based on 1453 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fitting assistance and knowledge of selection
Prompt and friendly service. Very knowledgeable.
I like how effortless the whole website, and rewards program is.
Friendly staff who seem knowledgeable about the products.
The staff was very personal and professional.
Very friendly staff. The shoes you all stock are great shoes.
Carry better selection of colors
Employees are super knowledgeable and the return policy is amazing. Won’t buy tennis shoes from anywhere else ever again!
Enjoyed working with Will and his personal service and knowledge
Personal assistance in choosing products
Oofos feel great on our feet. Zach helped us with inserts.
Great customer service (which is pretty much a lost art). I didn't catch the young lady's name but she took her time helping me find the right shoes and was so patient and kind. I highly recommend Fleet Feet.
Associates were very helpful and not pushy.
Excellent quality products, friendly and professional staff.
The service at Fleet Feet was wonderful and my Cloud Flyers are the most comfortable running shoes that I’ve ever owned. Happy Customer here !
I recently had knee surgery and wanted to find a shoe with good support, light and easy to walk in after the surgery. Went to fleet feet and the salesman was very knowledgeable and helpful. He selected 3 different brands that he thought would serve my needs.Love my new shoes!
Jamie was very helpful in aiding my selection of new running shoes. Very helpful.
Friendly staff that works tirelessly to get the right shoes for the customer!
Excellent products with awesome customer service Kingsport store is the best.
Great staff
The sales associate was awesome. He knew exactly what product was needed.
The knowledge that the employees have about your products.
Very helpful. Professional. Knowledgeable staff person.
High quality
They took the time to measure and look at my feet to put me in the right shoes and I love the shoes they recommended for me. We go back for another pair
This was my first time shopping at Fleet Feet and I left feeling confident with my purchase. The young lady that assisted me was kind, knowledgeable and patient. I'll be back soon!
Great Customer Service! Will was very helpful and made some excellent recommendations to help meet our needs! Phil was also very helpful and knowledgeable on my issue with plantar fasciitis. My wife and I enjoyed our visit and purchases. The insoles and shoes have been very helpful to ease my pain with plantar fasciitis that I’ve not been able to receive from other recent retail purchases. I will refer my friends and family and come back to purchase again. Thanks for taking the time to help us!
Service was great! I love the way you guys take the time and have the knowledge to assure your customers have the best show for their purpose
I feel like you’ve selected products that you believe are quality, and that gives me a level of trust when I walk in the door. You always inventory in my size (10.5 woman). The staff are knowledgeable and friendly.
Quality products & service!