What our customers think of us!

The best in quality and service, thank you as always!

I first went to Fleet Feet several years ago for help finding appropriate running shoes because I thought they were experts. Somehow they missed out on the fact that I have a wide toe box, and need shoes that accommodate a wide forefoot and toes. I didn't know that at the time so I bought the shoes they recommended, which proceeded to give me blisters on my pinky toes. I was active duty Army at the time so I didn't think much of it because my feet always took a beating. Finally, a couple years ago I realized it wasn't normal for my feet to hurt all the time. That's when I learned I have wide toe box and probably plantar fasciitis from wearing shoes that don't allow my toes to splay. Running shoes are especially notorious for this. I discovered Altra running shoes and haven't bought any other running shoes since. Now, I need new shoes, and Altra store finder pointed me to Fleet Feet. I went to two different locations last week. Both used the foot mapping, and neither of them discussed wide forefoot. In addition, neither mentioned Altra as an option. Of course after that I told them I had only come to try on Altras, just wanted to see if they would catch my foot shape since it's caused me so many problems. I'm disappointed that a store that portrays itself as experts in all things running, and says they help find you the perfect running shoe would miss out on something so obvious. I think you could do a lot better.

The experience with your staff is enough for me to give you guys a perfect score. Katherine was amazing. She was kind, attentive, and knowledgeable about the products sold at the store. She made me feel welcomed and the shoes I bought with her guidance are the best running shoes I've ever owned.

My associate was knowledgeable, professional and helpful. The store was immaculate and all precautions were implemented. I am happy with my purchase.

I have never been to Fleet Feet before this week. I'm so grateful to the girl who helped me for explaining everything so thoroughly. I'm not a very experienced runner, but she listened to my concerns and needs and was able to talk me through what I needed. I learned a lot from her and obviously got a great new pair of shoes! Of course I'd recommend and I'll be back again myself!

Personalized service .. very knowledgeable about features of new shoes

Great staff, very knowledgeable!

Great, great customer service. Good choice of brands for specific fit and needs.

The sales associate was very knowledgeable and I was able to find the right sneakers.

The customer service was fantastic!

First time there and had a great experience. Lexi was super nice and helpful. She answered every question I had while be very knowledgeable and patience as I tried on each shoe. Would definitely go back.

So comfortable

Attention to detail, friendly atmosphere.

Your service has been wonderful every time I've visited your store. Every employee has exhibited knowledge, patience, and an understanding of the importance of the necessity to "get it right" where footwear is concerned. I don't visit often, but appreciate the professionalism that I encounter whenever I do. I have also taken advantage of your return policy, and that has been extremely appreciated. Thank you for continuing your policies of customer service.

Knowledgeable staff. Variety of selection. Good prices. Leave knowing I made the best purchase for my workouts.

Helpful and knowledgeable staff. Good Customer Service

personalized service and knowlegeable staff happy to help.

Employees are very helpful and knowledgeable

excellent service knowledge brooks vg product

Friendly staff and personalized service

We had the BEST experience with a knowledgeable young man! SO awesome! We thought it would be a chain-shopping-experience and were pleasantly surprised!

Everyone there is so well informed about all the products they sell

Great service. Patient. Took time to assist me

Very helpful and knowledgeable staff!

I like that you know my size and will discuss different products with me.

I felt confident in my sneaker selection after 3D measurements of my feet were taken and a video analysis was taken as I walk. I feel like everyone should have this done before buying running sneakers.

I like the individualized assistance, but without pressure to buy a lot. Joelle helped us with my son getting sneakers for his first high school cross country season. She was great with him. She did his foot eval and talked about the problems we knew he had that should be addressed in a good sneaker. She was honest about different features and options. Although he of course picked the most expensive shoe, she never pushed it and actually offered several less expensive shoes too.

Knowing he is still growing and has some arch and pronation issues, it was important for me to get him properly fitting shoes and not just an off the shelf shoe we grab at a store. I think that is the most important thing your store does... treats people as individuals to set them up for running long term.

The service is excellent. I was very confident that I purchased the best sneakers for me.

Chad made my first experience with Fleet Feet very enjoyable.
He explained everything to me and helped me understand which shoes would be best for me and why.
Gave me a few choices in different price ranges and never pressued me either way.
You don't get that service shopping online.

Everything