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based on 3665 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was very informative and the sneakers are super comfy
The product knowledge
You associates in the Buffalo store (Stephanie) are awesome. Very knowledgeable and friendly. The customer service is great. I bought sneakers just 3 months ago and they ripped, Fleetfeet replaced them for me with no hassle (never expected a replacement).
1 on 1 attention. My shoes feel great!
The service that I received was absolutely wonderful. Joelle was very knowledgeable and easy to talk to. Quality service for a quality product. So far very happy.
Extremely comfortable fit and excellent customer service.
If was a very pleasant experience, the girls were great! I had my daughter with me and not only help me fit the perfect sneakers but also entertained her while I tried on sneakers. Very helpful and knowledgeable staff. Very very please with the experience!
The fit process is amazing. All points are covered to make sure they can find the best shoe for you. I won't go anywhere else !
High quality product Friendly,knowledgeable service
Quality products, helpful, knowledgeable friendly staff !
Customer service is exceptional. You really take time with each customer.
Personalized service
The care Mia took in fitting, and the 60 day return policy.
Staff is extremely patient and helpful
Service and product information are good but pricing is high
The service was excellent! Each staff member was knowledgeable and friendly! If you’re a runner and it’s time to switch out your old runners for new shoes, go see the staff at Fleet Feet!
The fitting process is second to none. The knowledge of the staff is top notch and I've never had a negative experience at the Buffalo store.
Excellent sales people . Took their time to really get me fitted for the proper sneaker to ease my aching feet
Great service. Great products right fit
Great customer service, friendly and knowledgeable staff! The only place I go for my running shoes!
Great staff!! They’ve helped me every step of the way with my training and fitting me perfectly with the best running shoe every time.
Great service, shoe selection and cleanliness
Even a wide selection of shoe brands..
Very comfortable and made very well. Prices seem to be better than I thought they would be. Excellent product quality.
Great service and help
I was very satisfied with the service I received & the quality of the product.
Was able to exchange sneakers that were causing pain after trying them for a few long runs.
Outstanding customer service!
My sales person had only superficial knowledge of the shoes; no real technical knowledge. Also, it wasn’t until I was checking out that I learned that my selected shoes were $30 more expensive than the other pairs I was looking at. I certainly could have asked sooner and I realize that shoes pricey, but a courtesy heads up that a pair is $160 would have been more customer orientated.
Personalized attention.