- Phone: 253.862.8890
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based on 2687 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
High quality footwear and very knowledgeable staff, Claire was very friendly and helpful.
Great people, very knowledgeable
Great service. She really helped us out and appreciate the time and expertise. Thank you!!
Friendly & knowledgeable associates.
Great service and top of the line products.
Customer friendly and foot print out!
selection of NB shoes.
It’s personal and professional. I know the shoes I purchased will fit properly and meet my runner’s needs. I also think the sophisticated foot scans are super cool!
very personalized attention to detail, good customer service
The personal care and attention to detail from your staff at Bonney Lake
Friendly sales persons who know about the products they are selling. Love Hoka shies
Personalized fitting, knowledgeable staff, great footwear quality
Customer service is top notch
The lady who helped me was very knowledgeable and gave me a great experience.
Sharon was extremely helpful. This was the best shoe buying experience that I've ever had.
Sam in Bonney Lake was super helpful and the place is very dog friendly
The whole overall experience has been great. I bought my first pair of shoes due to plantar fasciitis and just recently purchased my second pair. My husband just bought his first pair of shoes also from there and loves them.
I enjoyed my experience but what i was hearing around me was a lot of trying to push products. I also felt like with how the COVID things are now, it was very wishy washy as far as making sure everyone followed the same protocol. For example, we were told to sanitize upon entry, but the people that entered after us were not told. I did appreciate the safety precautions, but for those more at risk i wish the protocols were better followed for everyone.
Friendly and helpful staff. Quality running gear.
Claire at fleet feet Bonney lake was amazing in helping me pick out my purchase!
I do when I talk to other runners.
Everybody at the store is always super friendly and personable.
Wonderful customer service from First name removed for my teenage son.
My consultant was very nice and helped me find what I was looking for.
I've been a customer for many years. Your representative's have always treated me with kindness and showed that you care about my well being. I have always purchased my Brooks cross trainer shoes from the Bonney Lake store for the last 15 years or so. I will continue to purchase my Brooks shoes at the BONNEY LAKE store.
SHOUT out to Clarie, Thank you for assisting me with my appointment and making my purchase a pleasurable experience.
Personalized recommendations based on your foot scan and gait analysis.
The sales representative didn’t seem that interested in getting me quickly the tennis shoes I wanted. I asked for a black and white pair of shoes, she brought out 2 other similar tennis shoes with gray and black (ugly) and finally she showed me the original shoes I asked for and I got to try them on and bought them . My shoes were $140 plus with tax, I felt the shoes she was wanting me to be interested in must have been more expensive. Just let me try on the shoes I asked for. I get it if my size wasn’t available - bringing out other shoes would make sense. I didn’t like the pressure of buying the pair of socks either.
Fast and informative
Sharon. Was so awesome. She helped me immensely
Great customer service