based on 3760 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the way your program scans our feet to help find the best shoe.
I like how friendly the employees are. They are very helpful and seem very informed on the products they are selling. Also like the new iPads and modern technology
Knowledgeable, helpful, and welcoming staff.
Kristen not only listened, she patiently worked with me to find the best shoes for me addressing my recent and lingering issues. I felt like Cinderella when we found the right ones. I convinced my Prince Charming to get fitted, too. He skeptically agreed to buy a pair himself. The best part is that we both love our shoes and feel so much better in them. I am taking my mother this weekend for much of the same. (No evil stepmother in this story, sorry.) Happy to report a happy ending so far. : )
Kristen is outstanding and have a great insight on the shape of the foot. She interpreted the results from the machine in a very scientific way and recommended the right shoes that I am going to try on very soon....I hope I enjoy it!!!
Overall experience was great and keep it up guys and will definitely return back as a loyal customer and will strongly recommend this to friends and colleagues.
Best,
Elie H.
Excellent service and expertise! Always buy my athletic shoes there!
The one on one and the scan you do on feet! Also finding the best show for what ever problem you have with your feet!!
the woman that assisted me was fabulously patient- I have very hard to fit feet- she took her time and eventually found a winner! Give her a raise!
The individual attention to find the best shoe for you
The people are knowledgeable and friendly.
The people knowledge finding me the correct shoes
Best athletic shoes I have ever had. My feet never hurt no matter how long I have them on .
Employees are extremely knowledgeable about what shoe fits a particular foot type (I.e. flat foot, arch ). Incredibly helpful to run on sidewalk in shoe before purchasing.
Jeff took his time when fitting me with sneakers and inserts and explained everything to me since I’m just getting into running
Very knowledgeable
Great sales people
The people take their time with you to find the right fit. They listen and ask questions. Super friendly and professional
The customer service is amazing!
The products are top notch and the employees are spectacular!!! Greatest runnning / walking programs!!!
Super friendly staff. Helpful and knowledgeable. A great store with a wide variety of brands and items from fuel to apparel.
Kiersen was awesome & I love the Brooks.
Friendly and knowledge staff!
The sales associate took the time to really help me find the shoe that would work for me. He was knowledgeable, patient and clearly focused on meeting my needs.
Took care of my back problems
Priscilla was fantastic! She spent so much time with making sure we found the right fit and combination of shoes and orthotics!
I love the new balance shoes which is the only kind I can wear. Everyone is always accommodating especially a gentleman,I believe his name was Jeff or Chuck, can't remember which ,Sat at the blue ash location,went above and beyond and really knew his Merchandise . He needs to be recognized!!
Personalized service-expertise in footwear-selection of running gear.
I love the way I was personally fitted with the best fitting shoe Ive ever had. Emily was professional, knowledgeable and pleasant and fun. Have already recommended to a niece.
Of course charging less would attract more people.
Very knowledgable staff. Gave me options based off 3D and visual inspection of current shoe weqr and gate.