Everything was very efficient, but what I liked best is that they were not pushy to upsell services. Not only with me, but as I sat in the waiting room, I overheard three or four conversations or phone calls with customers where either requested services were explained as not being necessary at the moment or when the requested expensive service was expected by the mechanic to be covered under factory warranty. In that conversation, the mechanic called to the dealer, gave the service department the details of the vehicle and confirmed it was covered. The mechanic then recommended to the customer to take it to the dealer to save money. The service would likely have been in the multiple thousands, as it involved some kind of required rebuild of something in the drivetrain. That, alone, impressed me.