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based on 2916 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone knows their stuff. They are very helpful and nice. I buy all my shoes there.
Personable
The staff is knowledgeable on every product. The staff can give you recommndstions on any product. They greatly help in knowing which is the best running shoe. It's so great to be able to be personable to every customer that walks in the door. I like it because it's not a huge dept. Store and you don't know where to look or what you need to look for.
Training groups are awesome! I would like to see a trail training group for a half or full marathon.
Customer Service was exceptional. I really enjoy wearing my new shoes. I hope to be in a position to purchase another pair soon. However, I am on a limited income so it may be a month or two before I can purchase another pair.
Durability
Great customer service as always. They asked the questions that they need to know to get the right shoes for me. Also was very patient with my daughter to get her the best running shoe for her.
Great service and products!
I always enjoy my shopping trips to Fleet Feet. I usually buy running shoes and socks and the staff is very knowledgeable and up to date on the latest product out. If I am not satisfied I can always make a return without any hassle.
The time the associates take to find the best shoe for the customer
Staff very knowledgeable about products. Take their time in making sure you get the right shoes for your feet and activities.
The shoes feel great on
The service was great. I like the fact that the lady that helped me was not pushy. She was nice and took her time. I would definitely be back.
Individual service and time
Very helpful and thorough to makes sure you get the right shoes.
You have top quality products and a well trained staff that takes their time to make sure you have the best fit possible.
The personalized attention I received.
Excellent consultation. The sales person appeared to be very knowledgeable about shoes for runners and walkers. Answered my many questions with a smile. I will definitely go back. I was / am pleased with the service. Thanks.
The awsome help selecting the right gear, and purchasing.
Employees very helpful in giving you a great fit and making sure you are satisfied. I like the Brooks Ghost shoes. Good fit for me with my orthotics
From the minute I walked into the store until I left I felt very cared for and that the sales gal was there to please me and give me the best shoe that I needed!!
I had purchased a pair about 2-3 years ago and they knew the salesman who had waited on me and shared with me his progress in medical school which I was glad to hear about!!
The gal who waited on me kept trying shoes until we found the perfect pair. The shoes I purchased are for exercise classes and walking which I do every day! So I was ready for a new pair of shoes!! Have had them on most of the day today and they are VERY comfortable! Thanks so much for your special help and super help and friendliness!!
Sharon McKee
Shoes hold up & give me support.
For the price, which is borderline outrageous, I thought your store would have much more inventory and more color options. Customer service was fine. I've never paid this much for a shoe of any kind and I'm not likely to again.
Very professional and helpful. Will definitely come back for another pair
Service is very personable and the quality of your product is great!
Excellent
Think you do a great job
Employees take time with you and don’t try to rush a decision.
The staff is very friendly and knowledgeable and never seem rushed when helping me.