, courteous, and very dilegent about getting all the flooded areas of our basement treated. He provided excellent service!!
Quick and professional. No BS
I dealt with three different technicians. They were all very professional and very nice.
My fence was broken. It was finally 'fixed' but after a lot of aggravation and back and forth. After suffering the stress of having my basement flooded the last thing I needed was this drama.
My floors were left dirty, but SM did say they could come back to clean.
Same day service was expected and delivered by your crew! Your staff showed genuine concern handling our water damage by taking the time to make sure we understood the whole mitigation
process and they worked diligently through the weekend. We can't thank you enough for providing a professional and reliable service!
Explain the process better in relation to the other trades; steps and sequence you must go through.
Manuel was very helpful, friendly, polite and professional!
Responsiveness and Professionalism !!
Courteous, pompt, and thorough service.
Prompt, Professional, concerned about doing the correct & appropriate service.
Being on time
Quick & reliable!
Not create additional damage.
They were very efficient and did an excellent job
You were always on time, very informative, and professional.
Quick response and thorough
The Service Technicians were courteous, thorough and professional. They worked efficiently and explained every thing they did. They made sure that I understood their procedures.
The crew was on time and very helpful.
Reps were very sympathetic towards my situation. Explanations of work necessary to restore the problem were explained to me in an understanding manner. Reps were courteous and went above job responsibilities to accommodate the situation by helping me remove dishes, pots and pan from cabinets. Want to thank Collin and Stanley for their assistance.
The service technician missed 2 water spots during the initial review. Therefore, the drying out process of my house took longer than it should have. In addition, I got the feeling that the Technician was more interested in serving Statefarm than myself as the homeowner.
Promptness and a high quality service. I was really empressed with Sam who took a great deal of Leadership to see the project through on a very short notice.
Very quick and easy to deal with
The service was quick, professional and thorough, and the employees who helped me were all very courteous and pleasant.
The fast response I received during an emotional and devastated situation. Also the compassion, and professional customer service I received from the employees was excellent. Your company take such a heavy burden away from a customer, who have been devastated by packing and removing their property and to return it to their home. Such a valuable business concept. This is "FIVE STAR" In my book.
Leave environment in a safer manner when finished. There were bare floor areas left uncovered with large staples exposed where carpet was taken up. Some sort of protective covering should be left behind so no one receives any foot injuries.
Everything, you guys are really helpfull.