based on 830 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff member I worked with was extremely friendly and knowledgeable with helping me choose the right pair of shoes.
Knowledgeable and friendly staff, great experience
Fleet Feet always carries the brands I like and is always willing to order what isn't in stock. Everyone there is super helpful when it comes to sizing and working around specific needs.
The personal touch. Very friendly atmosphere. Very knowledgeable staff.
Fantastic service. The knowledgeable staff worked hard to help me find the right shoes for my stride and pre-existing issues. I won't use anyone else.
Gretchen is the best!
I like the staffs expertise with advising me on the correct running shoe selection to prepare me for my first full marathon.
Product knowledge and good customer service represent the Kingsport Fleet Feet well. The staff there is great!
After being recommended by my orthopedist, they took the time to work with me to find athletic shoes that would help me stabilize and work towards healing. Phil was attentive to my needs while working with others, making sure no one felt ignored at any time.
They have the best service!
Julia was absolutely wonderful with my twin boys who needed new cross country shoes. I didn’t have to do anything. I give her a 10 for customer service!
Thank you so much Julia!!
Angela Bates (Jacob and Caleb’s mom
Great prices, informative sales people.
They are the only running store that carries a brand of shoes I like. I came form a fair distance away to buy them
Top notch running shoes in stock and the staff is extremely knowledgeable
I like that there is great customer service. It makes you feel like the workers care. I also like the shoe selection.
Best products and great customer service
I have always been pleased with the extent of knowledge and the professionalism shown by the employees at Fleet Feet. I don't think of going anywhere else when looking for running shoes.
The staff was amazing!!
Shoe selection
Gretchen did a great job providing the right shoes for my family. Great experience!
Wonderful staff and great service!
The lady that helped me was very nice, patient, knowledgeable and extremely helpful.
I will be back.
- Quality products
- Running programs for everyone
- Courteous staff
Oofos feel great.
Very friendly staff and owner. Willing to work to find the right fit for our 13 year old who is very conscious about what he wears.
service
you stores are so easy to deal with. The staff is excellent and professional. The Kingsport, TN store is the best Fleet store I have been in. love the help and attention I always receive'
Both location's Kingsport and Johnson City... the people were extremely friendly and helpful! Will definitely shop there again.
Everyone was so nice and friendly. Was educated on all the shoes and could explain to me so I could understand their recommendation for me. I have been having some problems with my feet and they gave me some suggestions to try to help me to get back to running. Lots of great information just by chatting with them for a few minutes. I would definitely recommend them to anyone needing shoes.
Products are top notch. The young lady who helped me could have known a bit more product knowledge about the different styles of ON, Which is what I needed to hear. But she was very attentive, kind, and delivered excellent service. Perhaps a clinic from the shoe rep would be beneficial for the staff. I will certainly come back. The two girls even went so far as to looking into a running club at fleet feet in my home town. It was greatly appreciated.