- Phone: 716.332.3501
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based on 3416 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
One-on-one shopping experience
We love the personal service we receive every time we go to Fleet Feet. The sneakers always fit amazing. We won't go anywhere else for running shoes.
Joelle was great and knowledgeable.
Always friendly and beyond helpful staff. I drive 2 hours to get running shoes from this store. It is always worth the trip to buffalo.
Staff is very helpful and friendly
Tremendous level of personal service!!
the staff was amazing. I love that they analyzed my foot and were able to come up with the perfect shoe for me. I have yet to wear them out for a run but when I tried them and ran on the sidewalk outside the store they seemed great!
Great service and products! Also, you have a perfect location.
The customer service was tremendous. Very knowledgeable staff. Sneakers feel terrific as well.
Friendly and knowledgeable staff; up-to-date products; the many opportunities to run together (even though I live too far to join many of the pub runs and such!)
The service I received at your store on Delaware Avenue in Buffalo was spectacular!
The staff is always friendly, knowledgable and helpful.
Great Technology.
personal , individualized care
Great service helping me pick out a running shoe.
I incurred a problem with my shoe that I bought. There was obviously a factory
Quality issue. Your staff was very courteous, they took care of me right away and made things right. They are well-trained and A true asset to your business model.
I will continue to recommend my patients to your facility
The person who helped me was helpful knowledgeable and very nice.
I usually buy running shoes about every 4 months or so. Your staff is extremely knowledgeable about the product and my requirements. My favorite running shoe is always in stock which is important to me.
You guys are always great!
After not running for a few years I stopped in last year to buy some sneakers strictly for running. They worked out so good I came back this year to buy a replacement. I find the staff very knowledgeable and helpful about running, more than someone working a a sporting goods store.
Fleet feet has all a runner needs!!! Most all the local races come through Fleet feet and they make the process easy and fast!!! They also have many, many programs to help you achieve your running goals!!! They also have an amazing social media presence and even respond to YOU!!! A great addition to Rochester's running community!
I love fleet feet. If I could afford to buy running shoes at full retail price every 3 months, I'd absolutely shop here more often. But, given how expensive good running shoes and gear is/are, I shop discounted items online (especially prior models of my shoe) first. When I can't find a steep 25-40% discount (usually in the summer when sizes for old models dry up), and I have to pay retail or near retail, I'd rather do it locally. Additionally, whenever the model changes significantly enough for me to not know sizing and want to come in for an expert fit.
Not to say fleet feet's pricing is bad, but running gear anywhere is just exorbitantly expensive and I have to shop sales first whenever I need something replaced. But when I do come into the store, it's great. Employees are all super nice and you can definitely tell they all are runners and really have a passion for it.
Customer service is superb.
One of the only places where I can get a proper fit.
Very knowledgeable and helpful staff!
I appreciate that you have actual runners who service customers and can give us good advice. You also carry the best running shoes from the best brands like Brooks and HOKA
Your staff! The young woman (think her name was Haley, but I'm not sure, sorry) who helped me was thorough, professional, efficient, and helpful. I run regularly and have for years (decades). So, I think I know what I need when it comes to shoes. But, it was good to go in and have somebody check and confirm. I'd buy there again and I'd recommend it to any runner.
I have a lot of pain in my feet and it is nice to come to Fleet Feet where I will be fitted with the most proper sneaker for my foot. Joelle was great and I am completely happy! I tell everyone about Fleet Feet! Not just for runners!
Great service. Second to none.
We liked the sneakers we were matched with. It was a specific and technical process that took aesthetics and preferences into account.
Service was excellent. My granddaughter was measured and was shown many appropriate sneakers for her.