- Phone: 716.332.3501
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based on 5571 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The girl helping me was excellent. Would suggestion is have someone greeting guests let them know how long it will be.
Customer service, informative about products in the store, Quality products
I enjoy the insight and information you provide on the way I walk and what shoes could help work with potential issues. Going into any other shoe store usually results in me just shopping completely solo, thinking about what looks OK rather than what is good for me.
Loved working with Elliott and that he was there to greet customers as I walked into the store. He kicked off our session with on point questions and off we went!
Love my sneakers, socks, Patagonia pullover and a North F athletic wear piece for our daughter!
I love your process for fitting people in the right shoe. I had a fantastic experience, I'll be back and I'll be sure to recommend to others
She was so informative!! So far my daughter loves the comfort of the shoe and is very happen with her inserts!
Excellent customer service.
Staff was extremely helpful and polite.
Very helpful and didn’t try to just sell sell sell actually got me what I needed
Very nice and knowledgeable sales person
Quality products and personal service.
More variety, lower price options
Every time I come into Fleet Feet I receive unparalleled customer service.
Service was fantastic.
I hadn’t been to a specialty running shoe store in years and it was a pleasant surprise . The process was informative
I love my shoes.
The Sales Person John was most understanding of my needs; the store was clutter free and clean and when I phoned for directions the information was exceedingly clear and most helpful.
Knowledgeable, receptive, helpful and welcoming.
Joelle was very knowledgeable and patient with us during our visit. She brought multiple pairs of shoes that were specifically for me and was encouraging as well.
Everyone was helpful
Friendliness and care by the associate and the large selection of products. I've always been one to just buy $40 sneakers at a department store because I didnt want to spend alot of money. Hopefully my feet will now get some comfort from me finally buying a better shoe. Time will tell if this was worth it. So far, so good!
I didn't get the foot scanning information via email unless it went to spam. Can you please send or resend?
The personal attention given and the knowledge of the products.
Elliot was amazing. He took his time with me. He was knowledgeable about Plantar Fasciitis and made sure I had sneakers with good support.
Elliott the sales person was very informative, patient and courteous. Sneakers fit and feel great!
Very personalized
Dependability of product and knowledge base of staff. Friendly and efficient.
Elliott was great! Very knowledgeable.
Very prompt and personalized service.
Not any pushy sales people
They didn't make me feel like an old lady
Out sales associate so super knowledgeable and helpful!!!
I was told I’d be emailed a copy of my foot scan but never received it.