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based on 3342 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Custom fit to your foot!
Customer service was exceptional.
I like the foot scan and the knowledge your sales staff have to fit you in a shoe that fits your foot
Expert advice for almost free. Recommend any time. Note that a best shoe for someone else can be the worst show for you. Didn’t realize the value of an expert advice until I stepped foot into Fleet Feet.
I want a knowledgeable sales person who will fit my feet with a shoe that will perform as needed at a reasonable price and Fleet Feet always delivers.
The sales associates were very helpful and engaging without being overbearing or pushy. They were very knowledgeable about the products and gave multiple options based on my needs and the information from the foot id. It was a very pleasant experience and I look forward to my next visit to the Birmingham store.
The lady that helped me was awesome. Super knowledgeable and friendly. Need more employees like her.
The staff was very knowledgeable and professional. I walked out with the perfect fit.
Loved the service I received!! I bought the Hoka Bondi and absolutely love them!! The inserts I bought separately and they are perfect for my high arch. Thank you for making my work life easier.
Staff is super friendly and very knowledgeable! I didn’t know what I needed and they listened and made recommendations based on my workout program. I will be back for sure!
Knowledge of the staff
The manager is welcoming and knowledgeable.
Knowledgeable, professional help!
You had what I needed.
Meghan was extremely knowledgeable and helpful!! She helped me get the shoes, socks and other things needed to help treat my plantar fasciitis.
Helpful and friendly service. Was able to get exactly what I needed.
Customized to my needs and variety
I love how the employees pull the shoe right for my foot!
Great assistance from staff....very helpful and patient
Very helpful in finding the right pair
Excellent service! Best products and new innovations.
Our sales associate, Tyler, was so wonderful, patient, and amazing. He helped us out so much. He took his time scanning both mine and my husband's feet and explaining what all it meant. He was patient with helping me find the perfect shoe in the colors that I wanted.
Jay was so fantastic!! He was very busy but made each person feel like they were the only ones in the store!! I will be back for my next pair!!
Service is very good
Personal service
Great service! Found the perfect fit for my running gear
The guy who helped me was VERY knowledgable and very patient with me. I did not feel rushed or pushed into anything and I really appreciated that!
The custom fit process seemed very thorough. I got my previous pair of shoes at Track Shack and had them custom fit me. Their version of custom fitting was limited watching me walk back and forth about five steps and making a decision.
The 3D foot scan you used made me feel a lot more confident in your suggestions. It may be a bunch of hogwash and gimmicky, but it certainly was convincing!
Great service!!