based on 749 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The sales people know their products!!!
The quality of a shoe is important because we spend so much time on our feet. The shoes are more expensive but as long as I feel I get a quality shoe, I don't mind the extra cost.
fantastic staff
This company is a life saver. The staff was knowledgeable and very friendly. The service was phenomenal and very pleasing. My husband has problems with his feet due to health issues and they were more then willing to help and give him and myself their best opinion and shoes and support to help.
Quality products and customized service
Very friendly, welcoming, and helpful.
The knowledgeable staff!!! Friendly and take as much time as you need to get the right fit in all ways!!!
They are knowledgeable about their products. Service is prompt. I ordered a pair of shoes and they were at the store within a week. They work to make the customer happy. Their products are of the highest quality.
Josh was very knowledgeable and very helpful. My first experience ever in a running store and it was great.
Helpful and knowledgeable staff.
Helpful staff
Nice and Friendly customer service. Employee seemed very knowledgeable about products.
Shoes I always purchase here are fantastic. But its the employees that make me come all the way back from Georgia to continue my business with Fleet Feet Kingsport.
Your associates are knowledgeable and always helpful!
My right foot woke me up in the middle of the night hurting the night before I went to fleet feet. I was fitted for shoes and the inserts and by the next night, my foot felt 90% better and I am so thankful!!!! Highly recommend to friends and family and I have already told several people about the services!
The Usual good stuff. You all have good products, based on past performance of shoes I have bought from you. Staff pays attention, gets you the right shoe to try on quickly. Lets you take your time. Is very friendly.
TriCities Fleet Feet employees are product knowledgeable and understand what runners need. Products sold are appropriate for the specialty clientele they focus on. Have willingness to forego a sale, if the item is not the best for you.
Appreciate involvement in local running events.
You can buy shoes anywhere, but when you come to Fleet Feet, you meet people who are runners and love the sport. They know their products and help you to find the product that is best for you. They have fit me, my husband, my daughter, and my 85 year old dad. None of us wear the same brand. We wear the best shoe for our individual needs.
sales person seemed knowable also found a brand of shoes that i was not familiar with taht fit well
Great selection of quality
First rate products and service for sure. But the community outreach through training programs, fun runs and races is really important too. I love that they know my name when I walk in the store!
I like that it's personalized. I can go in and tell you about the problem I'm having and you pick the shoe that works for that problem.
Very helpful and thorough service
Great, friendly, knowledgeable staff
Very knowledgeable salesman and good inventory with great atmosphere and friendly staff.
Friendly staff and willing to help.
Friendly, helpful, patient and not pushy!
Pleasant and knowledgeable clerks in the store. Also, you had the shoes I wanted.
The shoes was what the Dr. Ordered and the service was great.
The lady who helped me was very knowledgeable and I was extremely satisfied with my service