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based on 5473 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Sweet girl who helped me find the right shoes.
I like the personalized foot assessment.
Everyone stared at me the whole time like I’m a monster. I even felt like they were actually laughing at me? Made me feel very uncomfortable!! All I wanted to do was buy some shoes that would fit me right & I felt like they wanted me to leave the whole time? I hope the shoes I bought will be sufficient because I spent a good bit of money for me on the shoes? But not sure if I will ever go back?
Knowledgeable, helpful and encouraging staff. Good selection.
Great experience and the staff was very helpful is getting the right shoe for my half marathon training
Great selection, patient, knowledgeable salespeople.
Outstanding customer service!!
Great service and attention
Very friendly staff and extremely knowledgeable! Love that they measure your foot and have recommendations available. Wouldnt go anywhere else!
I love the foot analysis and having access to that analysis at home. The shoes I bought based on the recommendation of that machine are amazing! I’ll be coming back here next time! I know I’ll get exactly what I need and not end up spending a fortune on 3 different pairs of shoes trying to find a fit that I got on my one visit to Fleet Feet. Thank you!!
Great customized service!
The sales force is very knowledgeable , courteous, and patient. My wife and I took up a lot of Jay & Meagan's time and they were great. I never felt hurried. I felt they were trying to take care of our needs. Thanks to both of them.
Danny & Patti
Prices are a bit steep. Sales associate was vey knowledgeable and friendly. Shoes fit great as do inserts. Socks are fantastic.
Easy, fast, helpful.
Informed employees and product selection.
Great service and knowledgeable and helpful salesperson. Alex was great.
Service is always impeccable!
Customer service was great and efficient
Very good quality and friendly customer service!
I felt the young lady who helped me was very knowledgeable and friendly.
Great customer service and LOVE the 60-day moneyback "trial" for each pair of shoes, which helped me make my decision!
Great products and service
Love the return policy
The service was very personalized to my sons needs. The young lady who helped was very knowledgeable and the foot "scan" helped us get the best fit possible.
Overall great experience
Have really liked the Hoka's and service is friendly.
Great experience. Would have liked a bit more choices in shoe selection, both colors and models within brand lines.
Fantastic customer service, Fit ID scanner, and inventory to match the needs of almost any runner!
We like the special attention we receive in the store along with the quality products that are available.
all of it