based on 6432 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My experience was great - and my shoes are so comfy! Thank you!
Customer service with fitting, resolutions of concerns. Great products
Responsive and willing to find what you need! I also appreciate the loyalty points!
Excellent service. Took a great deal of time checking my feet and finding the best shoe.
Emory was so kind and helped me pick out the perfect pair of shoes!
Our guy was super friendly and informative
I like the fact that the sales associate took time with me and presented several options for me to try.
Incredible customer service.
The customer appreciation!
April is simply the best! She's patient, knowledgeable, and personable! Give her a raise!
service an product knowledge
The service was amazing! The young lady that helped my friend and I when we were coming in to just ask 2 questions was awesome and very good at her job. Hopefully she will be there when I come back to get another two pairs of the shoes I got before they are discontinued! If they could call me to tell me if that is possible would be great.
I like how my feet feel when I leave and the prices are the same as online but the service is way better.
April at the Irmo SC store is a pro. I walked out with a great new pair of shoes and, more importantly, knowledge of how to continue improving my workouts.
Knowledgeable staff. Functional products
I appreciated that you have a dedicated person to spend time with me while I was figuring out the best running show to start training with. I have no knowledge in running and it was nice to have a knowledgeable person to help guide me through the process.
Emery, our salesperson, was very attentive and knowledgeable. He was very friendly and seemed to truly care about getting me into the right shoe for my needs.
It was a very good experience and he 2as helpful
Knowledgeable staff.
Knowledge people
Darcy was very thorough and helpful.
Custom fitting, knowledgeable staff
Measuring feet and walk
Great customer service! Colin was awesome
Incredible service! Learned so much about my feet. And I am loving my shoes! Thank you!
Customer service. Take time with the client. My rep, Prime, was awesome.
I liked the quality of the products sold to me, but I especially liked the attention and time taken by the staff in helping to find the right running shoes for me. I do think my only suggestion would be to ask customers if they would like assistance in trying on shoes or not, if not just let them wander and inquire. The only reason I say this is simply because I took my mother here for a pair of good workout shoes and she literally walked out as I was being assisted with my shoes. The reason is she doesn’t like all the attention, I personally don’t mind, however she is a bit different in that she want to find her own shoe without feeling like she is being watched or followed. Luckily, I purchased my shoes took her to lunch and convinced her to come back and walked her around and let the employees know (who had already helped me) that she wanted to look on her own. To that end my only suggestion is to make sure to ask the question “do you want help finding the right shoe” and go from there. The experience on my end was wonderful, I like being able to talk and work with people, but not all people are as outgoing as I am and would like their space when shopping.
Quick and efficient service.
Personalized fitting
The person who helped us was so nice and she really put us at ease on how shoes are fitted to each individual. My husband was unsure about getting shoes but was so impressed when he was done and now has a great pair of shoes that are so comfortable.