Customer Testimonials

Great people , wonderful price

Immediate, friendly response.

This was my first try using the new website and asking for a delivery of LP. It would be helpful if on my account page you would tell me about which day I could expect the delivery. I called the local number to make sure you saw that I requested some LP when I didn't see it listed. Your introductory letter said that on the customer portal I would be able to "Request a delivery or view upcoming deliveries". That didn't happen for me.

I did not hear the LP truck drive in or fill my tanks until I got a text saying that he had been here and saw him driving out of the drive.

I really would like to see on my account page an estimated day for the delivery so I can move my car and make it easier for the driver to back into the spot to fill the LP tanks.

I like using my bank's bill pay option to electronically send you the money and seeing it posted on the day you got it on my account.

Prompt service and honesty.

Easy to schedule deliveries and prompt response; easy to pay online.

The install team was great

Speed of delivery when requested.

Great Customer Service, Quick deliveries...

Very pleasant company to deal with. Very good attitude with very prompt and courteous delivery.

Efficient service

Our account is handled in a professional manner with the exception of the switchover and mail not being delivered.

Price Service

Great service.

You always respond to our fuel
needs.

Deanna Lloyd
Office Manager

Dependable

Automatic filling, budget plan and locked in price.

Easy to call and schedule propane delivery to my house. Nice and professional customer service. I receive an email letting me know what day driver with be at the house. No surprises! Delivery drivers are always pleasant when they arrive with delivery of propane.

Almost always prompt to refill, price is good.

I never have to wonder if I run out of propane. I am also on a payment plan. I know every month
what the bill is.

People are professional. What is not so good is that we do not get an exact date and window of time.
The employees on the phone are friendly and professional as are the delivery people.

You deliver on a regular basis.

Automatic refills.

good service and on time delivery

Good, timely LP gas deliveries. Much improved from previous years.

Professional personnel and efficient procedures

We don't always get the best prices or the best deals from Quarles. We do get Local Quarles employees who are the bedrock of why our Quarles is a great LP-Gas service provider. When I have had issues / challenges with my LP Gas services, it is the personal care and concern of employees that make the services we receive better. Whether it is the kind and considerate Professional Tanker Operator delivering fuel; or, the competent engineering staff improving / adapting our installation for new services; or, like talking to Ms. Beth Spillman who is like talking to your best friend and knowledgeable professional in one - who has efficiently resolved any issue we have had all while she treats us as valued customers because that is who she is.

So I recommend the management team at Superior Plus Energy LISTEN TO THE QUARLES EMPLOYEES WHO FACE US THE CUSTOMERS every day (They Know The Real CRM Stardards). PLEASE DO NOT CHANGE Quarles operational standards and practices that are not broken ! Here is a small, but important example: I received an email that our first fuel delivery came since the completion of the acquisition (good). However, I couldn't find the bill. After looking for the bill for a half hour, I found it laying out in the driveway soggy from dampness. In the past if we were home the operator gave it to us; if not - it was left inside the porch storm door positioned or taped to the window where we are sure to see it. This may seem small, but never happened prior to the acquisition.

REMEMBER SUPERIOR PLUS: 1. The life blood of successful service business is 90% or higher return business just to stay alive. 2. Only new TOP LINE business provides growth in revenue. Number 2 will not happen without the number 1 priority delivered perfectly every day. LISTEN TO YOUR EMPLOYEES and care for them in every way possible.

I liked everything until you got rid of the techs for repair and tuneups.

I appreciated being able to order propane when needed, no auto-deliveries of gymics.

Reliability

customer service is great---prompt delivery is appreciated