based on 1599 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful staff
Nothing, just keep doing what your doing.
This is excellent business and caring individuals! Always a great experience!
The customer service was above and beyond. The staff was very nice and accommodating.
Return policy
I like to be able to try on the shoes and see if they work for me.
Staff was friendly and helpful
Very knowledgeable & extremely helpful staff. You just can't go wrong with the return policies. Support your local business.
The personal service and care to help me get the pair of shoes that was right for my feet.
Selection could be larger, but I know they only carry a limited selection because they think they are the best for their customers. I appreciate the knowledge of the staff!
Great selections and variety of brands! Excellent customer service!
My shoes were brought to. Ha. Very creative
Quality stuff from knowledgeable people who are real runners
I like being able to have my feet measured for the proper size. I like the selection of shoes. I like the courteous, friendly service.
Kind and helpful sales staff.
I liked having the recommendations on what shoes would be good for me.
It is great to have a sales associate with actual knowledge about the products they are selling!!
I enjoyed the ability to go into the store and be able to try on the shoes and make sure that they are the right shoes for my feet. I love the Hoka Bondi and Fleet Feet was the one that started me on these shoes. The employees are always pleasant and willing to help fit the right shoes to your feet.
Great product and even better customer service
Friendly staff
Great customer service. Knowledgeable associates
The service was wonderful, the salesperson did not try to send me home with more expensive shoes— He picked the shoes that fit my walk are arch. It was a great experience and I felt the workers were very knowledgeable.
Customer Service!
They took the time to make sure the shoes fit
Expected more attention to a “fitting “ process - not a “this is what we’ve got that might work for you “.
I loved the time and attention given to make sure of proper fit and correct product for the activity and foot type. Zack was great. Love my shoes.
How friendly everyone was and my shoes are great!
I think it’s a great service. But it was hard for me to find the right fit. I felt as if my pickiness was annoying to the worker. Don’t get me wrong, she was great.
I honestly enjoy the Employees and their knowledge, friendliness, and taking their time to help you without making you feel rushed the most. Grant you, the colors of their shoes may be limited, but they are willing to try to get you what you want. THEY STAND BY THEIR PRODUCT. I’ve been a Nurse for many years and actually drive 45 mins to their store in Kingsport. It’s worth the drive to achieve the BEST CUSTOMER SERVICE they provide !!!!
Great service. Excellent selection.