based on 5827 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very good service from your associates and large selection of shoes.
My doctor recommended Fleet Feet to help with my lower back problems. As soon as I entered the store, I was warmly greeted by Crystal, who quickly asked questions about my reason for coming to your store. She analyzed my feet and brought out several pairs of shoes for me to try on. After a few hit and misses, I landed on a pair. Check out was easy and fast. Crystal's professionalism and personality sold me Fleet Feet. She did a great job.
Great services!
I was impressed by how Fleet Feet are able to analyze feet and find problems that you yourself may not know about, and then accurately recommend shoes that correct the issue. I also like the generous return policy, it gives you confidence that at the very least if the shoe doesn't work out you haven't spent a lot of money for no reason.
Very knowledgeable and patient
Love the shoes!!!
Friendly staff
Good shoes!
I had an issue with a pair of sneakers and they were very accommodating. I was able to exchange them without a hassle. I had the sneakers for over 60 days.
The staff is patient and knowledgeable.
I love that the team member spends focused time on me and me alone and my needs and suggests the perfect shoe to meet them.
People at Fleet feet take take to listen to what your needs are. They ensure you get a good fit and quality apparel.
More info online before I drive across town to get fitted.
Well informed and not pushy!
Great customer service!
Listened to me and got us out the door in very little time
Love my new Hokas!!!
Great experience getting fitted for shoes (first timer). Knowledgeable and helpful staff.
Helpful and knowledgeable staff and variety of walking/running shoes.
One-on-one, personalized service.
Customer service was excellent. Great product selection.
Nice friendly helpful people!!!
Kenneth was s wealth of information! So helpful in recommending shoes & inserts, as well as energy chews/gels for my upcoming half marathon.
I really appreciate the knowledgeable attentive helpful folks fitting me with shoes that meet my needs.
Great service, good quality 👌
Prime (salesman) knew his product and gave great service. Help with section of shoe without being pushy. His help let me buy the correct shoe for my problem.
Associate was able to identify the shoes that best support my feet. Higher quality shoes than found in most local shoe stores.
Your service is excellent
You guys are always great at listening to my needs, evaluating my feet/ stride/ duties and helping me find the right shoe in the right size and the right look, even if your store doesn't currently have the model. Always really great at helping me get the shoe I need.
Your feet are measured scientifically and your step and gate are observed before your shoes are tried. You are also introduced to the most comfortable socks before trying on the recommended shoes. No high pressure, just excellent service.
The 3D foot measurement and the great service I got from the people in the store
They were helpful in finding the correct shoe size for me. I love my new shoes and how much more comfortable they feel
I never feel rushed and you always listen to me. I love that you always have women's 10 1/2 shoes, no matter which one I want to try on. It is impossible to find that size in the other stores.
All of the sales experience went well