based on 63 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
More attention to details on certain areas such as stairs, under tables/chairs, walls, breakrooms. Overall very good just need some improvement
Your supervisor is good about closing the loop and addressing concerns, issues, or questions that I have.
I am so impressed with this company. They go out of their way doing inspections and taking other measures to ensure they do their very best for our company. I recommend them highly!!
SOME TIMES THE TILE FLOOR LOOKS STREAKED .. YOU CAN TELL IT WAS MOPPED AS THE STREAKS ARE GREY..
OTHER THAN THAT IT IS GOOD.
We are quite satisfied with the work done by each of your representatives that cleans the church. They have all done a good job and the church always looks good!
It's been consistently good. Keep up the good work.
When cleaning restrooms, if there is a blockage, use plunger as normal routi
Since switching to Service Master Clean, when we come in on Monday morning, we can actually tell that our office was cleaned over the weekend!
The team did an excellent job with our deep clean.
Pay more attention to detail like looking behind doors when sweeping and vacuuming.
Well done!
First off, Jesh is an outstanding service manager. He is easy to communicate with and jumps right on any problems that arise or requests that I have. The janitorial staff do a great job for us!
The team is very responsive and reliable. Truly enjoy the relationship!
Clean as it you were cleaning your own house - or your Mother's house. I get tired of having to ask for dusting, cleaning around faucets etc. Been a customer for a LONG time - just seems like the quality has gone down while the price has gone up.
Some weeks are better than others, Please see that the cleaning crews to be consistant with the cleaning duties. If your team member is out, please have someone fill in. Bathrooms can not be put off from cleaning more than one day, it becomes a health issue.
Thank you for asking.
Immediate and professional attention to customer complaints
We have a 24 year relationship...your services have been more than fair and up to standards for those number of years....thanks
Do a very good job, great staff
Having been with Service Master now for nearly 10-years, we could not be more pleased. Their service is the one thing I do not have to worry about. They keep our facility in top-notch condition. Jasmine is a delight, always accommodating.
develop an audit (tracking) and communication system that will allow more visibility into the services you provide. the business stakeholders do not have the bandwidth to frequently audit. if you have a system in place find a way to share the information routinely.
keep employees busy if they are not on break. perception is reality and the perception is there is down time
The staff are always friendly and helpful. Cooley is the Best!!
Your company is dependable, attentive, and courteous.
I have called several times about issues. It gets better for a day or two and then goes downhill again to the point that some patient areas are disgustingly dirty. I have told John more than once that the new person is not working out. John tells me he thinks she will. Where do we go from here?
Dependable. Provide good service. Open communication.
Elizabeth is amazing.
Quality control, responsiveness and reliability.
It's always done. It's nice not having to worry if someone showed up or not.
Always a pleasure working with Cleveland. Any kind of problems and they are taken care of immediately.
It is all cleaned up when we come back in the morning.
Thank you
You do a good job cleaning the offices.