based on 19 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Absolutely fantastic!! Highly recommend.
Everyone that was involved with putting the chairlift in was very professional and nice. They were very clear on instructions on how to use and took the time to explain everything. Josiah has been very helpful with any questions I have and returns my calls promptly. I would highly recommend this company.
Service was timely, only a few days to get scheduled. and the representative to evaluate what would make my shower safer and technician that installed were very pleasant. Technician explained all the new items and it didnt take long to finish job.
Im glad I was referred to this service for what I needed done.
Friendly, timely, helpful
Very friendly and easy to deal with from the beginning. Arrived on time and work completed on time.
We needed a professional assessment of adjustments to the home of a family member who has been seriously injured, and to our own home, and Next Day provided just that. An initial visit -- yep, a personal visit -- an assessment of what was needed to make both homes accessible and comfortable, and the prompt installation of ramps and related equipment at a reasonable price. I enthusiastically recommend Next Day!
Prompt, knowledgeable, kind, and experienced professionals who helped us set up exactly what we needed ASAP!
Experience counts for me, and there aren't many people around here who have experience installing handicapped ramps! I trusted the installation would be done well, and quickly, and it was. Rich came up with the perfect design to get me in and out of my house in a wheelchair, it was installed a few days later, and I couldn't be happier!!!
Strong and timely communication. Accurate and reasonable estimates. Efficient and competent installation. No complaints at all. I appreciated the service.
I like the prompt service. The thing I like the most was actually speaking to a real person to explain all the options, how it worked and to schedule the insulation.
They made sure the handrail was the correct height. And they even went out of the way to aesthetically and safety install it. I am more than pleased and I'm hoping to be able to afford a ramp from my front door.
Professional job and the personals was very polite and friendly
My 90 year old father bought a scooter at NDA in March and the rechargeable battery stopped charging in July. The battery came with a 6 month warranty and NDA handled everything for us regarding battery replacement. A lot of equipment sellers just tell the customer to contact the manufacturer for warranty issues. But the Next Day Access employees at the Bartlett, Tennessee location ordered the new battery and notified us when it was ready for pickup at the store. Great customer service.
Polite, no sales pitch. Let’s customer decide on what they would like. Efficient and no mess. Very happy. Looks great.
Great communication. Great people!!!
We were provided very friendly, professional service. Our lift was installed properly and we got good, thorough instructions - all with a smile!
Great staff, creative with solutions!
They do an excellent job
Scott Mess and the Next Day team combine experience, knowledge and great service to be the right choice for all of your accessibility needs!
I love the people, the quick response wheether by phone, text, or email, and the competence of the people servicing my equipment.
The service and support were great. Next Day Access provided information and expert advice on the best solution for our installation. They have excellent product knowledge and visit the site multiple times. They provided outside structural support tech that reviewed the pool area and explained what would be required to do a permanent installation. They exceeded our expectation by contacting the building department to obtain code requirements for the installation.
Ultimately, they provide a great product for the association and were present to teach the staff how to operate the system. Their responsiveness is very quick and delivery of the equipment as promised.
I highly recommend Next Day Access, and the association is very pleased with their support and providing the best produce for our needs.
Very professional service!!!!!! My 97 year old very difficult mother is now using your stairlift daily. I am very happy!!!! THANK YOU VERY MUCH. GREAT JOB!!!
They did what what they said would do. Very professional. The guys that did the install were great.
Quick response time. Got scheduled quickly and grad bars installed. Frank did a great job
Very attentive and detail oriented. Responsive and communicative. Felt very relational.
Tal is very professional, prompt, responsive and compassionate about his work and elderly patients. I would highly recommend his services.
Quick response
Pleasant on the phone and at installation
Next Day means NEXT DAY installation!!
Friendly staff and prompt professional services.
I am very disappointed in Next Day Access and Bruno. The Bruno Elite Chair Lift we purchased from NDA only 3 years ago developed a problem. The chair would "run away" as it was traveling down the rail. This was scary as we sometimes felt like the chair was going to crash into the bottom of the stairs. I called NDA to set up an appointment to get the chair repaired. At first NDA said it was out out of their area and wouldn't come out to our home (2.5 hours away). I stated that I had purchased the stairlift from them so they agreed come out to repair it. I was told that the service call would be $350 for the initial visit plus $100 for subsequent trips required to repair the chair. NDA came out fairly quickly and it was determined that the brushes in the motor were worn out and needed to be replaced. The bushes cost $130. I paid for the brushes to be ordered and NDA ordered them. After the parts came in NDA made a second trip ($100) to install the brushes in the motor. When the service tech finished installing the brushes he put the chair back together but the powered footrest would not retract all the way to the up position. He said it needed to be reset. He began holding the footrest down while the footrest motor was trying to raise it. It made a loud popping and grinding noise but refused to go all the way up. He kept pushing and tried to physically force the footrest to raise all the way but without success. He finally stopped and said the footrest motor was bad. I told him that I was not going to pay for the footrest repair as it was working prior to replacing the bushings in the motor. He stated that NDA would take care of it. A couple of weeks later NDA sent another tech out (he is retired and was the tech that originally installed the stair lift 3 years earlier). He removed the cover on the footrest and found that the footrest and the chair frame was bent causing the footrest to bind such that it could not retract all the way up properly. He removed the footrest and did the best he could to bend everything back into the correct position. He finally got it to working but it now makes a "popping" sound as it raises up. He tried to get the popping sound out but could not. We now have a stair lift that makes an annoying "popping" sound every time the footrest is raised.
Now to the real reason I am so disappointed with NDA and Bruno. After the repair was completed and the stair lift working again (now with a popping sound). I sent an e-mail to NDA and Bruno management stating my concern and disappointment that we had spent over $6,000 for a stairlift 3 years ago and now had to be out almost $600 to have it repaired. My wife and I are both retired and live on a fixed income, so being out $600 on a stair lift that we need and use regularly is a big deal to us. Also, for an NDA tech sent out to fix the brushes the motor and then damage the footrest is unacceptable. I sent out e-mails to two NDA managers and one Bruno manager. (I did receive a response from the Bruno manager to an earlier e-mail I had sent. He stated that Bruno would replace the carriage if the issue with the motor happened again. However, I received no response from him to the last e-mail I sent.) To this date I have not received a response to my last e-mail from any of them . I know two of the three at least opened my e-mail as I got "read requests" back. I did not receive any acknowledgement or apology for the problems with the stairlift or any offer to "make it right" if the popping sound got worse and caused future problems with the operation of the powered footrest. At this point I would have a problem recommending either Bruno or NDA due to their lack of concern for a customer's problem.
It was easy and quick to have the ramp installed. The plan was flexible so I could either buy or rent the ramp.