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based on 3861 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My first pair of shoes are a dream for my foot pain! So, I went back to buy a second pair, same size, but a little different. Wore them around my house and they were not comfortable. Returned to the store ,and they ordered me another pair from another store. They arrived the NEXT DAY, and I’m once again, pain free and out walking!
Service and knowledge
Great personal one on one customer service. They really listen to what you are looking for to find the best fit for you...without being too pushy.
They were very helpful and took a lot of time helping me find the right shoes. I appreciate that!
Claire is so kind and thoughtful with her service—she’s amazing!
Friendly, knowledgeable service; had many shoes in stock for me to try!
The staff was very friendly and professional. They explained to me everything that they were doing and then reviewed the findings with me on the iPad. It was a very good experience.
I like the 3d image of my foot, along with the mat I had to walk on so I can get personalized recommendations for footwear.
So friendly and knowledgeable!!!
Very limited selection. No New Balance running shoe in my size. Limited accommodation for haglunds bump. Great service but limited selection means very little choice in fit and style.
Courteous and knowledgeable staff.
Good shoes to fit our needs
Friendly and knowledgeable. !!
Very fast and efficient.I was in and out very quickly as I was hoping for.
Got some great shoes and socks and very happy!
Customer service was amazing! Super helpful
Quality shoes, measurement tool that checks the pronation of feet and great customer service
I loved the individual attention I was provided when looking for new shoes. I felt like the salesperson was very knowledge and made me feel confident as I made choices about what was important to me in a shoe.
All was good. Enjoyable experience. Thank you.
Your knowledge and techniques helping me to pick the right shoe
The sales person was very knowledgeable and courteous.
Everyone has always been so knowledgeable and helpful. Orders have also come in quickly.
Nice selection and in my size! Customer service was great!
I like the concept of using the technology available to better understand the individual shape of each foot so as to properly fit the shoe to the foot. Thank you for your help. I am enjoying my shoes and if I need help with my next pair I know exactly where to find you !
Staff was knowledgeable about the specific shoes I had been fitted for (at Fleet Feet years ago) as well as showing me the signs of wear on my Superfeet inserts. Very friendly too.
You did well. I just don't make recommendations.
Great service and awesome employees!
Personalized service. Use of technology. Knowledgeable staff.
Returned shoes too big. Brought new sandals, 2 pairs of shorts, dog leash, and socks but was refused a receipt they said they were out of paper after register wouldn't open for a long time when paid. Was told I would be emailed a receipt and points would be on account hoping it will still be delivered but have not received. Would like a receipt.
personalized service; good quality products
Chris was very helpful