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based on 3467 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Being measured to ensure proper fit
I was so impressed by the attentive and personalized service provided! I had been dealing with foot pain and could not find a shoe that worked for me. The sales person had me do the Fit ID and quickly found a few shoes for me to try on. Not only did he find the shoes, but he helped me put them on, made sure they were laced properly, checked the fit, and made suggestions for inserts and socks so that I had the exact fit and support needed. It was completely relaxed, and I did not feel pressured into buying anything. I worked in several shoe stores and a major sporting goods chain during college, and this was by far the best service I have ever experienced. I will never buy running/walking/training shoes anywhere else. Thank you, Whitney Knox McDaniel, LPC, CHC of Birmingham Counseling and Wellness Homewood, AL
Loved the service I received there!
They have the brands I’m looking for and the staff is always friendly, knowledgeable and helpful.
Staff is knowledgeable of all brands. Many brands to choose from!
The sales staff is super knowledgeable and not pushy at all.
Fit test. Large variety of shoes.
Local ownership and support of the run community.
Fitting of shoes. Best experience in Birmingham. Thanks Jay!
The staff at the Birmingham Store off of 280 was great. The lady was most helpful and the foot scanner technology was amazing. I don't usually pay full MSRP on anything but I didn't mind paying full price when the personal service is so great. I'm sure we got my daughter off to a great start in her cross country running endeavors by going to Fleet Feet first.
I had never been to Fleet Feet. The service was awesome, and they were knowledgeable about the product changes. They were out of a few of the styles of the brand I like, but that was by no fault of their own.
Friendly and knowledgeable staff.
Experts in shoe fitting and great events! Excellent customer service!
The young man who waited on my husband and me was so nice and helpful. He definitely know the merchandise and made good recommendations.l
knowledgeable staff
Scott was very helpful and patient. He was also very knowledgeable and answered all of my questions.
Great customer service
Quality service, clean store, product knowledge.
The selection
I love wearing Brooks tennis shoes!!!!!! I’m always fitted well and in the latest styles and colors. I’ve never had a problem with service or product. Fleet feet is the best!!!!! Thanks
I loved the Feet ID and the sales person was so knowledgeable and helpful. Beat experience ever buying shoes.
The two different stores I have been to have had some of the most helpful people that don’t want to sell you a product they want you happy.
Variety of shoes & knowledgeable staff
I appreciated the amount of effort that you put into making sure I had the right fit and the right shoe for the shape of my foot. Quite a different experience from other shoe stores.
Associate was very helpful & informative. The feet scan was pretty neat & informative as well.
Alex gave great service,friendly and patient
The young man was ver knowledgable and the process was spot on.
The new foot scanner was awesome. The guy who helped me seemed very knowledgable and courteous. I left with exactly what I needed.
Current, timely, and exactly what I needed
Very pleasant experience