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based on 3445 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First time customer and my experience was excellent; salesperson, Cassie, was fantastic-very knowledgable and friendly.
I always feel like you put me in a shoe that fits right
Very knowledgeable and helpful staff
Quality customer service and attention in the store from start to finish. Excellent recommendation for shoes to try as well as insoles.
Very professional associates. They take their time with each client and are very knowledgeable.
The personalized service
The staff at Fleet Feet are the best! They are always available to give advice and are very knowledgeable about running sneakers!
Amazing and helpful staff. LOVE the new feet measurement gadget in the store.
I liked how much time the associate took to speak with us about each nutrition product and explain the benefits. It was a great experience.
Good products and Good service - especially with the runs tied into the store services.
Your sales associates were knowledgeable and helpful.
The store was clean and organized. They also put up with a tired 4 year old.
Well done.
Staff is very knowledgeable and friendly!!
Very expensive, not a lot of color options. Sales person was helpful, but a little pushy.
Great knowledge and service
Very knowledgeable and gave individualized service.
Personalized, however very limited selection in my shoe size. That was disappointing.
Clean nice selection
I have very wide feet. This was the first store in along time who could accommodate my foot size. Katherine was extremely helpful in finding a sneaker that was comfortable.
I had the foot scan and gait analysis done, and an associate helped me to pick out appropriate running shoes based on the results. This was an extremely helpful service, and I really appreciated that it was available.
Staff is very thorough on feet evaluation and knowledgeable about products
The staff are, bar none, the most knowledgeable and helpful that I have encountered in a running store.
Although you didn’t have the shoes I came in for, I walked out with another pair, which I was more confident about after speaking to your staff.
Your foot analysis was also super cool. Will be back, for sure.
Great
The sales person took a great deal of time with me and my daughter getting us the right pair of sneakers.
Knowledge and service
Great customer service and my running shoes fit and feel great!
I'm very shy so I really appreciated when a worker approached me first to tell me about the foot scanner they have. I really liked how friendly and knowledgeable she was and overall from beginning to end it was a great experience
I loved the 3D feet scan. It was really cool! The sales associates are thorough by having the feet scan and taking a video of how I walk. It made my experience personalized. I love my new sneaks and arch support orthotics!!
Great staff and service
The sales associate (I don’t remember her name) was very attentive and knowledgable. She took her time assisting my son and I with a very positive attitude and friendly demeanor. After performing a scan of our feet, she explained the results and the benefits of the sneakers and inserts. When many stores are decreasing staff and limiting their customer service, Fleet Feet and their staff excel in making the customer feel welcome and assisting with their needs. It’s the reason I return to buy my sneakers their!
The level of service I received (and a few weeks later my wife did too) as refreshing, more than expected, and very much appreciated. I believe it was Catherine who helped us. She was fantastic.