based on 13189 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Jacob was extremely helpful and nice. I would recommend anyone coming to your store-it's not intimidating for non-runners. Thank you!!
Tom helped me, and he was both very knowledgeable and very personable. Most helpful sales person I've worked with at Fleet Feet.
Very friendly, knowledgeable, and helpful staff. 10/10
The attention to detail and customer service was excellent.
Excellent service. Friendly staff.
Ashleigh ( I think) was great. Great customer service.
Oh I like the way they work with me and my son to fit us with the right running shoes for our needs.
The customer service and expertise, the 60 day return policy. Brian was great!
Friendly, knowledgeable, helpful
Excellent customer service! The guy who helped me (sorry I don’t remember his name) was very knowledgeable. He was busy but took the time to get me the best shoes for my needs. This was my first time in the store, will definitely go back!
Axel was amazing help this store has exactly what you need for a good performance
My family and I have purchased several pairs of shoes from Fleet Feet over the last 7 1/2 years and have always been happy with the comfort and the wear. The customer service is absolutely amazing including friendliness, engagement, knowledge of product, and desire to please.
Individual service
Associate was very pleasant to work with.
Helpful, knowledgable staff and quality products.
I really liked the foot sizing and expert service ...Based on foot analysis, I got a shoe that is just perfect. First name removed
I knew what I wanted and they were very helpful in getting it
George did a great job with my daughter.
i LOVE the full evaluation of the feet! I feel like my children get the very best fit without wasting time.
Personalized fitting service for shoes. Trained staff to assist with this. Staff is very knowledgeable about all the shoes.
VERY patient staff.
I have gone to the same store for years and see the majority of the staff have been there also.
The staff is not judgemental if you are not a marathon runner and just a walker.
Your staff and offerings are all first class and second to none in the industry. We are appreciative and thrilled with personal service given to us and especially to our elven year old daughter who is a runner and very very particular and intentional about which running shoes work for her. Your staff helped her go through a host of shoes in route to finding the ones that were "just right"!
I did have a slight disappointment when trying to return a pair of OOFOS flip flops for another pair due to the fact that one of the straps had broken after about 9 months of use. We were told that we would have to contact the OOFOS people directly. I truly thought the Fleet Feet folks would gladly exchange them and deal with OOFOS directly.
However, we've had many purchases and the OOFOS were the only problem we've ever experienced with one of the products and we've never had anything less than stellar service and advice from the entire team.
The store was very clean and organized, with several different options. The technology applied on the process of choosing the perfect running shoes is amazing too, but what I liked the most was definitely the person that helped me in the process. Ashleigh was extremely helpful, very professional, knowledgeable and nice to talk to, she made my buying experience perfect.
The employees are always knowledgable about all of the products, and they take a real interest in each customer’s needs and preferences.
Personal attention, knowledgeable staff, great products, specialty gear, local community
Excellent customer service and good advice
The associates were all cheerful, patient and very helpful. They helped me find just what I needed and made sure I was satisfied.
I have loved FleetFeet for the attentive service and excellent representatives who are always so helpful, and I enjoy the amazing products and variety of options offered in-store!
FleetFeet has made it easy to shop for all my running gear, and the staff is knowledgeable and easy to work with each time I visit. Thank you!
The courtesy of the staff
The way they helped pick out shoes
The choices
Knowledgeable, customer need oriented staff. Thank you for your attention to my footwear needs.