- Phone: 205.970.6620
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based on 3606 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
helpful service, engaging
I liked the customer service from the sales person and the technology available to help assess foot shape/support needs. I like that the salesperson took time to talk to me about how my foot and gait would respond to different aspects of shoe design and how that would meet my exercise habits.
I know what I want and you have it.
I like the attention to detail that Jay provided and how thorough the process was. I was well informed of what would be a best option for me in the future for looking for a certain type of shoe.
Knowledge and friendliness of workers
I met with someone who seemed very knowledgeable
I was not rushed and the associate answered my questions
Need more variety of wide sizes....only 3 to choose from in my size
Knowledgeable and friendly associates.
always a perfect fit!
I love that the sales people know me and are happy to help me choose shoes and let me branch out from a previous shoe
We appreciate the time and expertise that your employees spend in helping you find shoes that fit your feet. They are very knowledgeable and listen to what you are hoping to find in a pair of shoes. You don't feel rushed and we would rate the overall experience excellent. We also like that you carry a lot of quality products.
The team was not knowledgeable about sneakers suitable for a foot with plantar fasciitis. The sneakers recommended did not offer adequate support. I was told the insole will fix it but if I compare them with the ones I got from fleet feet in Montgomery then they don’t come close. The shop in Montgomery really knew which shoes to recommend for plantar fasciitis. I went to fleet feet because I was willing to pay the higher price for the staff’s expertise and sadly they did not deliver this time. Will not visit this Fleet Feet in Mountain Brook again.
very nice people who let you decide. I like the computer information feed bank for detail information of your shoe information to your physical foot information. VERY NICE, and excellent service...First name removed and Peggy
Very helpful and knowledgeable.
Very helpful and informative in getting me the right products
My sales associate was super helpful and nice
I like the time they take to get the shoes right
I appreciate being treated like I matter and that they want to put me in the right shoe not just any shoe. Grateful for a knowledgeable and patient staff!
Very informative as well as fitting the right shoe!
The knowledge of employees and the technology to get right shoe and fit
Always helpful and knowledgeable staff, even if you aren’t a marathon runner.
Quality
Good customer service!
I loved the knowable associate and her willing to take the time to make sure I got into the right shoe.
Megyn A. was amazing and reassuring. She took the time to listen, understand, be compassionate and assist me with the best product the store had to meet my needs. She was encouraging as I shared a personal goal and journey. I will seek her out for future assistance.
Megan made buying shoes a breeze.
Very friendly and knowledgeable!
The young lady that helped me was very knowledgeable about sizes and all the various shoes. I felt like she was more interested in helping me than selling me. And there was no pressure. I'll be back.
Mark Targe
Great service. Super impressed.
Only negative is the products I purchased are cheaper online, but guess that is to be expected .