- Phone: 205.970.6620
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based on 6727 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service and 2 months return policy
Awesome
Thx
Patience from the lady who helped my son. She was still working with him after 4pm. We thought the store did not close on a Sunday until 5pm. When we realized it, I was very apologetic. She said it was ok. For her understanding, it was worth it when the bill was $500 and change.
The friendly and knowledgeable staff.
The products aren’t too different from other small running shoe stores in town (Trak Shak), but the service is 1000% better. I get a 10% discount at Trak Shak because of the running club I’m in, but it’s not worth being treated like I don’t know anything about running or the kind of running shoes I need.
I liked the fittings process and staff. The shoes were just a bonus. I took my wife to get herself a pair.
Very helpful staff!
I’m on my feet most of each work day. The Hoka shoes are wonderful.
The young man that waited on me was patient and kind and continued looking until he found the right pair for me. I ended up with Brooks and I really am happy with them.
Great customer service! Friendly
Knowledgeable staff with a good selection of products
Jay was knowledgeable and pleasant.
Customer service and return policy. I have wide feet so it's eases my mind to be able to order several pairs online and return in store what doesn't work.
Attentiveness of staff, selection, and knowledge
Very knowledgeable staff and I thought the program that reads your foot was really insightful.
The associate was very knowledgeable and helpful. The products were exactly what I was looking for. I would have liked to do a bra fitting, too, but it didn't seem like the store had the staff for that when I was there.
The sales person, Brad, was awesome! I have some complex foot issues & did not want an inexperienced sales person regarding product knowledge. Brad was well versed & explained what each shoe type could do to help my issues. I bought a pair of shoes that I feel very confident will serve me well!
The sales staff provided high quality advice and assistance.
I have bought from Fleet Feet for running, and court shoes because the employees are able to analyze my needs and find the best fit. The shoes are always top quality.
Matt was fabulous at helping me!
Great service!
Great selection, customer service, and fast shipping!
The employees were very helpful in assisting me with fixing my in soles and knew exactly what I was looking for and needed! Great experience at this location!
The foot scans and fitting process was great and the sales associate who assisted us was awesome! It was great to have this help in trying to pick out a proper-fitting running shoe with good stability for our son who is rehabbing an ACL reconstruction and is just beginning to run again. We will be back!
Very knowledgeable about the different brands. Was able to help me find the perfect pair of shoes.
Fleet Feet’s employees were courteous, attentive, and knowledgeable. They were not pushy. In fact they advised my son to buy a cheaper pair of shoes because they were better for what he needed. Definitely happy to shop there again and I highly recommend them.
Great product and awesome customer service.
It was great
Still trying shoes and aware I wish he’d gone over any return policy you may have in case they aren’t right.
Brad was awesome. Found me the perfect fit!
You have in stock and I did not have to order
Very knowledgeable staff and lots of stock to choose from. I walk away knowing I have a great pair of shoes that fits just right!