Customer Testimonials
ServiceMaster did a good job removing the mold, and they avoided unnecessary work.
The kind professional people who came into my home to do the work.
Excellent job taking care of the problem. Good contact. Arrived on time. Kept in touch with me.
Prompt and professional.
If we were able to rate ServiceMaster Restoration by Jones higher by a 20 rating we would do so. From the moment we realized we needed their services and the quick response we received from not only Daren and Joe but from the mitigation crew of Bill Lawyer, John Freedell and Mike Davis was incredible.
From start to finish we were kept informed of what was going to happen next and when the restoration crews arrived we knew who they were and what time to expect them. We hope to never need their services again but if the need arises their phone will be ringing from our call.
They were very quick to respond, and very kind and understanding. The first two men that came out we're great, the next day a different gentleman
came out to check the driing process and he was very professional. I just want to say thank you, your company and employee's did a great job.
Professional, knowledgeable and compassionate hardworkers!
Very friendly and professional. It feels very good to know when this kind of unexpected problem arises, there is someone to help!
That you were prompt and on time. Employees were friendly.
Very good job, and timely.
Performed courtesly, professionally, quickly, completely and accurately.
When my sister asked me to supervise the work to prepare her house in Wauwatosa, Wisconsin to be sold, I was concerned. The house is big and old with a huge yard and garage. My sister, who now lived in Florida, had contracted multiple myeloma, a disease for which she would undergo months of chemotherapy, surgery, and a bone marrow transplant. I would have to make decisions about her house and hope they would meet with her approval.
In the beginning of January the work to ready the house for a February deadline to place it on the market was nearly finished. Then, around the 20th of January, the neighbors noticed huge icicles accumulating outside the kitchen bay window.
It was a disaster! Apparently, the thermostat had shut off, causing the furnace to shut down. The pipes froze in the upstairs kitchen and throughout the radiant-heated home.
Despair ruled as the worker and I surveyed the damage. All the beautiful work that had been done was destroyed. Water had gushed out of pipes on the second floor, destroying floors, ceilings, walls, and appliances from the second floor, through the first floor, and down to the basement.
I received a call the next morning from Chris Economy, the Allstate claims agent. We arranged to meet at the house in the afternoon. When we met, Chris put my mind at ease right away. He took many photos and outlined the process that would be followed to repair the damage, and contacted Service Master. I truly felt “in good hands”. I was so glad to relay the good news to my sister.
A few hours later Mark Cyganiak, president of ServiceMaster, contacted me from the house. I met him there where he had already determined what was needed to initiate mitigation. His primary concern was to get heat and air in the house to prevent further damage. It was late, and getting dark, but Mark made multiple contacts and mobilized an amazing array of equipment and a generator to power them.
Soon the house was dry and warm. My next meeting at the house was with Chris Economy and Mark Cyganiak. The meeting was to determine the repair process to restore the damaged areas with “like and kind” materials. We were also joined by Susan Scifo, the project manager from ServiceMaster. Mark Cyganiak had mentioned the meeting to her, and although it was not necessary for her to participate, she chose to join us and aid in the assessment over which she would be manager.
Over the ensuing months, Susan Scifo proved to be a manager extraordinaire. She always responded quickly and was available any time of day and weekends through her cell phone, text, and email. She provided exemplary service on both repairs due to loss and any additions we required in order to prepare the home to go on the market.
The restoration of my sister’s home exceeded all of our expectations. We are so proud of her beautiful home. We heartily commend the work of Chris Economy of Allstate, Mark Cyganiak, and especially Susan Scifo of Service Master.
The best part is that at the end of the restoration someone else fell in love with the house and my sister was able to sell it to a wonderful couple!
fast friendly service,professional and respectful of property
Fast, servicemen are always helpful and answered my questions.
Explained the process in detail. Cleanup was thorough.
The efficiency, the timely processes, the assistance in retrieving items located in storage, and the friendly loving and thoughtful technicians helping me to put my life back together.
Fast response, very efficient and friendly
Immediate service.
Every thing.
Friendly and efficient service. Shawn and DJ were great!
The crew was friendly and provided excellent service.
very prompt, helpful and courteous
Quick response time and professionalism.
prompt,efficient and satisfactory
Response time was excellent, employees were available and very nice, and the job was done well
Prompt. On time. Courteous. Dependable. Thorough
Service Master was always prompt, very educated in their area of expertise and flexible. They were able to answer questions rather than avoid, they always answered phone calls and most importantly they were kind, friendly, and patient, which are the kinda of people you need when dealing with poperty damage and loss. I'd recommended this company in a heart-beat!!
The job was completed so neatly that you never know that there was any previous damage
The technician arrived when he said he would, was knowledgeable and did excellent work.
I liked the fact that they came in an got the job done right away.