- Phone: 253.862.8890
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based on 2598 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service
The interaction the associate has with there customer
Location closer, so the drive isn't so long
Sam was helpful and professional. Just back from walk with new Alta shoe with Comfort Toe inserts
Very comfy
I like the help in getting a well fit shoe.
My salesman, Sam, at the Bonney Lake, WA store, was excellent. He was knowledgeable, informative, and not pushy. Since I was buying running shoes, it was reassuring to learn he was a runner, and could give experienced advice. That sort of sealed-the-deal on my making a purchase.
Well made shoes that are stylish and priced fairly.
Employees are very friendly.
I really liked the personal service I received from your employee. He had me stand on your computer foot scanner and it showed me that I have been purchasing too small of shoes for the length and that I don't have the excessively wide foot I have been previously told. I have recommended your store to 3 other friends of mine that have problem with their feet from diabetes.
Great service and knowledge!
Customer service is spot on the best. From moment i walk in till purchase complete, feel totally taken care of. Claire @ Bonney Lake location is a superstar. 😁
Excellent customer service. Sales rep spent a lot of time with me and shared a lot of knowledge explaining how insoles could help a foot problem I was having and he helped me find a good shoe to wear for many of the activities I am involved.
You have my information in your system. There is always someone knowledgeable to help pick out the right shoes. I always leave with success-- I walk out in a comfy pair of new shoes.
Great shop with great products! Sam was also great to talk to about running ultras.
Good at fitting shoes
High quality and individualized service.
Individual help in fitting running shoes
The attention to detail and personal care for choosing the right product for me.
Very personalized service. Sam was most thorough, personable, and informative. The foot scan really opened my eyes to how my feet are. Come to find out, I've been told wrong for years, and the service Sam provided in finding shoes that helped with my many bone issues while providing comfort was outstanding!
Great personal help
Good shoe sole collection
The ladies in there are so nice and professional. They really do a great job and work to make sure they put you in the right shoe
Awesome customer service. After visiting another running store and being encouraged to get a smaller or wider shoe they had in stock, rather than the one that fit. Was impressed at Fleet Feet Bonney Lake when staffed tried other shoes to make sure the ones I wanted were truly the best for me. Thank you so much.
Personalized service
Nicest sales people ever. Great selection, and best prices👍
Personal service and quality products.
They have a great selection of products. The sales associates are knowledgeable and very informative.
I liked the extra guidance and customer service from my visit to the store. However I don't like the shipping process. The shoes got shipped to the store in Bonney Lake and then now have been shipped to my home in Nampa, Idaho. That seems wasteful and it seem like forever ago that I ordered them. I will be happy when they are here.
The reading of my feet was pretty cool! She was able to show me exactly what my feet needed. She listened to me and my needs. She showed and had me try on 4 different pairs. I compared them all, and picked my best fit! I left a very happy girl!
And then I had to go back and ask for more help. The shoe had started to give me a blister on the top of my toe. They have an AMAZING return policy. They were able to have me try on a couple more. Found an even better shoe that had just come in. For the same price. Traded straight across and left once again a VERY HAPPY girl!
Customer service was top notch. The rep listened to my needs and concerns of what I wanted to do with my training. I settled on a pair of shoes that feel like nothing I have ever owned before. They were expensive, but was glad to spend the money on a very informed decision with the help of the rep in your store. Thank you.
Being a novice at getting a good pair of shoes was my downfall when I walked in the door. I was happy to be educated as to the proper fitment and thoroughly impressed with that machine that measured my feet!