Customer Testimonials
You come automatically an I'm on the payment plan so I'm always covered an the service man is so nice always speaking an polite. Thank you Quarles for your awesome service.
Resolved an unexpected issue in a timely manner. Techs very professional and pleasant.
Service is prompt, always professional
Very prompt service
Now that the grumpy delivery guy seems to be replaced by a more pleasant person, its a pleasure to get a delivery.
Customer service is the best 👌
Deliveries are on time and the the delivery person is very nice.
Fast and efficient
Delivery is always on time Drvers are ways nice
Service has been good however it's a shame that it took me sending a message to the head office to get a response.
The tank safety inspection happened that day and the tank was refilled two days later. This was all positive results.
It was good on time service, i called and propane was dilicered the next DAY !!
Prompt response.
Thank you
Has been with this gas company for years. Has recommended to a friend.
Always friendly and professional support.
The lady who took my call was very helpful and the delivery driver was very professional.
I'm pleased with the service. Since they come on a regular basis according to however they track my needs, it's one less thing I have to worry about.
We are on automatic fill and they are very timely.
Quick response to refill request
Quick response when I was out of gas. I don’t use a lot of gas, so I’m worried about the minimum usage fee, which is quite hefty. The gas only covers my back up heat and gas logs.
Prompt service
Due diligence when scheduling and delivery of needed fuel.
Quick response to fuel request
The wait on the phone was over 2 hours, but the the delivery was fast.
We have use Quarles for many years .
My refill was delivered in a timely manner. I didn’t have to do a thing.
The staff.
Easy to deal with
I got great customer service this week, after calling several times, on hold #68 in line, and the longest wait ever with Quarles / Superior. Even with my frustration, the rep was excellent! I wish I remembered her name, but if you have a record of it, she deserves a raise and/or a day off!
She answered all my questions, helped me understand the gauge and online information better, and got a delivery out to me the next day.
Also, I would say I would recommend Quarles / Superior to many in the NN region. However, I wish for the following to return in order to recommend with more ease:
- No charge for the tank, if using less fuel in a year. There was never a charge / rental on my tank. In fact, when I was with Revere, I paid a charge up front for the tank, to ensure no rental over time. And then Quarles stood by this. I would like this continued.
- Automatic delivery when the "online gauge" is showing 40% since my gauge always shows 10% less than what you show online. This always worries me when we have power outages in the severe cold winters, needing generator use.
- Improve the calling system, so the wait time is much reduced. Or, make it possible to send in a contact / inquiry form that actually gets a response. Mine never do.
Thanks so much, and I hope to see improvements in the future. I'm happy to recommend!
Professional and courteous delivery.