Customer Testimonials

My salesman Demetrius was very nice and respectful. You don't see that too often these days. I was very impressed with this young man and would definitely refer other people to him. Keep up the good work, sir.

Variety and dependable

It’s local I’m live in Radcliff and everyone there is friendly and professional.

People were helpful but not pushy

Demetrius, is the best salesperson! He was so kind to my husband, who has a broken back. He got his walker and helped him in and out of the car before he even knew that we were looking for a car.

Prompt, courteous service. Very knowledgeable about their products and helpful. I've done business with Barbara with Pinkham Lincoln over the years and I and my family have bought a few vehicles from them and I hope to continue doing business with you guys. CA Last name removed

I was treated very well. They took their time with me and worked very hard for me.

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Dustin was awesome.

Great environment l! Very friendly and helpful! Felt like family being in there! Told them exactly what I was looking for and they made it happen! Appreciate everything!! Dustin was amazing!

Excellent customer service and support during the entire car search process. I especially appreciated Cameron, for his diligence, transparency, and patience throughout!

I haven't received yet.

I thought Dimitri was really good and very knowledgeable at helping me look at Cadillac. He went above and beyond, but they were just too much out of my price range. I have not been car searching for a long time so I thought there would be more room for negotiation. I thought it was a wonderful car lot and great people that worked there.

Great experience with Don Franklin. The team was knowledgeable, professional, and made the entire process smooth and stress-free. Excellent customer service from start to finish. Highly recommend!

Customer service was great

Knowledge and kindness of the staff

Dustin and Nick were amazing to work with! They were able to get us exactly what we wanted and needed. We will recommend them to everyone!!

Dustin works very hard to help the customer

I have purchased several cars from this company, I have always had excellent service from the whole dealership

Good vehicles. Great service

They are very nice and friendly to speak with when u r looking for a car. They definitely great at working with you on getting a car.

The agent I had was wonderful!

Great customer service, everyone answers questions kindly!

Sales staff highly professional and very knowledgeable

Your salespeople are not pushy or act disappointed when you come in saying your researching and can't buy right now. That tells me that when I finally am in the market, I'll be treated well.

Adam, btw is very nice and helpful.

The sales people are there to work with you to find the right vehicle there is no sales push which I like. They don’t hound you to buy!

Competency of the general manager and salesman Dusty

Reasonable prices , good friendly salesmen. Made sure the car I bought was in good condition

We have purchased from Don Franklin for years, always a good experience.

We had an outstanding experience with Don Franklin Hardin County Ford. Our sales consultant, Wade Vallbona, was exceptionally knowledgeable, professional, and a pleasure to work with throughout the entire process. He went above and beyond to ensure we found exactly what we were looking for and worked diligently to get the numbers where we needed them.

Over the course of our two-day interaction, we worked with several members of the team, and every single person we encountered was friendly, attentive, and committed to providing excellent customer service. We truly appreciated the welcoming environment, including the thoughtful offers of refreshments while we were there.

Overall, this was a seamless and positive car-buying experience. We highly recommend this dealership to anyone in the market for a vehicle.