534 ratings.
based onWhat our clients/members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It is super engaging so you don’t even realize how hard you worked till you are done
I really enjoyed the workouts I've had so far. I've taken First name removed, Cap, and Kata's classes. The staff are friendly and helpful. Everyone is very welcoming.
The classes were fun and definitely give a good workout, but the price is a bit excessive for what you get. The price point is the reason I would hesitate to recommend OTF to a friend.
Give locations more freedom to act like a community instead of a corporation. Allow Coaches more freedom in song selection. The "community" will provide feedback to what is preferred / acceptable.
Love the workouts and the coaches!
I love that every workout is different. I am not someone who can go to the gym and figure out the most efficient workout so I need someone to organize it and push me to work harder. I have been at OrangeTheory for about 6 months now and I feel stronger than ever. I can see a difference in my speed on the treadmill, the weights I use and my agility using the TRX straps. It is a great workout and one I always feel proud of myself for completing after it is over.
The classes were great. The class cost is the factor for me.
I've been to many gym, but this by far has been the best for me!!
Everything
The energy and positivity is contagious. An environment that facilitates people to high five one another without judgement or criticism is awesome!
Everything!! It's challenging and always different. And it's great that the coaches are intentionally cognizant of whatever injuries you may have and provide different alternatives to the workouts.
Welcoming community of members and coaches!!
Variety and challenge to meet heart rate goals.
I love Orange Theory because the workouts are high energy and change everyday. The coaches are encouraging and help me with my form to get the most out of my workout.
Everyone is kind and welcoming too! Really love the studio at Cedar Park.
I like OTF, but I would not recommend the Rose Garden location for those who want to work out after 4pm. There have been several (4-5 times) that my spouse has showed up at 3-4 minutes after the start time and has been declined admission to the class. He commutes sometimes up to an hour away to get to class on time and it is difficult to predict what traffic will be like. One time his space was even given away to a wait list person when he was only 2 minutes late. That’s just unacceptable. It appears that those running the front desk during these occurrence were not professional in their delivery of feedback. We have considered joining another OTF, for this reason we do not feel comfortable recommending Rose Garden OTF to our friends and family.
Place is amazing. The staff is great and the coaches really push you ! It’s the best place to workout in Delaware keep up the great work!
I played University of Delaware football and was a state champion wrestler and will tell you these workouts are amazing for athletes that want to stay in shape ! I would recommend to the all state athlete in high school to the grandmom looking to reduce her cholesterol. The workout is geared for everyone
I won't work out that hard on my own. Don't usually like 2-3 team-member-sessions, but EPOcalypse was a lot of fun, and I killed it! Marcus is a great coach, too.
The accountability. The intensity.
The different coaches and varied workouts every day.
When i had froze my account well thought I froze it no one ever contacted me for almost a year oh but they sure still did take my hard earned money!!
A phone call would have been GREAT guess i ask for to much!
I like the variety of the exercises, keeps my interested throughout the whole class. I have a tendency to get bored while at the gym.
Variety. Feels individualized even though it’s a group workout. Go at your own pace and be able to tell on the monitor that you are getting a great workout. An early morning workout is available for those of us that start work early in the morning!!!!
The workout was great. The front desk staff were beyond incompetent. I spent more time on the phone fixing errors that I did in the workouts.
-On Sunday, May 19- I stopped by and called to reserve spots for the Monday, Tuesday and Wednesday (May 20-22) 6:45 am classes. I explained several times that i am a member of the Raleigh North Hills OT. the person on the phone said they found my membership
-When I arrived on Monday, there was no record of my reservation so I had to go through the process again. I did not understand why I had to give my credit card info if I'm already a member but i did it to speed up the process
LAter that day, I received a notice that I was charged $28 for a drop in. I called several times and asked a for a confirmation that the charges would be reversed.
I came again on Tuesday, and then received a notice via that I was a no-show and would be charged according to the policy in my membership. I called again and asked for any charges to be immediately reversed.
I received a follow up call confirming the charge from Monday was reversed. This person did not realize that I received a no-show notification when I actually attended the class. I was fed up at this point and asked her to cancel my participation for Wednesday, May 22. She said I was also registered for class on May 27-29. Since I never signed up for those days, I asked to be removed from those classes.
I have no idea how so many errors arose from a single request to attend the same 6:45 class on May 20-22. If I receive additional charges on my credit card, I will dispute them instead of calling the OT New Orleans office again.
It varies enough to work different muscles and change up the workouts but similar enough you know what to expect and not be nervous you can't do something. I love having the three different stations...as someone who used to strictly just run outside and think it was enough, having a rowing and floor station pushes me out of my comfort zone and encourages me to constantly improve. The instructors are AMAZING and love what they do and push me to do better. The people that attend class are always respectful and friendly as well as the front desk staff. I never would have imagined LOVING a workout and looking forward to going to class until I started at OTF.
I like that the workouts are challenging, push me, and are always changing each day so the body doesn't hit a plateau. I do wish the treads detected which member was using them like some of the other studios (hence the 9 instead of 10 rating) but overall good location and the coaches are great.
Everything it’s different every time and pushes you to your max
Great coaches and crew. Always friendly and motivating!
The workouts are challenging but possible for any skill level. It’s all about what you put in and the coaches are super helpful if you struggle getting motivated. It has become so addicting!
Gym setup was nice. Very friendly staff and Myke was a wonderful, upgrade coach. Very welcoming to a visitor!
This is better than a gym atmosphere. You can focus on yourself and not feel like your trying to keep up with others. I was also surprised by how many modifications are given so that you can receive the same results. I also enjoy the staff, they are very welcoming.