based on 619 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
More shoe color selection
Great
Wonderful staff in Kingsport store. So helpful, friendly, and knowledgeable.
Knowledge, friendliness, and willingness to assist
It is amazing the difference in my feet after just one day. So glad I went and had the help from Fleet Feet
Service was outstanding!
More shoe options would be nice, and more apparel. I did appreciate the sunglasses and accessory selections, though!
The staff at Fleet Feet in Kingsport, TN are very knowledgeable and are genuinely concerned about making sure they put you in the right shoe. I am going to be a repeat customer due to their customer care!
Your employees were friendly and attentive. Customer satisfaction was excellent! Methods used to help me choose what products I needed for my benefit were exceptional.
Personal service.
Very knowledgeable and great to work with. Not only walked away with a great pair of shoes but knowledge to running better.
Shoes fit very well and sales persons were very helpful
Outstanding service for shoes and anything else they offer will purchase shoes again and again from them
I like that you take the time to help individually for example watching me walk on the treadmill to recommend the best shoes for me personally. I love the Brooks adrenaline shoes that your representative recommended for me to wear. I try to walk on a regular basis for exercise and they are so good on my feet. Thank you
It's really quite good that you've got such an involved and precise process by which a person's foot "type" can be determined, that they're far more likely to make a good, informed purchase instead of one driven solely by name recognition or the aesthetic of a pair of shoes.
Not that you guys sell hideous shoes... jussayin'.
Amazing service and staff. My feet thank you so much!
Very personal staff. Felt like I was the only one in the store with one on one service to find the perfect shoe. I have already recommended two people that have found shoes there as well.
quality of the products and pricing is good
I was evaluated on my first visit and the shoes suggested I have purchased ever since that visit.
Very friendly customer service! Great options in footwear and accessories.
As a new runner, I appreciated the help I was given when buying a new pair of running shoes. The sales associate appeared to have knowledge about running and seemed to take his job seriously. He gave me tips and made the experience personal to my running needs.
Always helpful and understanding about getting you in the right shoes!
Customized assistance with choosing a pair of shoes.
Thank you for taking the time to find the best fit for my son in cross country. He loves his running shoes and it has made a difference in his running.
I can trust that Fleet Feet will have the best shoes and give knowledgeable advice.
Shoes always in stock, sales help top notch. Have sent many people there to walk the treadmill to see what type of shoes they really need.
Great shoes, friendly and helpful service!
try to get the best shoe for me
Amazing customer service and product selection. Truly took the time to make sure we had everything we needed and fit was perfect. Very highly recommended!!
Knowledge and thoroughness of the staff. Josh made sure ALL my foot problems were addressed to be sure I had the right shoes - and socks - to do the job. Have already referred to people to you.