based on 1678 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent shoe for my feet. Medium arch type shoe perfect for my feet. Plantar fasciitis doesn’t bother me with these. Five stars!
Love Fleet Feet! Store was busy and Gretchen helped me with purchase. Jamie was also very friendly!
Great service and advice. I loved that my feet were measured.
Quality, comfortable shoes. Employee was very knowledgeable about what shoes would be the most comfortable for the way I walked.
The individual who helped me recommended two different shoes as well as insoles for my shoes. I was able to test out running in both shoes which really helped me make my decision. I will definitely be back when I need new ones!
The sales associate was very knowledgeable and helpful. Found my perfect shoe!
Luke did a GREAT job helping us (my family) determine the correct shoes & fit for our feet. The service was EXCELLENT! The shoes feel wonderful & I can't wait to run in them.
I appreciate the time the salesman took to evaluate my feet and explain what products I needed.
The girl that helped me was awesome! She said she was still in training but you definitely couldn’t tell. She really took her time trying to find me a shoe that was best fit for the activities I do!
Gretchen was over the top helpful
They are comfortable
The service at Fleet Feet is great. If your shoe doesn't work out, they'll swap it for you to make sure they are comfortable. If they don't have what you want, they can get it from another one of their stores or order it and you'll have it fast.
The workers are so helpful! It is a great place to shop! Love my new On Clouds.
Set helpful with trying on shoes.
Very friendly staff, amazing feet scanning equipment, I bought the first pair of shoes they had me try on!
The service was amazing! They helped me find the right shoe and the right size! The associate was very attentive!
The guy I worked with was very knowledgable and helpful. The prices are surprisingly competitive as well.
I love shopping locally at Fleet Feet and the store associates are always so helpful.
Excellent service and quality products.
The sales person took the time to find out what I needed..she brought out several types and encouraged me to try on one of each type. She answered my questions and then ordered a pair and the color I needed....excellent service.
My shoes are coming apart 5 months of use
Customer service is lacking. I often feel that since I'm not an elite runner, I get scant assistance. It's frustrating since I wear Hokas and Fleet Feet is the only place I can get them locally. I came in after aggravating my plantar fasciitis during a half marathon and asked the "knowledgeable" staff (the only employee in the store) who walked over to a rack of inserts and said, "I don't really know. A lot of people buy this one."
Phil and his staff (Kingsport, TN location) are very helpful.
Store had the shoes and kept for me until I could get there to buy them. Friendly, knowledgeable associates. The selection of Cloud shoes was great.
Absolutely love the oofoo’s sandal and shoes. Been having so much trouble out of my feet. oofoo’s sure has help me . No more pain.
Quality items that con be viewed and purchased locally
The other day I recieved top of the line customer service while picking up my two pair of new shoes.
I loved my salesperson. She spent a lot of time helping me with which shoes would work best and fitted me. She made the whole process enjoyable.
Sales person was alone in the shop, yet was able to wait on 3 people at a time and make them all feel important. She deserves a raise.
Outstanding service.