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based on 6549 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our move couldn't have gone better. Your employees were a credit to your company. We'd use them again - but we're never moving again !!! So I will recommend them to anyone who is.
Everyone on the team was efficient, friendly, and extremely competent. I was ver, very impressed.
fast, efficient and carefull
It was a mix of enthusiasm with the team that was sent, the taller gentleman was super friendly and easy to work with. The team lead and the taller gentleman definitely pulled together to be very helpful when rebuilding a industrial shelf in the new space where there were some difficulties - unfortunately I got the general impression that everyone besides the taller gentleman didn't really want to be there earlier in the day - which made it an uncomfortable situation for me. One of the teammates was at one point using their phone during the move with the team lead reprimanding him rather publicly. It was uncomfortable.
At the end of the day, everyone got friendlier - but recommend starting the move introducing each teammate to break the ice and get the day moving in a positive way.
Would recommend to a friend, but wanted to commend the super helpful teammate we had and help improve what I felt wasn't working so well.
The two movers who helped me were fantastic! They were friendly, quick and respectful, as well as very flexible and accommodating. Overall, they made my move a breeze! What would have normally taken a whole day on my own only took an hour and a half with their help. I would hire them again and highly recommend to anyone else!
Great customer service, great attitudes, careful with items. Punctual.
Love the people you hire ! Makes the experience very enjoyable!
The guys were very nice. Efficient. Courteous. They handled everything with care.
They’re enthusiastic but cautious! Great combination!
Clean, professional, hard working and great attitudes
My time was wasted over the amount charged the day the move. This time should have been spent unpacking.
I used Meathead 3 times. The 3rd time I was quoted more time for the move (2 1/2 hours) than the previous move into storage from an apartment located on the 2nd floor which was less than two hours. I was also quoted for items I didn't need ie. mattress cover since it was previous purchased from Meathead on the previous move into storage.
I called to speak to manager and discuss the charges quoted. I was told he was leaving for the day and he would follow up with me the next day. I never heard back.
The contract expired and I received a follow up call. I explained I never heard back from anyone regarding discrepancies with the quote. I was transferred to Elaine who understood that it was going to be less time than the previous move since Meathead packed the storage unit and the new apartment was on the first floor and parking literally at the front door of the new place. She adjusted the quote to an hour. Since I also explained the previous person who handled the 2nd move was willing to give me a discount on the 3rd move. She explained the price include more money for a weekend move and never mentioned double drive time.
The job began at 12:00pm finished at 12:59 that included drive time. The price I was $252 for the hour. I was told I needed to pay additional $63 for double drive time. The mover contacted his manager I explained to him what I was told and spoke his to his driver privately. I called back and spoke to several other people from Meathead and explained over and over again the situation. Thus, wasting more time! Finally after an addition 1 1/2 of the movers waiting for a resolution and my frustration with the situation. Meathead honored the price.
You can make thing right by refunding me money for my valuable time wasted addressing an issue where there shouldn't have been one. You can have the intake representative address and explain in detail the cost entailed. Be consistent with the charges. ie double drive time!
This move company was one of the best I have ever worked with. That being said the movers were late for a time I had scheduled a month out forcing me to change my pick up time for my household goods.
Still waiting for a call back, please call ASAP Phone number removed
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Clayton was my coordinator handling my move from my home of 37 years to a storage unit. The entire team; from the 2 team members who packed my kitchen, the 7 team members who moved my belongings on to 2 trucks and the 2 team members who unloaded those trucks to a storage unit were absolutely wonderful & professional to work with. Their enthusiasm made the move so much easier than I thought it would be. After 2 months in storage, I contacted your company to schedule the move to my new residence. Clayton again coordinated the move. I needed part of the move done on one day, then the rest done 2 days later (unchangeable circumstances). It was good to talk to Clayton as he already knew what my move was all about. You are lucky to have him working for you. The day before the first move he contacted me to see if he could change the move date as some team members had tested positive for Covid 19. I felt so bad & wanted to help but I couldn't (unchangeable circumstances). In any case, the move was accomplished as scheduled. I would not consider using any other moving company. Great job; great employees!!
Professional, efficient, conscientious
Very good communication from start to finish. Very professional. The group of young men hard a great rapport with each other. I have absolutely no complaints!
Professional, efficient understanding and kind!!
Perfect sincere customer service.
Movers we’re so professional & polite! Everything was wrapped and cared for like it was their own. I really appreciate that! Thank you!
Friendly, considerate, efficient. I usually just need a piece of furniture removed so I wish there was an option for 30min minimum. Would recommend 100%
Your team did a great job. Matt and Roy were very professional.
Repeat customer
I was very happy with every aspect of my move. The crew and crew leader were fantastic and they made what is normally a stressful day flow with ease. I appreciated their hustle, care with my belongings and ability to follow directions. Each member of the team was a delight. I am grateful for such wonderful service. Bravo to the entire team!!
Matt VanBrabant, Brian Santana, and Joel Rowley were rockstars! fast, efficient with good leadership, money well spent!
The people who actually did the moving were exceptional! They were efficient, smart, and thoughtful.
However, I do not care for the attempt to almost double the cost on moving day. It’s a variation of the “ bait and switch” policy that it terrible for consumers.
I told your representative when I got your estimate exactly how much I had to move (2 of your 10X15 units, floor to ceiling).
Doing this price increase on moving day, when the customer is exhausted and very stressed is like kicking her while she’s down. Like telling a woman mid-labor that the fees have gone up 100% for childbirth since she entered the hospital. 🤬
Professional. Never a complaint. Really nice guys. Handled a stressful situation extremely well. No complaining. No whining. No trash talk. Unfortunately, a mirror was broken, a family heirloom. I was sad, but it was handled professionally and with kindness. They appreciated my “loss”. I hope management will come through. I expecting a call today.
Prompt; great customer service people in the office; efficient, polite movers
How attentive and kind Nathan was. Very professional and helpful
The guys knew how to wrap and safely move furniture. They handled the paperwork equally well. They were also polite and knew when to ask questions.
Packers from SLO were a little iffy the first day; Enrique and his counterpart on the second day were awesome. Our moving crew from Bakersfield was phenomenal - the BEST!