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201 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Furniture Medic did an excellent job with a very tough problem. They were honest and researched potential solutions before making repairs. When I picked up my table, it was difficult to find the damaged spot and repair! I was very disappointed that my beautiful table was damaged in the first place but Hugo and his folks repaired it so that it was beautiful and just like new. Thank you so much for your care and professional service.
Sincerely,
First name removed
Finished product looks very nice, and the people were nice to work with.
I couldn't ask for a more efficieent and competent person to repair my antiques and furniture.
It did not involved me taking the furniture somewhere!
Also, I was expecting the leftover fabric back -- want to make pillow.
Thanks.
First name removed
I like the pick up and drop off service. I like how easy it is to get someone on the phone to answer qwuestions , and how willingly all the employees were to show me around the shop and explain what they could do for my furniture. Thank you for the great workmanship. I am very pleased with the results.
Responsive and they get the job done.
The young lady was very friendly and professional and kind...she can help us anytime with our furniture medic needs.
Honesty on whether or not something can be repaired.
It was just perfect! thank you so much.
Promptness and ability
Jeff picked up my badly damaged cocktail table and restored it to an unbelievable, like new condition. I'm so thrilled with his work. I won't hesitate to refer him and call him again for repairs!
Very professional service. Highly skilled technician
High quality work in a reasonable amount of time.
Friendly staff
Convenient location
Some nail holes that were filled in, and touched up are still a bit shiny.
Service is excellent, very trust worthy! I left her in my house and went back to work. Lynette called when she was almost done, and then I came back topay her. She did a great job on our floors. This is the second time we have used her. The first time was on our desk. She did a great job both times. Thank you so much. First name removed
I appreciated how honest and patient they were. When my husband did not communicate the correct area to repair they came back that night and finished the job. They also found scratches on my table that I probably would not have noticed. They did a great job and both my husband and I appreciated it.
ease and compency of your technician
Quality work completed in a timely manner.
Very professional
All repairs and restorations were done to perfection.
No long wait to get service.
More realistic charge, $283 for 20 minutes work is about $850 an hour. WOw!! Recommending that to a friend would likely end the friendship.
Name removed
When my sofa was taken the rep said it would come back just like new. I have to trust the frame work was fixed about it sits about the same. And I am out of $559.
I have contacted Kim as I did not know she was this unsatisfied until I saw this review. We are scheduled to pick the sofa back up tomorrow to address any additional issues. Our goal is to provide great work and we'll do what it takes to satisfy the customer.
Fast, friendly, and courteous staff. they did a great job in a very short amount of time. Call them!!
I like the fact that you are able to repair cosmetic and mechanical damages to furniture so that it looks as good as new and that you recommended other professional service companies for other repair items out of your specialty. Steve was kind and polite and respectful of our property.
Professional consultation, customer service and delivery/pick up team.
Furniture medic is very understanding of our business operation. They provide excellent service as they represent us when they are out there in front of our guests/customers. They provide great partnership and are very reliable.
The best part was that you come pick it up and deliver it back to me... very convenient!
You did what you said you would do for the price you quoted and delivered it one day earlier than agreed. Totally satisfied with your service and I will recommend to my friends.
Did a great job, and very nice to work with.
Speedy service, excellent work.