Client Testimonials
Everything
Ann Pell is a smart, knowledgeable, customer focused insurance expert! I am sure I wouldn't be able to run my shop without her.
Price
Agents very pleasant and knowledgeable.
I must first comment on your service. Claire Paulson, CISR is the most knowledgeable, helpful, pleasant and efficient person in Customer service I have ever known. She follows through completely provides excellent recommendations on everything and believe me I can be a pain in asking for information. Would have to rethink my carrier if she were not there.
As far as your products I feel you are definitely competitive with a full array of options and coverage. I have been a customer for several years and have always been served well
and feel I have the proper coverage for my Auto & home.
encellent and timely service.
Responsive and knowledgeable
Promptness
I think the products are good and fairly priced and I have always had quick and personal service from Suzanne Richardson--who really is the reason we continue with Rogers and Gray.
I have always had a pleasurable experience whenever dealing with Rogers & Gray. Kim Hindmarsh has always been a true gem!
Rob Sypek
expeditiously provided
Customer service and competitive rates
Who's SBU? I hope that is a substitute name for Rogers & Gray. If so, I like the customer service that I receive immensely. If SBU means something else, that changes my rating above and this reply.
Convenience or enrolling, customer service, saving money
you offer everything that I may want or need....everyone there gives complete and professional attention for me and my needs...
your Kingston office, where we were assigned a personal contact, is very prompt to respond to questions by email, phone or sending attachments of documents we may need. That is the kind of service we have had in the past when we lived in NH for over 30 yrs, and we are happy to find a company in MA that also has this quality.
R&G keeps us well informed of changes in policies and how it may apply to us. And if we do have questions, our agent is available. Our agent helps us select the best policy for our needs.
I like that every time I contact you I get an answer to what I need.
We like the courtesy that we are given every time we have a problem. Plus the accuracy and caring of the people who we deal with.
cost effective.
Convenience of getting at work and the discount received with multiple insurance and work discount
Very knowledgeable staff.
Excellent service , easy to do business with😉
simple and easy
I don't have to think about it. Its done for me.
Customer service is excellent.
I love the rates and the "no fuss" renewal policy. It's nice to trust a company.
The personal, helpful approach is very important to us. We feel that Rogers and Gray looks out for the interests of its customers. They make sure that coverage is appropriate and fairly priced. We like that the business is locally based.
Great customer service. Martha Potter in your Orleans office is a excellent agent!
Meeting with a Rep who explains things clearly.
Your competitive prices and packages.