Client Testimonials
I really like that I have a named person who has worked with me over the last 7 years on both car and homeowner's insurance. She knows our needs and has always been so responsive with answers to emerging questions. On the few occasions when we have needed to file a claim, she was always calm and reassuring (though we were panicking!) and provided the information and direction we needed to take care of the damage.
Personal attention, quick response to questions
Great!
Quick response time to my questions.
Your personal and friendly service !
Thank you for listening
Our agent is very responsive and knowledgeable.
I like being able to come into the office and talk to someone about my concerns.
My rep at Rogers & Gray is always able to reach when I am in need of assistance. I like that we can communicate via email while I am at work. I recently leased a new car and it was very easy and smooth and I thank Rogers & Gray for all the help!
Friendly and responsive staff.
Customer service outstanding
The ways in which you handle claims far exceeded my expectations from any other insurance company.
The professionalism exhibited by your claim adjusters proved to make harsh times much easier to bear.
Great customer service! Sharin Emma s in your Sandwich office is wonderful!
I like that I can call and get to my rep to answer any questions that I have
I had a very positive experience in renewing my property insurance again this year with NB. I was concerned by the increase in the premium to $1872. I contacted John at the Rogers and Gray office in Hyannis and he was very helpful.. He checked out the cost of other property insurance providers and I concluded it was best to stay with NB.
I also liked the home systems protection clause included in the policy in the event of the loss of major systems like heating, a/c, etc.
I have been very satisfied with all aspects of the service I've received from R & G since we purchased our property insurance several years ago.
First name removed E. Willard
Prompt answers to questions.
There is someone to call who will deal quickly and efficiently with the request.
Responsive and helpful when I call.
Personal service an efforts they make.
Barbara and I have developed a relationship that allows me easy access with my many questions. When my husband passed away 4 years ago I needed a tremendous amount of help and Barbara was there for me. I would highly recommend you.
I like the convenience of payroll deduction and Barbara has always been very helpful in all my needs and helping in making a stressful situation calming
Able to have two cars insured and paying less than what I was paying before with a different insurance company. The staff are also friendly and very helpful as far as getting back to me in a timely manner.
Very helpful staff.
Prompt response to an unexpected car purchase.
Clear description of the process.
The agent that I deal with is wonderful I think it's sharon
Speed and professionalism of service.
Agents are always available to assist . Good response time.
Your products and serrvices have proven to be great quality and reasonaly priced.
Veryhelpful no matter what question or concern we have
Easily accessible, clear, straightforward answers to my questions. Thx