Customer Testimonials

Quick svc and great follow up

The cookies were beautiful and delicious! I will definitely order from Cookies by Design again and recommend to others. :)

I loved the presentation of the cookies, the recipient said they were delicious and they were delivered when expected. Me and the recipient live in different states so the reviews I read about the Cookies by Design companies in Texas were not good reviews so I took a chance with the Madison location and all the reviews were spot on! They will definitely be my go to cookie place whenever I need a gift for someone in the Madison area!

The confirmation call that the delivery was made. I was surprised to receive this call; it was like going back to old school! Loved it and reassured me the recipient received my gift! Thank you!!

Easy to order

Good cookies

The bouquet always brings smiles. When any children that I know of have surgery or get sick I send them a big K of your cookies and they love it. Also in certain instances I have sent it to families that lost a loved one instead of sending fresh flowers I send them a bouquet of your cookies and they love it

Easy and quick!

Lots of cute designs to choose from.
Delivered on time.

They were polite and thorough and I had a very pleasant experience with this location.

Easy to order from the Uk, quick delivery and great communication

I am so happy!!!! I called from another city in Iowa, 6 hours away, and the customer service over the phone was amazing!!
Then when I picked up the cookies- I was soo happy with how they turned out, it was exactly what I wanted!!!
Not only did they look soo perfect, they tasted amazing too!!! I will from this day on- only recommend you guys for event cookies, or even cookies in general!!!
Thank you soo much for making Dolan's graduation party a sweet success!!!

Renee and staff are the best. Cookies are delicious and they are always accommodating with special requests. Delicious cookies!

The cookies looked amazing and my grandson loved the balloons

Easy to order

It was super easy to order online. The delivery person called to let me know that no one was answering and I told them to leave it at the door. It was received in perfect condition and completely surprised my husband. They were fresh and delicious. I would definitely recommend!

The website was super easy to navigate, the cookies arrived on time & were perfect! Plus it was great to include the freebie little cookies

The cookies looked wonderful, smelled amazing and were delicious! The arrangement made a beautiful centerpiece and the bonus was the looks on the kids faces when we took it apart and gave them a tasty treat 😁

Very helpful..trays looked great..very prompt in letting me know cookies were delivered.

Stephanie was simply amazing!! I called at almost 4:30 pm I believe on June 6th as I needed to get an arrangement for my cousin's 40th birthday. 1-800-flowers messed up my order and it wasn't going to get delivered on time. Even though I was past the cut off time, after I explained my dilemma, she graciously told me that there was an option she could do for me and have it delivered but it would be after 6 pm. I told her that would be fine. She was so patient and understanding and I believe she personally delivered the basket herself.

My cousin was so surprised, grateful and in tears. He felt very loved and special and is still talking about the beautiful basket and delicious cookies.

I would give Stephanie & Cookies by Design a 1000 to infinity rating. I highly recommend them to anyone and will definitely be using them again in the future. This is truly the epitome of what customer service is.

Stephanie, again from the bottom of my heart, I am truly grateful and thank you so very much for making a milestone birthday such a memorable one!

They were great

The "New kid on the Block" baby bouquet was beautiful! Everyone loved it!

Maria

The cookies are beautiful to look at and delicious to eat. Everyone l have sent them to is thrilled to receive a cookie bouquet from Cookies by Design. I highly recommend them!

The cookies were exactly how I wanted it designed. They were fantastic from taking the orders and making the delivery when needed. The cookies were a hit and everyone loved them. I will definitely use them again.

The workers are so nice and helpful. The cookies were beautiful and delicious!

Thank you for your service. Bouquets arrived safe and intact. Recipients loved them. Much appreciated.

I had a last minute change of address for a delivery and they accommodated me and my last minute changes. So helpful and kind!

Prompt and efficient service - beautiful product. Thank you

Recipient thought the cookies were adorable. Timely delivered as promised. Thanks

Quick responses and extremely accommodating. Best of all, amazing customer service and even better cookies!