Floor Coverings International of Rochester West
1241 Ridgeway Avenue Suite J
Rochester
NY 14615
United States

Customer Testimonials

Report a concern   October 16, 2016 — Rated 10 out of 10 by S.M. Floor Coverings International of Rochester West
What do you like about our products and services?

So far the carpet is perfect! Great work on the install & we were impressed by the initial visit for pricing & options.

Report a concern   October 4, 2016 — Rated 10 out of 10 by Sam Brown Floor Coverings International of Rochester West
What do you like about our products and services?

The sales / selection process of our new carpet was exceptional - with the sales agent taking quick measurements, making recommendations, and helping us come to an economical conclusion for both carpet, carpet padding, and even repairs for hardwood flooring matching existing (original) flooring. The installation process was completed very professionally; all flooring technicians were polite and pleasant, arrived on time and worked around our schedules. Bravo Zulu!!

Report a concern   September 10, 2016 — Rated 10 out of 10 by D.A. Floor Coverings International of Rochester West
What do you like about our products and services?

The price was competitive and the staff was very efficient. The product quality was superior and the installation went smoothly.

Report a concern   August 22, 2016 — Rated 9 out of 10 by T.F. Floor Coverings International of Rochester West
What do you like about our products and services?

Quick service, able to accommodate my install date.

Report a concern   August 22, 2016 — Rated 10 out of 10 by L.M. Floor Coverings International of Rochester West
What do you like about our products and services?

I appreciated that Yann gave a very thorough explanation of the process. We understood the details of what would be happening and when. He ensured that his crew was in as early as possible to accomodate our schedule. He let us know when it would be safe to move furniture back into the room, as well as when it would be appropriate to put a small area rug on the floor.

Report a concern   August 13, 2016 — Rated 10 out of 10 by G.S. Floor Coverings International of Rochester West
What do you like about our products and services?

They were fast and did a terrific job

Report a concern   July 26, 2016 — Rated 10 out of 10 by J.F. Floor Coverings International of Rochester West
What do you like about our products and services?

Professionalism and attentiveness to our problem. They strove to make it right and made sure we were 100% satisfied.

Report a concern   July 14, 2016 — Rated 10 out of 10 by M.H. Floor Coverings International of Rochester West
What do you like about our products and services?

I really liked the personalized service. Yann was great to work with and helped me pick out flooring.

Report a concern   June 29, 2016 — Rated 10 out of 10 by P.W. Floor Coverings International of Rochester West
What do you like about our products and services?

Very prompt and helpful response to my email inquiry, quick ordering of unusual item - AND direct to-my-door delivery! I couldn't ask for better service!
Pat

Report a concern   June 19, 2016 — Rated 10 out of 10 by Jennifer Donnelly Floor Coverings International of Rochester West
What do you like about our products and services?

The service was friendly, and professional. They were on time and called promptly as needed.

Report a concern   June 17, 2016 — Rated 10 out of 10 by L.S. Floor Coverings International of Rochester West
What do you like about our products and services?

The product is good but the job is not finished and they did not hook up my TV so that it works

Report a concern   June 10, 2016 — Rated 10 out of 10 by Peter Gaglio Floor Coverings International of Rochester West
What do you like about our products and services?

I like the floor tiles that we had installed. The installers were very professional and completed the job on time.

Report a concern   June 1, 2016 — Rated 9 out of 10 by Gregory Thompson Floor Coverings International of Rochester West
What do you like about our products and services?

The company has a large selection of carpets and vinyl wood planking. The staff was quite knowledgeable about what type of flooring would work best in the different areas of the house, e.g. the stairs and basement. The installation crew was friendly, professional and punctual.

Report a concern   May 31, 2016 — Rated 10 out of 10 by D.L. Floor Coverings International of Rochester West
What do you like about our products and services?

Service,pricing,reliable

Report a concern   May 4, 2016 — Rated 10 out of 10 by Janice Repp Floor Coverings International of Rochester West
What do you like about our products and services?

Quick installation and looks great

Report a concern   April 30, 2016 — Rated 10 out of 10 by K.E. Floor Coverings International of Rochester West
What do you like about our products and services?

I love my new floor and telling all my friends about the great experience I had. I like how you came to my house with samples so I could pick out what would look best in my room. The crew that came to install it were friendly and professional. I could tell they took pride in their work.Yank Quere was there to quite me every step of the way. Can'the wait to have my friends over to show it off. Next year when I do my kitchen you can bet I am calling Floor Coverings International again

Report a concern   April 22, 2016 — Rated 10 out of 10 by James And Beth Bullen Floor Coverings International of Rochester West
What do you like about our products and services?

Floor Coverings International of Rochester is a great company to do business with. Yann Quéré truly understands the industry and listens to his customers. The mobile showroom combined with Yann's suggestions was a game changer, enabling a very quick selection process. Chuck headed up the install and I was very impressed with his attention to detail when laying out the pattern of tiles. The floor exceeded our expectations and really transformed the look of the Room. -Gregg Bullen

Report a concern   April 15, 2016 — Rated 10 out of 10 by Anne Lasponara Floor Coverings International of Rochester West
What do you like about our products and services?

Chuck and Zack were courteous, hardworking, and fastidious. They went way and above expectations to accommodate my needs. I plan to call Yann to re-floor our dining room and living room. Everything was completed swiftly and to the highest standards. And the new floor makes the house look new again.

Report a concern   April 12, 2016 — Rated 10 out of 10 by Jason Klimek Floor Coverings International of Rochester West
What do you like about our products and services?

The floor looks great and the customer service was amazing.

Report a concern   April 11, 2016 — Rated 10 out of 10 by C.S. Floor Coverings International of Rochester West
What do you like about our products and services?

came to my house to show me the products and had a wide selection

Report a concern   April 7, 2016 — Rated 9 out of 10 by A.S. Floor Coverings International of Rochester West
What do you like about our products and services?

Quality floorcoverings

Report a concern   March 27, 2016 — Rated 10 out of 10 by S.P. Floor Coverings International of Rochester West
What do you like about our products and services?

On time. Project completed on agreed time frame. Very professional.

Report a concern   March 23, 2016 — Rated 10 out of 10 by D.H. Floor Coverings International of Rochester West
What do you like about our products and services?

The price was fantastic and the workmen very accommodating. When I didn't like the first threshold they brought, they drove all over to find exactly what I wanted!

Report a concern   February 24, 2016 — Rated 10 out of 10 by Thomas Plucknette Floor Coverings International of Rochester West
What do you like about our products and services?

The product is very durable and the staff was very knowledgable/ professional during the sale/ installation. The end result looks beautiful!

Report a concern   February 7, 2016 — Rated 10 out of 10 by G.M.N. Floor Coverings International of Rochester West
What do you like about our products and services?

Floor looks great. Dan our floor guy did a great job!

Report a concern   January 29, 2016 — Rated 10 out of 10 by Lois And Harry Noel Floor Coverings International of Rochester West
What do you like about our products and services?

The amazing number of products to choose from. The hard working team that do the tear out and installing the new floor.

Report a concern   December 21, 2015 — Rated 10 out of 10 by Carl Szydlowski Floor Coverings International of Rochester West
What do you like about our products and services?

Very professional. Floor rip out was a big job. When house was built builders damaged subfloor and covered it up. Installers ripped out floor replaced damaged subfloor and than installed floor. Very professional job.

Report a concern   December 9, 2015 — Rated 10 out of 10 by R.S. Floor Coverings International of Rochester West
What do you like about our products and services?

Yann is great to deal with and his installation crew did a fine job.

Report a concern   December 1, 2015 — Rated 10 out of 10 by K.O. Floor Coverings International of Rochester West
What do you like about our products and services?

I like working with an owner-operated business and with someone who listens to what I want and doesn't use pressuring sales tactics. Of course, the overall cost of product and installation must also be at (or for my recent purchase) only slightly above what another company would provide.

Report a concern   November 27, 2015 — Rated 10 out of 10 by S.H. Floor Coverings International of Rochester West
What do you like about our products and services?

I liked selecting the flooring in my own home which gave me the opportunity to see coordinate with my own furniture, walls, lighting, etc. rather than picking something that looked good at a store and then finding out I don't like it in my home environment.


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