based on 667 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Support, comfort and fit!
The personal attention - customer service.
Personal attention and product quality.
I have no problem with the customer service. Maybe the selection could be more varied
I like the individual help, that info is kept so you can see what shoes have worked in the past for me to help pick future shoes, and that if the shoes I get don’t work I have the option to replace them without major expense.
The BEST customer service ever!
Thanks for youe help.
Very friendly and helpful service .
Works to get the right product for me!
I really liked that they took the time to analyze my walk and ask what I would use the shoes for before making a suggestion for what I would wear.
I like the fact that even though Fleet Feet is a chain, it is locally owned. I enjoy supporting small business owners.
Knowledgeable and friendly
Very friendly and staff is very patient and attentive.
Enjoyed the personable and knowledgeable help from the staff. I felt like I got excellent recommendations on shoes that would perform well for my feet and exercise needs.
Individual attention from knowledgeable friendly stafff
I think you’re doing a fine job. Just being a specialized outlet, I wouldn’t necessarily recommend you all to just anyone. But I think it’s a great store/service with good people. I will say you shoe prices do seem a bit high comparatively, but I also understand profit is a necessity to stay in business. Just try to do all you can to be as competitive as possible. I paid the higher price with you all this time to support my friend working there.
The kind service
Great products and personalized service!
Very pleasant and knowledgeable staff. Super helpful.
The people.
The staff is extremely helpful and very nice.
Personalized fit and friendly sales associates
They feel good on my feet
Love the shoes, and were very knowledgeable about their products.
Love the shoes!
Love that the sales person listen to my thoughts of the shoes he picked out and gave a barefoot shoes. I wore them today and really enjoyed the feel. The only improvement would me a little better feel about foot inserts. I don’t really understand the science of inserts but realize it is more complex than I and shoe sdlemen understand.
Honesty
Great advice from real runner's. Good selection of shoes and gear.
I liked the fact that the associate that waited on me was very knowledgeable and very attentive. I will definitely e going back.
Customer service is fantastic....
Excellent service and knowledge of products