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based on 4 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Loved the people, building is nice and new, very kind and friendly environment with people that care about the kids and listen to feedback kindly.
I love the level of communication I receive throughout the day, both in pictures and written updates. We really appreciate the structure and educational aspects and we feel that our son has learned a tremendous amount in his short time there.
I believe there is still a learning curve to attentiveness when considering a multitude of infant schedules. there are times when we check in our child and write a detailed “hey for today….” Note and I’ve been told or messaged a few times “hey we didn’t see this till way later”, or just general difficulty we have noticed with staffing coming in and out of the room, which has led to late times for naps or bottles, cause be difficult to pick up and transition back when at home
We truly appreciate our child’s teachers and the care they provide. Our concerns are mainly about communication and leadership. The current director’s approach doesn’t always seem to reflect the family-centered values the owners shared and have demonstrated since we enrolled. Those values were a big part of why we chose Lightbridge.
We've have received repeated requests to keep children home because of staffing challenges. We understand staffing can be difficult, but frequent requests make it harder for families to rely on the care they’ve arranged.
Our child has been walking confidently since about 12½ months and is nearing 15 months, but is still in the non-mobile classroom. We’d appreciate more communication about the criteria and timing for transitioning children to classrooms that better fit their development.