based on 12821 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff were helpful and attentive. COVID precautions were followed as recommended.
Amazing experience!
Jurdan took time at the end of the day and after closing to help me select a pair of shoes that would work for me. Fleet Feet is the kind of store that I would send people to that actually cared about what they ran in.
I am always impressed by how friendly and knowledgeable your team is. They talk to you about what you are needing a shoe for to ensure you are in the right one and know all the different nuances of each brand. It’s refreshing and comforting and I always know that when I leave, I’m in the best shoe for me.
Great salesman
I like that your salesforce take the time to explain the process of measuring and ensuring that I’m getting the proper product for what I
I love that they are customized to each individual. I immediately felt a difference in the way my feet and knees felt upon getting recommended a shoe that fit my feet.
I thought the service was tremendous. My salesperson was friendly, professional and knowledgable. I was blown away.
I like the individualized attention one gets when getting fitted for shoes at fleet feet. This weekend I took one of my sons to get fitted, and it went superbly. Thanks!
The time that the associates take and the available of various products to fit needs of the customers.
The associate brought my wife every shoe in her size in the brand she was looking at. It sounds simple, but it made for a very personalized and easy shopping experience for her to easily pick the ideal shoe.
The customer service and expertise. Brian was AMAZING!
The one on one help from the minute I walked in and the technology of getting me in the Right kind of tennis shoes.
Getting fitted for the right shoe was great. Friendly people and great shoes...
The individual attention combined with the measurements associated with fitting the product was outstanding.
The patience abounds!!! I tried on so many different shoes. I had walked in to replace one pair but with guidance and measuring I was shown others shoes that may work as well or better.
Wonderful experience and I will only go back there for athletic shoes.
My salesperson was too notch. He took his time and was very knowledgeable. I came in to buy one pair of shoes and wound up buying two!
Knowledgeable staff. Good selection
Knowledge & recommendation of the staff, selection of products...
Great Customer service
I love they keep my favorite shoe brand and size on file in my account so all i have to do is call and order replacements each year!
My son was recently diagnosed with Type 1 Diabetes. He is eleven years old and at a very hard point in his life, learning to deal with new health aspects of his life. He is a kid, a 5th grader, with very wide, very flat feet with collapsed arches. He wears orthotics and needs the specialty shoes that are offered by Fleet Feet. The staff at the Wade Avenue store in Raleigh, NC, graciously sat with us and talked about what would work best for him and went out of their way to pick shoes that appealed to him. We are grateful for the service that your store provides. We will definitely be returning as his feet grow!
Amazing service! Very happy with the service I received. Staff was knowledgeable and helpful.
The staff was EXTREMELY helpful and knowledgeable. I was litterally brought out 8 pairs of shoes to make sure I found something to fit my feet needs and felt/looked good! Actually ended up ordering another color of a shoe that was recommended. Thanks!
We really liked the young woman who helped us. There was no pressure, she just gave us the information we needed to make a decision.
Very personalized and attentive. Didn’t feel rushed and felt that the associate really cared about finding me the right shoes.
Great customer service!
I like being able to come in and try on all the shoes I like. It's also super helpful being able to test shoes out with a jog down the sidewalk! Staff is super friendly and patient too, keeps me coming back for new shoes every time I need some. I have been getting running shoes from here for just about 8-years or so now.
The sales associate George was really great with my 11 year old daughter buying her first pair of cross country shoes. Very happy with the service and my daughter loves her new running shoes.
The staff are professional and polite; the store is well organized and pleasant - with a good selection of shoes.