- Phone: 716.332.3501
- Visit Website
based on 6172 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was asked to put on a fresh pair of socks upon arrival. I've never been asked to do that before. I found it to be quite insulting. Then after I decided which pair of sneakers I was going to purchase I was then asked if I wanted to purchase the socks I was asked to put on for an additional $10. I had just spent over $230 on 1 pair of sneakers + a pair of inserts. They could've told me to keep the socks. I've already worn them. What is the store going to do with my used socks now? I was very turned off by this. I absolutely love my new sneakers + inserts though.
Patient, attentive, thorough customer service.
Felt very comfortable with Brittany’s measurement of my feet and her knowledge of products. I’m an overweight senior female, not the normal Fleet Feet customer and the sneakers I purchased have given me a push to start walking daily.
Great customer service in the Buffalo/Delaware Ave shop and speedy delivery from online order.
Good selection and return policy but the staff member didn't seem knowledgeable at all. He relied entirely on the foot mapping technology and not on what I was telling/showing him, didn't seem to have any knowledge from experience.
Love my new running shoes! I could not have found the right pair without going in store and getting a custom fitting. Thank you!
It’s individualized. I had the same sales person give me individual attention. Make recommendations based on my feedback until we found the perfect fit.
Great personalized customer service
The personal attention was excellent.
Very efficient, asked good questions, covered all the bases.
The staff was incredibly helpful and love how my foot is fitted to find the perfect shoe for me!
Very helpful sales associates.
Very cool experience.
More options in my size.
The care in fitting my sneakers was very helpful in making sure they were ready for a trip that was based around long walks everyday. They fit well and did the job. They also looked cute.
I feel as if there was a good variety of shoes. The gentleman who had helped me was well educated and very helpful. I am very pleased with my purchase. Thank you, I highly recommend fleet feet!
The branch stuff was amazing. The online experience also amazing since delivery is happening immediately
Oh my goodness the staff here is incredible! Thank you! I couldn’t ask for better service, awesome!
Top quality products, helpful informed service.
Our visit was awesome! The thorough evaluation of our gait and standing position was great, and we have running shoes that have already been helpful.
Very very helpful. Knows what they’re talking about. Very nice selection of sneakers. Would buy again.
I was looking for OOFOS and HOKAS in a ladies size nine and you had them, while many stores were sold out or didn't carry this product.
The quality of the sneakers I have purchased at Fleet Feet is excellent. Not only do they fit great, but they are also reasonably priced. I've also purchased socks which are of great quality as well. They are comfortable, wash well, and keep their shape over time.
Also, the fact that the employees who have helped me when I've shopped at Fleet Feet are as helpful as they are, and have such great attitudes and personalities, have not only made a huge impression on me but have been key in my continuing to patronize the particular store where I shop,
Great quality in the merchandise and great service. It's a win - win!
Shoes are very comfortable and feel great.
The staff is very friendly, and I love the fitting that they do for running shoes. I am on my second pair of running shoes from Fleet Feet and plan to keeping purchasing from them.
Fleet Feet is phenomenal. They will measure and analyze the structure of your feet using special equipment/technology and provide you with a selection of shoes that will be most appropriate for your specific feet. They have excellent staff that will take the time with you to figure out what shoes are best for you. Outstanding service and great products! Highly recommend!!
Very professional and knowledgeable staff!!
I really enjoyed the time Cody took to make us feel helped. He brought out tons of pairs of shoes for us to try and was very helpful and nice. I really appreciated learning about my feet and what shoe would suit me best.
Fast service and knowledgeable associates