based on 8538 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service and friendly sales associate.
The sales associate was very helpful and knowledgable regarding running shoes and helped me find a shoes that met my needs.
Service was out standing.
Katie was knowledgeable and friendly in helping my son get fitted for insoles to help his Plantar fasciitis.
The sales associates do a tremendous job assuring a perfect match between the client’s feet and the perfect shoe for them😊
Customer Service is excellent and knowledgable. All my questions about alternative options for the running shoe I have used for years but is no longer available were answered with expertise. I was provided with a range of shoes that might meet my needs and pace feel. I never felt pressured nor rushed. I highly recommend fleet feet to any runners in Raleigh Durham area.
Sales person lied to me in order to make a sale. Limited stock and colors. Sited national back order as cause for limited availability and had such a remarkable brain that she was aware of all surrounding fleet feet inventories that she didn’t even need to make a single call or look at a computer.
Just everything. From start to finish, GREAT customer service. Was fitted to a shoe 10 years ago and two years later went in and a different person at a different store fitted me to the same shoe! Great company!
Very helpful young lady helped us
You had Kokas and you had my size
Loved the personal attention, the 3D scan, and the friendly conversation through the process. Felt like I got a great fit.
service was good. Sales person was very knowledgeable. Only suggestion would be to display shoe prices.
You staff is very knowledgeable and helpful. You carry the products I like.
I love the extra time and the personal touch spent with my children to ensure they get the right shoe & fit, and without feeling rushed.
Local businesses
The employees are fantastic and thoughtful
I really appreciated the knowledge Katie brought to my purchase. She understood my injuries as well as the product.
Unfortunately we didn't have the size needed to complete the purchase.
The staff at Fleet Feet are amazing. I get great customer service and my feet are always happy when I leave. I’ve recommended the store to anyone who mentions they need shoes!
The young girl that helped me was extremely helpful and took as much time as I needed . She gave me three choices to choose from and was well aware of features of each product and how each would support my foot. She was awesome, this was my first visit and definitely not my last
PK
Doctor Recommended! Years ago my orthopedic doctor recommended certain brands that you carry (as well as other stores) You were very conveniently located at the time, now you are 45 minutes away from where I live, but you are my go to for shoes - I trust you. Your staff is extremely knowledgeable and will easily say so and bring another staff member in when my questions require a staff member with greater expertise. That is so rare!
Knowledgeable sales people and quality products.
They got me fitted with a comfortable shoe
Helpful staff and great products
Excellent customer service!
Shoes are so comfortable and the staff very knowledgeable.
Excellent service and personal assistance.
The staff at Raleigh Ridgewood is always very friendly and helpful! They take the time to help you find the right shoes for your needs. Will return for my next pair!
Personalized service and exert recommendations. Our associate worked with me and both my middle school aged children to find the right shoes for our unique needs
Outstanding and attentive service sets them apart
Excellent service! Jen asked the right questions and focused on ensuring the shoes my husband and I tried on fit correctly and that we tried various options for support and cushioning.
The sales person was very friendly and knowledgeable and the shoe that I bought.