based on 3962 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service
Awesome service
Individual attention by associates who seem to care that you get a good fitting shoe for your needs.
Most of all, I love the personalized and courteous service provided by all of your staff. I'm also thrilled to find a line of shoes--Brooks--that fit my feet and are competitively priced. Finally, I'm lucky that there is a store within easy driving distance. It all really works for me!
Great customer service. They worked with us to find the perfect shoe!
I like the 3D Foot-scanning technology. It helped me get fitted for a shoe that had a wide enough toe box to help the pain from the arthritis in my foot, while at the same time was a good fit for the rest of my foot as well. My son also benefitted from it to get an insert that worked for his collapsing arch.
The people were so helpful.....my feet feel wonderful
The girl who helped me was very helpful and nice!
Good products and helpful friendly staff
While I had to wait a looooong time for service, once my name moved to the top of the board I received attentive, informed assistance. I absolutely love my new shoes. I have a recently broken ankle and a long-ago completely rebuilt knee. Both feel better--not perfect but better--after just one day in my new shoes. Thank you, Paul!
Paul was very friendly and thoughtful. He took the time to explain how things work at Fleet Feet and after the scan, discussed with me the results. Because I have big feet, I didn’t expect any options, but he brought out 3 very comfortable shoes that met my needs.
I was pleased with the price, especially after I googled the shoe and saw my shoes online with the same asking price.
Paul also explained how to down load the app and add my wife to my account.
I have already shared my experience with friends and encouraged them to shop with you the next rime they are in the market for new shoes.
Your Scottish sales lady was a good listener, and wanted to ensure I had comfy shoes
for my new job. She arranged for a primo fit. I paid for 2 pairs, 1 I took home & the other
pr she ordered. She was a pro & I'd gladly return to your store for footwear. Even though
I'm not a runner.
Thanks for this + experience! At your Blue Ash: Cincinnati store.
Very personalized service!
All the salespeople are very knowledgeable about their products. They are also courteous, efficient and they really want to give you the best fit they can.
Great personal knowledgeable service
I like the fact that someone helps me find the right shoe for my activity. I love the inserts they recommended and I love your socks/footies. I love that you keep a record of what I buy. Every sales clerk I have has always been so helpful and knowledgeable. Keep up the good work! Thanks for your help!!!
The staff was extremely kind, knowledgeable and helpful with my search for some new footwear. Great experience overall!
Great staff, great equipment
Personal, knowledgable, efficient, nice
My wife wanted new walking shoes and she choose Fleet Feet where she had been very pleased in the past. Unfortunately it took multiple visits and multiple pairs of shoes to get the correct fit. Every salesperson we dealt with was knowledgeable and very helpful but Meredith was exceptional. Not only did she get the perfect Hoka for her and she also cleared up a credit issue we had. We are “Fleet Feeters” forever🤗
Knowledge of your salespeople and selection of products
Service is top notch and it’s why I’ll pass up several other running stores to come to Fleet Feet every time.
Knowledgeable and friendly sales staff.
Your sales associate, Melanie (or Melody - young lady with reddish hair) provided excellent service. She accurately measured my feet and gave me choices that would both provide the right fit. I would highly recommend Fleet Feet to others, based on the customer service I rec'd on 10/28.
Excellent service, great products, knowledgeable and caring staff!
You know what you are doing and how to fit the correct shoes.
the service at Fleet Feet is always spot on!!! I have already referred one of my gym friends to you
Customer service was friendly and efficient. The foot mapping technology and the salesperson's knowledge helped match me with a new pair of shoes which immediately started to relieve my foot pain!
Super friendly and welcoming and provided excellent support to make sure I had the correct shoes!
Great service! You always take the time to find the right show with the right fit.