based on 1260 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I liked the way my needs were assessed and addressed.
So comfortable and stylish.
Personal service is great.
This week was the first time I had ever shopped at Fleet Feet. Based on a recommendation, I went to our nearest Fleet Feet location in Kingsport, TN to purchase walking/training shoes. I was impressed by my shopping experience there and am pleased with the shoes I purchased, HOKA Bondi 7's. The store's Sales Associate, Gretchen, was friendly, knowledgeable, helpful, and professional. She took the time to get the right fit, assess my needs, and present options for me to choose. I highly recommend shopping at Fleet Feet in Kingsport.
Name removed
The one on one service and suggestions that were made.
Love my shoes. Very comfy
I absolutely loved my customer service I had at the Kingsport store . They were very knowledgeable and super friendly. I’m trying to start my running journey and they helped me so much! I tried my shoes and it made a huge difference
Very personable and helpful staff! Thanks for helping me find awesome new shoes !
The employees were so nice and extremely helpful. They really took time you custom fit me with the right shoes. They let me know all the Fleet feet had to offer. I'm highly recommend the Kingsport store
Friendly customer service.
Amazing customer service! Every employee at Fleet Feet will take the time needed to find the perfect shoe for you!
One one service and the ability to fit me in comfortable shoes!
Individual service and time to help make the right shoe choice.
Wonderful staff and owner. Super helpful.
Personal service and great knowledge
Great service from people that actually run
No stock in store
Very few styles of shoes in my size.
Love Brooks shoes for feet and back as recommended by my PT a few years ago and have worn them since. Brooks are great looking also. Always get great service in Kingsport store and when I have ordered via phone.
Great fit
Fleet feet is locally owned, cares about the customer, and listens to their needs. Whether I want a new pair of my old favorite shoes, or to try something different, they take the time to find the right shoe & fit, and are patient until I find exactly what I’m looking for.
I love your individual service!
Staff was friendly and very helpful. Was also very knowledgeable of the various brands of shoes and products which made it very simple for me to make a decision about the shoes that would best work for me. Would highly recommend!
Customer service was top notch, she was the only employee in the store and had several customers and phone calls. With all that being said she was able to thoroughly assist me with what I needed to find as well as the others. She deserves a raise.....Also set me up with the perfect shoe and insole for my needs. I will be back for future purchases.
Service was wonderful.
I love having an expert find the shoe for me. I run a lot and I have ankle, heel and Achilles issues. I told the employee about it, they found a shoe that seems to be the right ones! Thank you !!
I love that my feet and my daughters feet were evaluated first and then they chose shoes for our individual needs based on the evaluation!!! My shoes are comfortable, beautiful, and exactly what I need.
I really appreciate the service at the Kingsport Fleet Feet. Very friendly and willing to help.
The Staff was very friendly and helpful. They got me in the right shoes for me.
I am not sure if it was the owner or manager or a store worker, but a gentleman working in the store was not wearing a mask, and did not put on a mask when I entered. The clerks behind the counter put their masks on. He did not wear a mask the entire time I was there. There is a mask ordinance in the county, and he was in violation. Should be reprimanded. Otherwise, the sales clerk was extremely helpful and I found what I was looking for. If I return and he is not wearing a mask, I will go somewhere else next time.