based on 766 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great products and the service is first class. It’s nice to have a hometown store to purchase footwear.
The Brooks I purchased have made my running more enjoyable and I will be back soon to purchase some flip flops.
Excellent products at a fair price. Employees are competent and friendly.
Great product, great sales staff!
Friendly people who are extremely knowledgeable
Very helpful staff! Very knowledgeable in the different types of running shoes.
Very knowledgeable, patient, and helpful!
High quality merchandise and very knowledgeable and friendly service.
Great customer service and very knowledgeable. Really appreciated being able to run in and try out the shoes before buying and have my stride and gate assessed. Friendly atmosphere as well.
Service, service, service! I took my 10 year old grandson in, and the salesperson told me they would evaluate his stride and advise us on what type shoe would be best, even though they don’t carry men’s shoes in his size. That kind of service doesn’t happen very often. She was able to fit him in a women’s running shoe to address his needs that did not look gender specific. Hopefully, his very active summer will go well - without the foot problems he was starting to have.
Staff was very knowledgeable and helpful. Always have a wonderful experience at the Kingsport, TN location
Good at fitting in proper shoe type and size.
The girl that helped me in Kingsport was very knowledgebla and found a shoe to ease my painful feet. She was courteous and very helpful.
When I need running shoes, Fleet Feet is my store of choice! Great customer service, knowledgeable staff, very personable.
The lady who helped us was super super sweet and Very patient with us....but, I could tell that she really did Not know what to look for in a gait pattern. I did not tell her that I was a physical therapist because I did not want to make her feel uncomfortable.
Also the prices are steep compared to the competition. We still purchased the shoes because we wanted to support a local business.
We greatly respect the owner and want to support his business.
The Staff has taken so much time to help with my shoe and feet needs.
Fleets Feet has helped me to understand more about my feet needs and comfortable methods to help me.
Fleets Feet has informed me and introduced me to different shoes and levels of treatment for my particular feet needs
Thanks
Fleet Feet carries excellent products but even better is the service. They will do everything possible to insure you have an excellent fit for your athletic shoe needs. They also carry Oofos sandals. They can't be beat for walking on air even while on the ground. This is an excellent place to shop for a personal touch in getting a perfect fit for all you athletic shoe needs.
The staff is knowledgeable and courteous. She was very helpful in finding me a shoe that would fit my need and not push one particular brand but allowed me to try several and provide me with the information for me to be able to make a decision. She was also very encouraging to me knowing I was do a race with certain challenges.
Locally owned, friendly, courteous service with knowledgeable salespersons.
To be honest, It’s not the shoes that brought me back in the second time. It’s the staff, they go above and beyond to make sure you get what you need and are always very knowledgeable on products and friendly.
I love the one on one attention from the sales person. I love the fact that she was so knowledgeable!
You take the time for an evaluation. You are patient with customers, even if we have to try on 7 or 8 pairs of shoes. You have a fantastic return policy/guarantee.
The customer service was very attentive and thorough.
Nothing was rushed
It took way to long to get my shoes. Then they weren't the one I ordered. They're killing my feet yet the saleslady said they're the same as your old ones. NO WAY
Great experience, staff very nice and knowledgeable of your shoes.
The employees are very knowledgeable about all the products. They are very helpful and go above and beyond to help the customers.
The person helping me was very patient and knowledgable. And the fact that I can try my shoes out and if I am not pleased return them is a game changer. I couldn't be more pleased with the service and my experience as a whole.
I love that you can get in and out of the store quick unlike big department stores.
Great products...top shelf
Great knowledge about fitting product to customer’s needs
Exceptionally friendly and customer centric philosophy
Comfort of shoes. Ease of buying shoes
The sales lady did a great job.