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6313 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and informative staff
They are both great
Customer Service (Mikayla) was outstanding! I love the technology used to determine the 'perfect' fit. Based on the results I was presented with several shoes to try and found my perfect one!
I always get a great fitting running shoe.
Staff is very nice.
I like how helpful and friendly everyone is. A couple of them remember me when I walk in the door.
People are already friendly and knowledgeable! Cody took a lot of time with me and found the perfect running shoe for my marathon training!
I liked how my feet were analyzed and the sneakers picked to fit my needs
Customer Service and show selections
When we arrived, we were promptly greeted by Mika who helped my myself, my wife and my son throughout the process. We were impressed by Mika's knowledge of the information obtained by our scans and the shoes selected for us. Mika was very friendly and patient as we went through 9 pairs of shoes in total (3 each).
My wife's size and color was unfortunately not available at the store so we had to order her 2 pairs online, but my son walked out with 2 pairs and myself 1 pair.
We will definitely be coming back to the store and will even call ahead to find out when Mika works.
Excellent customer service.
So helpful. I got the info to make a decision. Really helpful sales associate.
Very personalized service by Cody.
Unbelievably helpful and pleasant employees. It was really nice to go to a place that still emphasizes customer service. Keep it up!
The person who took care of me was knowledgeable, patient and very helpful in providing me with several choices to try on for the proper fit. Employee was very courteous as well.
Sneakers that actually fit properly/comfortably due to the knowledge of the staff.
I apologize for not remembering the associates name but he was very knowledgeable and also took the time to be sure I was pleased with my purchase. thank you.
Very knowledgeable and accommodating staff.
The associates take the time to measure your foot and fit you.
Great service. The New Balance 880s were out of stock but the associate knew right away what other brand would be similar if mot better. Set me up with Brooks Ghosts! Love them. Fleet feet staff are true professionals
Friendly, knowledgeable sales associates.
Customer service was a demonstration of thoroughness, knowledge, and concern over meeting my needs. I was very happy with Jason.
Very helpful sales staff
So many educated options.
Super friendly.
Technical evaluation
Faith in your product selection
Good shoes and being able to walk in, ask for a pair I've already had and liked and walk out in kike 10 minutes is awesome.
There were 4 of us. The 2 men were asked to get new socks off the rack to try shoes on. They said it was to keep the shoes clean. The 2 women were not required to wear socks from the rack. Why? We then bought the socks for a sale price. Are the socks reused? One of the salesman was folding the socks and putting them back into the packaging. Not sure what to think. We purchased 4 pairs of Hoka sneakers.
I liked the customer service for one. Everybody was so friendly and knowledgeable. The scan machine was pretty cool as well. I love the expansive selection of sneakers and the socks I bought are top notch. I never realized until recently how important a good pair of socks are! I’m so grateful the saleswoman recommended me try my sneakers with a new pair of socks and then discounted my first pair. I came back and bought more! My experience was good overall! I will be back for sure! Thanks to everybody! RJ in particular handled my return professionally and was ultra polite on the phone when I had to jet out of the store to pick my mom up. Thanks so much!
First time in the store, very knowledgeable staff and a great selection of shoes. Will be returning and recommending
Very friendly- explained and answered my questions.
I don't remember the young man's name who waited on me and assisted me. But he was absolutely wonderful. He explained everything he was doing with my feet and explained my needs for a specific sneaker.
He was so personable and knowledgeable of particular feet problems and offered solutions.