Client Testimonials

I feel like my needs are genuinely cared about

On time and do a nice job for mom!!

They keep us informed,

Mas horas

Excellent helper. Office responsive to problems or questions

Courteous and helpful workers works with schedules

Very good and fast service

The services and the People.

98 percent of the time the girls are helpful.

reliable

Paula is VERY helpful and communicates quickly

Excellent service . great helpers .very punctual .

They are available to help with every day needs that other services do not offer. Things that have become hard to keep up with due to aging, illness, disability, etc.

Your service is very comprehensive and helpful

Great staff

Compassionate helpers!!!

Paola was quick to respond on the front end and got caregivers in place for our loved one overnight. We are grateful for her prompt service delivery and for the care & compassion of her team.

The aides that have been sent have been very friendly and nice. Also the administration has been wonderful to deal with

We are very happy with the caregivers from your company. They are very kind knowledgeable and supportive to our needs

What I most like about Senior Helpers is how warm , caring and attentive the caregivers are.

can be relied on

Great customer service. Helpful and good follow up.

Ussally Handel any issues quickly. Great management.

Formal Complaint Regarding Unprofessional Conduct by Paola Correa and Juan Mejia

I am writing to formally express my deep concern regarding the conduct of Paola Correa and Juan Mejia, whom I recently engaged with in relation to services associated with my mother’s care.

While my initial experience with your program was satisfactory, my recent interactions with Ms. Correa and Mr. Mejia have been distressing and wholly unacceptable. After my mother’s service hours concluded, they contact me rather than receiving a professional explanation or guidance, I was met with an alarming level of hostility.

Both individuals—who appear to be affiliated with the same team as Senior Help—acted in a manner that was not only unprofessional but also verbally aggressive. Their behavior included yelling, making threatening statements, and screaming over the phone, to the extent that I was compelled to end the call and block further communication for my own well-being. I have never experienced such treatment in a service setting, especially one intended to support vulnerable individuals and their families.

If there are eligibility limitations or restrictions in place, I would have appreciated a respectful and clear explanation. Instead, I was subjected to what I can only describe as harassment. This experience has severely undermined my trust in your organization and has caused undue emotional distress.

I respectfully request that this matter be investigated and addressed appropriately. Additionally, I would appreciate written clarification on the policies regarding continued or alternative assistance through your program or affiliated county services.

Thank you for your attention to this serious matter.

U GUYS ARE GREAT...THANKS FOR ALL HELP

So far our helper has been very helpful and reliable . Management also has been very helpful.

The personal attention
The aids give professional care
The concern for their patients safety
The suggestions to improve home safety

My helper was terrific. She was the best ever!😀

I’m happy with my Nurse Assistant. And easy to reach Senior Helpers if needed.
Thank you
Name removed

Everything