- Phone: 253.862.8890
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4420 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service last night at your Bonney Lake store was great! Sorry forgot her name :(
Long hair in a ponytail. So helpful, knowledgeable and caring. Thank you!
My sales Person was so knowledgeable and friendly
Google products, friendly service.
I like the personal and detailed assessment.
Great selection of shoes and excellent customer service.
Lower the prices a bit.
Being able to try on shoes before purchasing is an amazing benefit!
Good friendly service
Variety, individual service and quality of products.
The staff is knowledgeable and kind and helpful. The products are top of the line. Good variety to choose from. The only place to shop for your athletic gear.
My boyfriend and I were able to get measured for shoes and for insoles. My boyfriend’s feet feel so much better. He was not aware his feet grew and so his feet were hurting him because he was buying shoes that were too small.
Customer service was too notch. I wish there were more options but I get it. That’s what the website is for.
It's extremely personalized. The associates typically take the time to explain and give the best possible feedback for whatever the customer is looking for. It's even better is the associate is athletic themselves and can relate to the goals of the customer.
Not so much disappointed me as shoes did not feel right. I will be returning these for a refund. Too big, no matter what your techie metrics showed. I thought the customer service was fine. I however, don't have many friends who run.
Personal service. Clerks are interested in my needs and try to meet them.
Good selection and friendly service!
Friendly and helpful staff. My last visit to the store was great, thanks.
I like the custom fit of the shoes because I need the specific shoe for my feet or my knees will hurt.
Lower prices, even a little.
I like the personal service that your employees take with customers. They ask the right questions, bring different options they think the client may like.
Only had them 1 day ,need some time to tell. The young lady that helped me was very nice and knowledgeable. Made it a good experiance
High end footwear here, which is rare to find. Great service. I needed special requests and the three employees I talked over a couple days were the kindest, they were so helpful and kind. So glad I found your store!
When I came in a nice young man helped me out, you were extremely busy but he made sure to check in on me throughout trying on multiple pairs of shoes. I was looking at some other products and Lauren came over and I explained what I was trying to accomplish. She asked if I had time to do a 3D foot scan, I did. It was informative. I felt like all of my questions were addressed and I got lots of helpful recommendations. I ultimately bought what I came in to buy originally but all of the information was valuable. I wasn’t pressured to buy anything or rushed. Great customer service and knowledgeable employees. I’d highly recommend Fleet Feet!
Superior customer service and product knowledge among staff! Quality products, great selection of running clothing and gear in addition to excellent shoes! Favorite store to shop for anyone physically active whether a runner or not. Love Fleet Feet stores in Spokane!
Ethan from Bonney lake was friendly and professional!
Personalized attention. Knowledgeable staff. Staff doesn’t upsell anything. Easy buying experience!
So helpful and keep such good records of my past purchases.
Love this store and the staff
Attentive
Good questions
Even better observations
Great choice of best shoe for Down syndrome daughter with little actual feedback
Thanks
Great service! Appreciate you guys!