- Phone: (770) 937-0470
based on 166 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and thorough while respecting furnishings, etc. in my home.
Very professional, knowledgeable and helpful. Was really impressed.
The customer service and level of communication provided by your technician Carl.
The consultation that explained services
Drywall was cut too close to baseboards, should have left a 2-3" buffer to make putback easier. Now more trim will have to be removed.
The key of providing services are the people who are executing/providing the services.
Carl Sylvester and Alfredo did an excellent job in cleaning up my kitchen and basement after a water spill.
Carl, especially, is very good and professional in what he is doing and very pleasant to be around. I believe he is a great asset for your business. He answers my questions very well.
Name removed
Fast & Prompt Service from the minute they were called.
Very responsive, knowledgeable, and willing to work though issues with insurance. Excellent!
Sam and Derek were great! I appreciate how quickly they were dispatched to my house after my initial call. They were professional, kind and personable. They were thorough and did a good job of explaining what damage had been done and how they recommended fixing it. Fortunately, it was not nearly as bad or as expensive as I thought it would be. I would very much recommend ServiceMaster. Sam and Derek are great representatives for the company.
They were unprofessional, didn't clean up anything, did not have correct information regarding our insurance claim and handled the situation very poorly. For the cost they really did not do much of anything that I couldn't have done myself, except for having the fans. The only things they did were rip out the carpet, put in the fans, come back out and check that the fans were running, and have a bad attitude. The cost was horrendous for the service provided. My late sister owned two ServiceMaster's for years before she passed away. I can assure you this is not how her and her husband operated their business. I will never recommend ServiceMaster nor use again should I have the need.
Mr. Vandette did not like that we categorized the water damage as CAT 3 because he thought his insurance company was not going to cover the loss; however we had to use CAT 3 in this particular job because there was dog feces and urine all over the place. At the end of the job Mr. Vandette signed the certificate of completion and gave us very positive answers. We can only assume, that Once he knew how much the job was going to cost he turned on us. Our technician was very polite and knowledgeable and assessed the water damage correctly based on what he saw.
the guys for very professional , they work so hard to get all the water out of my home.. and to make sure there was nothing else they could do for me..before they left my home.. thank you for a job well done...
The Crews were on time every morning, very professional and very thorough.
Derek was absolutely great about explaining everything that would transpire while they did restoration. He made sure I understood the process and took good care of me in my time of great upset.
fast friendly service,professional and respectful of property
Training staff about the different types of flooring (e.g., concrete to tile to hardwood to laminate) and how much each type can warp due to moisture and drying out.
The representative that came out each day was very polite and knowledgeable.
It was effortless on my part and the gentlemen I encountered were all professional in their actions
Good service. Those guys showed up everyday while the work was getting done. They was nice and the same 2 came each day to make sure the fans was doing the job. Thanks.
Fast
Timely Service
The ServiceMaster people we worked with were great and very thorough and professional in taking care of our need.
It was explained to me what was going to be done. It was recommended that I stay in a hotel since mole was present. However, because of a recent hip replacement, I needed to be in my home. They sealed off the affected areas while the fans, dehumidifiers worked around the clock for 5 days. I was able to stay upstairs in my home and have continued access to special equipment needed to assist me in my rehabilitation.
Helpful in moving items in order to get the job done. Also doing the follow up to make sure everything was dry.
Not responding to my phone calls and questions!
Where are the abetious removers
We are not sure about Mr. Murray's statement. Several people from the office spoke him in numerous occasions to maintain him informed on the progress of the job and to answer his questions. During the course of the water damage we found asbestos and we had to stop the work. Mr. Murray was promptly informed about it and he was told that a asbestos remediation company was going to take care of it. We gave him the name of the company and he was told that his insurance company had to approve the work but he continued calling us to find out when the asbestos remediation was going to take place. Every time we told him that he had to contact his insurance adjuster or the asbestos remediation company that was going to do the work,
Everything was explained to me. It took over a week to be called back, but It was because of all the other pipe burst needs during the cold snap.
Immediate attention to our problem. Great followup, friendly, helpful employees.
The personal care which was used in cleaning/restoring items within our home.
They came quickly and were responsive and knowledgeable.
Professional, polite, and kept schedule
courteous, explained process well. HELPED us at a really bad, wet moment!!!