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based on 6280 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Told me the shoes I wanted were not available so ordered another brand. Then noticed a sale table with the exact shoes I wanted, $35 dollars less. Pitiful!!
employees are very nice and helpful
The service was great and that along with the product is geared for me personally. I just got my shoes so I haven’t really had time to wear them but hope I’ll be totally satisfied!
Very high quality products. Personal there are very helpful.
Great shoes n very professional staff
I have been to Fleet Feet several times to buy shoes. The associate helping me did not project that she enjoyed her job or even wanted to be there. She pulled 5 different shoes for me to try on. Normally the associate puts the shoes on me ands tests the fit. I had to put my own shoes on and she didn't even look at them on me. I come to Fleet Feet for someone to help me pick the best shoes for me. I could have gotten the same service from any other shoes store. I have not worn the shoes and will probably take them back because I am not sure they are the right ones for me.
Great service
Good service, willing to go the extra mile to help find a shoe that is just right for your feet.
You carry quality sneakers and your staff is very knowledgeable and friendly!
Selection to try on different pairs of shoes
Quality running gear. Very informative and attentive sales staff.
Fleet Feet provides great customer service, is knowledgeable about the products they sell, and provides a 60 day return policy for running shoes.
Both are great!
Personal service. Knowledgeable staff. Location.
I like being fit with running shoes for my particular feet and issues. And you staff are friendly.
They were very helpful, and they didn't rush me.
The salesperson dialed in a pair of shoes I needed for 12 hour shifts on concrete floors. Tried 3 pairs and choose the Banner Glycerine 20 with Curex insoles in size 12.5. Pricey but worth the cost if they allow me to return to work after back surgery.
Takes all the guesswork out of finding the perfect shoes for my feet.
Staff are available to help and they are super fast.
All the associates are knowledgeable and courteous!
Nate has helped me tremendously
Laura, our sales person, was FANTASTIC!! She was so patient with us and had so many recommendations. An asset to your store, for sure!!
I loved how my decision making process was driven by data and personalized service. Enjoyed getting a real scan of my feet, and combined with the wisdom of the employee, I got a great set of shoes and inserts. Don’t think I’ve ever been so comfortable and happy about a shoe purchase before.
Excellent customer service!
I liked the knowledge of the salesman. Eric is a runner and clearly knew the sport and product. I also liked that he took the time with us. We felt that we walked out with exactly what we needed and that we had a custom visit and product.
Everyone at Fleet Feet is so helpful and very kind. Very knowledgeable in finding the best shoes!
the people actually listen and want what is best for you
One on one service and knowledge of sales staff
Associate well versed in product and very helpful
Great quality products & information on what your feet really need to stay active without the aches and pains!! I wish I had known about them 20 years ago! So thankful for their help.
The salesman who helped me worked very hard to find the right pair of shoes - and he succeeded!