What our customers think of us!

nice customer service, actual physical store where you can try on shoes

We had to return an online order and the employees were very accommodating and helpful!

My boyfriend and I went for a fitting for shoes. My experience was good but I was upset how he was treated. I was asked to stand on a pad and walk on a pad. While I was being helped I asked for another associate to help him and the guy said the lady that was helping me could help my boyfriend. I asked the associate that was helping me could my boyfriend be fitted and she said sure and asked the same guy that I asked for help and he didn’t do the same thing as far as seeing what problems he had with his feet. I bought shoes but I should’ve due to how my boyfriend was treated.

New assessment technology. Friendly and knowledgeable staff that provides several options to try for my specific needs.

The one on one experience

The foot scan/analysis is very helpful in choosing the correct shoes for my needs. And the staff is excellent at putting that knowledge to use. Fleet Feet has a wide variety of shoes and the staff can speak with authority on all brands and models. It’s a great store for personal attention!

Excellent customer service and after one week of my new shoes there is so much improvement with the pain in my feet. There were multiple customers in the store that day, and the associate took care of me without rushing me.

Helpful associate to assist with fitting

Your staff are professional and informed

I really like my new NIKEs. The salesman was very personable and knowledgeable.

Very helpful, knowledgeable staff!

Friendly
Explained in terms I could understand

Lower prices.

Up to date on all products. Prompt and courteous service! Very knowledgeable!

Great service

The sales staff was very friendly and thorough. The shoes have been wonderful!

Was very impressed with the knowledge of the person who helped fit me. She explained everything and I got a pair of orthotics also. I haven’t had a pair of shoes fit this well in years. First time at Fleet Feet. Definitely not the last!

The workers were so patient and helpful and listened to what I needed each time I visited! I’ve now purchased shoe inserts and running shoes, and I’m sure I’ll be back for other resources too. So grateful for their help!!

will work with you until you get the correct fit for your feet if they don't have what you want , they will order it for you. You can't find the shoes they sell in other stores

I enjoyed the personalized service and attention to detail I received from the employee. He was very friendly and extremely knowledgeable.

I loved my experience! The customer service was over the top great. I will be recommending family and friends to Fleet Feet of Hickory North Carolina.

Very knowledgeable staff! Great all around service!

Nice shoes but need more choices.. employees are friendly

I truly do not know if I gave a 5 because I was disappointed or if I was truly just blown away from my first visit. I recommended fleet feet to everyone that I saw (I’m a bartender and a teacher) and told them of the amazing experience and how much better my knees feel after getting sized. The associate who helped me the first time should honestly be a trainer for how other associates should act. The last visit felt rushed and I felt that I could go to Academy and get the same experience. Ive enjoyed the shoes so far but I’m really hoping my next visit closely mirrors my first.

He didn't take the time to ensure that any of the shoes I tried on fit correctly. Anybody can had me three different shoes and ask me to try them on. Your shoes are not cheap, customers want customer service. I had much better service at the Mount Pleasant, SC store. Will not be going back to the Hickory, NC store.

Staff is very knowledgeable and very willing to help you.

Knowledgeable staff
Clean, uncluttered store
Quality shoes

Good products.

My shoes feel like they were made for my feet. Love!!!

Great service, superior products, knowledgeable employees. I'd be stupid to go anywhere else. As a Coach, I also emplore my athletes to go there also.