based on 729 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good staff, fast service
The staff is always very helpful in finding the right type and fit for each individual. The quality of product has always been very good as well.
The employees take time to get the perfect shoe for you. My husband, son and myself all buy our shoes at Fleet Feet to get a customized fit for our feet.
Very helpful
The service was wonderful. I am really enjoying my shoes. They are perfect!
Very good customer service and availability. Phil spent plenty of time helping me with diagnosing my foot concerns and trying different options.
Perfect size and fit. Helpfulness of store personnel
Very personalized...felt like I got the perfect shoe for my needs!! Phil was very helpful & took the time with me. Made sure I got the right shoe!
I am very happy with my shoes and the service is great. I have already bought a friend to your Kingsport store to get her a pair of shoes. The only complaint my husband and I have is they are noisy.
Gretchen was very nice and extremely knowledgeable. Helped me find the best fitting shoe. Highly recommended!!
Knowledgeable staff, quality products,
The women were very knowledgeable, I told them What I wanted and it was brought out to me. Later we were talking and then we left. I must say the ladies were very knowledgeable about the items sold.
Great person at the counter
I was impressed with the salesperson and how she approached me and helped me find what I was looking for and even a pair of shoes I wasn’t looking for. She wasn’t pushy at all, but she was wearing the product and was talking about it and I tried a pair on and I LOVE THEM!! The Oofos shoe feels like walking on a pillow while getting a foot massage. I’ve bragged to my co-workers and friends who say they want to go get a pair for themselves.
Top line products and service!
Super friendly and helpful staff. I love my shoes, and it was a really great buying experience!
i love the one on one service and personal recommendation
Kingsport Fleet Feet has the best customer service and I trust them to always set me up with the best shoe and running equipment.
When
Our Fleet Feet store is much more than just a store. Phil and his staff are more concerned with providing the right equipment for each individual rather than trying to make the biggest sale. FF goes the extra mile to build relationships, not just customers. This store provided the guidance I needed to start running and continues to provide numerous activities in the community and constant encouragement and feedback. I know they have my best interests in mind when I visit the store and I’ll always shop at this store before anywhere else. Although Fleet Feet is a national franchise, our local stores are run as the ideal example of what a small business should be.
Great service and customer friendly attitude. Excellent selection of products.
Knowledgeable sales lady. Decent price, Military Discount, Good selection of shoes, clean store
Always treated well here. Employees take time to truly help with your needs. Quality products and quality service!!
Love the products offered - my husband got a gait analysis along with new running shoes and I upgraded to a new running watch. The staff was knowledgeable and nice
Kind and attentive staff who are knowledgeable about products!
Great staff and great selection!
I love my Brooks Addiction shoes. The staff at Fleet Feet is very nice and helpful..they take time to look up things for you and give you the right advice.
Good product & very friendly to my elderly Mother
Great selection and friendly staff.
Very knowledgeable and helpful, friendly Staff!