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based on 5423 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The fitting process
I have been a customer of Fleet Feet for quite a few years. I knew of their reputation before I became a customer. My podiatrist told me that I would benefit from arch inserts and recommended then too. On my first visit, Joelle Matthews, analyzed my walking, etc. I have always been satisfied with the selections available over the years. Yesterday, John helped me fine the shoe that was perfect for my needs.
As a customer, I feel I am treated as an individual who has specific needs due to foot and back problems. The employees are very well trained and will find the shoe that fits the needs of each individual.
I have recommended Fleet Feet and will continue to do so.
Technology and Knowledge
Excellent knowledgeable service
I like d the personalized service
Elliot was great - very chill, friendly, and helpful. Not pushy at all and was very effective at meeting my goals. Got a sweet pair of Diadora running shoes that feel great on my feet.
Knowledgeable staff, great products, supporting local business
Everything
The salesperson took his time and really listened to our needs. Based on feedback from trying on different shoes he was able to narrow down to the right shoe.
Great staff at the Buffalo Fleet Feet Store!! I can't remember the gentleman who helped me and my wife but he knew his stuff. Will for sure be going back for more sneakers in the future!
The service guy was very patient and friendly with me and helped me find the right pair of shoes
Elliot at the Buffalo location was wonderful to work with. He was personable and very helpful!
Very knowledgeable and accommodating staff. Great experience as usual
Staff was knowledgeable and friendly while at the same time being professional.
Sales staff is very knowledgeable and very personable.
Good selection!
Great Service
You sell quality brands and the store is geared towards running/runners.
Very friendly and knowledgeable staff help me find the perfect pair of running shoes.
Very personalized service. Patient answering of so many questions. Tried on 6-7 pairs of shoes and then tried several inserts after scanning my feet.
Salesperson was excellent.
Time amd care for customers needs.
Well informed and friendly staff
Elliot was great and helped me with everything that I’d need for the half Ironman this Sunday after my bag had been stolen.
Associates are extremely helpful and focused on getting you in the right sneaker. No pressure.
Very informed staff who helped find just what I needed to support my high arches.
Great customer service and quality of product
Customer service was great!
Fit ID and great customer service
Sales person very knowledgeable about products. Very pleasant and helpful.