- Phone: (317) 467-6571
based on 79 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Repairing my water damage was a very efficient process and the employees were very knowledgeable !
I did not have to do anything
Nick and Morgan were p
rofessional and courteous.
Great start to the process. Alan has been very informative.
Quick response time and follow up.
quick and efficient. workers were professional and answered all questions.
Came to my house to put dry flooring from a water leak. Came out on a wed. Came thursday to check equipment all was good. Came out on friday and said since I had my windows open I delayed my drying time by 13 hours. Nobody told me not to open windows. They also stated that we could no longer shower in the bathroom as the floor was not drying. We booked a hotel room for the weekend. On monday they came out to get equipment at that time they let me know that my hallway is show it is still soaked. The person I spoke to stated that my hallway was showing dry on friday, I find this hard the believe that the hallway was dry when I had windows open then on monday my hallway was soaked when nobody was home all weekend. They then crawl under my house and see insulation on my sub-flooring. The person I spoke to stated that is was against code to have insulation on the sub flooring. I hate to burst his bubble but when you have an all electric house you have insulation on the sub flooring and it is not against code.
They didn’t waste time and worked at a steady pace. Answered any questions I had.
Good workers
Quick service and knowledgeable staff
I am writing this to express my dissatisfaction with the service your company has provided to us and to inform you that I will not recommend your company for future services.
During the initial damages meeting, we were informed that the work site would be protected with protective plastic materials in order to avoid dust in the other areas around the house. In addition, we were advised your crew would place our belongings from the work site in boxes to protect them from damage or other debris that are caused due to the repairs. These protective measures were not carried out by the construction crew your company sent to my home.
The construction crew sent to work in the repairs for my home appeared to be inexperienced, they had no protective masks upon the removal of the attic insulation. Our furniture, dining table, kitchen cabinets, picture frames and other common room spaces were covered in dust and debris from the removal of the insulation and dry wall materials.
We are completely dissatisfied with the services your company has provided, we are asking for your company to respond and resolve this matter by sending a cleaning crew that can correct the mistakes made by your construction crew. Should you have any questions or need further information about this work site, please let me know I have photographs of the damages.
Regards,
Name removed
Thank you for your feedback. We will do what is needed to resolve your concerns. We are taking steps to provide additional training with our technicians to avoid this type of situation from occurring again. We appreciate you bringing this to our attention.
Very polite knew what they where doing. They eased my mind 100%. Jason and his crew where 100% great!
the honesty and kindness of the employees and their work was well done. I have already recommended your services to my friends and thanked State Farm for their recommendation
Prompt, courteous, and professional service was provided. Our water damage was discovered in late afternoon hours on a saturday night. The integrity of character displayed by all the servicemaster employees involved in our water damage claim was exemplory. The promptness of the work performed ensured a quick dry out and no worries regarding mold in the future. Thanks!
How quick you responded, and how you explained to me how you would secure the door
So we did not have to worry about someone getting back in.
Thourough, friendly and competent.
Full explanation of services n details.
Without having to ask.
Professional, timely, knowledgable. Excellent service!
Very quick service response and very personal service.
Quick response with enough manpower and modern equipment to complete the job quickly
Great service!
Knowledgeable. Efficient.
Prompt response.
Did the job as they said they would---correctly.
they took pride in their work. made sure things were completely dry before they left.
Poor workmanship during our pack out and nothing.
Quick, professional, careful
It was very easy to schedule the inspection/estimate and service. Everyone was very friendly and helpful.
I did hear some inappropriate language
You were here when we needed you and very professional
Thank You!!!!
I'm still in a process of working with this company. So far I can see that all content of my home was handled very efficiently. Also, Alan Pope explained whole process clearly enough for lay person to understand. He keeps communication going and updates me on any new developments. So far I'm happy with this company and Alan particularly..