based on 8785 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Provided very helpful information about my feet that I was completely unaware of
Staff are wonderful.
Very nice customer service!!!
Despite having to wait a long time this past trip, the staff was very attentive. They are always helpful and encouraging whenever I'm there. I would like the Hokas to be cheaper, but I would guess that's not on you guys. :)
Very patient and knowledgeable staff.
Very informed staff
High quality and super friendly
Very knowledgeable, warm and considerate staff who made me feel welcome and respected. After walking 3678 miles in a Run the Edge Challenge last year my old shoes were ready to retire and your associate helped me to find the perfect replacement. When I took them out for a walk yesterday it felt as though I was walking in the clouds!!!I simply love the feel and the support they give my body. I will definitely be back for your continued support,!!!
Your staff know what they’re talking about. It was busy the day I went to your store and as I waited to be helped, I overheard employee after employee helping their customer with different situations
Personal service, patient and knowledgeable staff.
Staff takes great care to help each customer be properly fitted and find their desired footwear.
I like the fact that feet are scanned, the salesperson watches their clients walk with and without shoes.
Nice customer service, was helped quickly after entering the store - wasn't pressed to buy more than I came in for
Nice staff good supply
The person who helped me was super helpful and made sure I found a good show option and got me into some insoles that have made a huge difference.
Individual care, good choice of products. The associates always take great care to assist in fitting shoes correctly and making sure the shoe fits and meets the needs of the customer.
The employees always take the time to really try to get you into shoes that will work for your needs the first time around and are helpful in deciphering just why you need in shoes when you can’t find the right words.
The time the salesperson took to help me find the right running shoes, as a newbie to running this was a very important step to get right.
We had a wonderful experience at the Fleet Feet off of Wade Ave in Raleigh. Using the scan of our feet the associate was able to point us to the right shoe for our feet, as well as, help our 11 year old son with an insert. We didn't know that he needed one but the scan showed that he needed some arch support as to not allow his foot to go inward when he walked.
The sales person was not friendly. She just assumed I would want a different shoe because the one I had been wearing was not in stock in my size at the store. Not the helpful service I am used to at this store.
Very Knowledgable staff!
Great customer service. Answered questions and took time to help me find the right fit.
Fantastic knowledgeable salespeople. Great product!!
great operation.
Very thorough and scientific approach to determine the proper running shoes!
I love the personalized service!
Awesome service from knowledgeable and friendly staff.
the friendly sales staff
Friendly, knowledgeable, and attentive staff. Thank you.
The personal attention and time taken to make sure I got what I needed.