Guest Testimonials
Chris responded to my previous experience rather quickly. They are going to fix the issue with the chair and should this happen again, I was told to let an employee know and typically they can fix it quickly. My family enjoyed the movies and this theater is close to home and we normally have a great visit.
Awesome customer service.... Great response back on any concerns or complaints you may have.... Go above and beyond to achieve customer satisfaction... Very pleased with Santikos theaters... Will be going back with the wife and family
I loved the comfort of the seating. It’s easy to purchase tickets. The staff’s helpful and kind. Thank to The Grand Conroe!
Friendly service
Clean theater and fast food service. Nothing to complain about.
My first survey was based on that I rated the theater as an 8, but that was based on the prices at the concession area. The second survey I upped the rating to a t0. The theater is nice and comfortable and the viewing was neat and clean. I used to go to the other Conroe Theater, but since it closed, I wanted to give the Grand an opportunity instead of going to the Xscape Theater in Magnolia.
Clean, comfortable seats, snack bar personnel helpful & friendly.
This was the best experience I’ve had in years. The staff was very friendly and the new seat covers were very nice
Seating, concessions and basically everything.
Short lines with good prices compare to other theaters.
Clean theater, bathrooms and seats. Found out for the first time that Affordable Tuesdays also offer concession deals. Never knew in the 29+ years I have been attending. Would like a list so I can be prepared to treat myself next time, will probably be next week!!!!!
My fav theatre! I frequent on Tuesdays for the sweet deals!
Very clean and the employees were friendly.
We go every Monday for the military and first responders day. It is always a great time. The theater is always clean and the employees are always nice.
The facility was clean, and the staff were very friendly. We consistently enjoy visiting to watch movies and spend quality time with our children. Ticket and concession prices are reasonable.
Everything! It’s just exactly what a movue theater should be.
We had issues on our last visit to The Grand Threatre. We received a survey from Santikos regarding our theatre experience and we responded with our concerns. Theatre Manager, Christopher Appel, responded almost immediately. He said he would address our concerns and offered passes for a future visit. We are looking forward to our future visit to The Grand theatre. Mr. Appel provided outstanding customer service.
My whole experience was great.
Theater was clean and the employees were very friendly.
Customer service and great popcorn
It was nice and clean, and we enjoyed the movie!
Issues were addressed promptly! Thank you for your attentiveness!
Excellent. Very nice employees
seats are the big plus
Everything!!
Clean spacious theater.
Management went above and beyond to rectify my concerns.
The luxurious chairs, ability to purchase tickets online
Christopher reached out and understood my concerns and made it all better!
Seats, food and location