based on 6019 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice selection and actual knowledgeable people to help you! Also like that you carry high end branded apparel such as lululemon.
Knowledgeable staff. Great shoes and products
I learned so much and Lori was absolutely AMAZING! I’m new to running and just starting out so I appreciated all of the info and tips to build into distance training.
The young woman who helped me was very patient, kind, and informative.
The well trained and happy staff
The knowledge that the sales people have
Your prices are high compared to other stores. I adore the running group, and the employees are great. It’s hard to shop exclusively at your store though when I can get better prices elsewhere.
Knowledge and tree as using of sales people.
Trust worldly!
Very personal service in fitting
I love the analyzing machines. For the first time in my life I have foot pain and my sales person was extremely helpful. I left confident with my shoe purchase and know my feet are on the mend.
I am happy there is a store in my community helping people achieve their goals and helping us be healthier each day! Hooray!
Staff is very knowledgeable and did not make me feel rushed in getting the correct fit.
Like the new store, workers very knowledgeable, friendly
Honesty and knowledge of options for each runner!
Knowledgable staff who took the time to listen to your needs and meet them!
I appreciate your rewards program and your sales are usually pretty good.
Fantastic customer service. His attention to detail and patience while I made the best selection reminded me of the times when I got new shoes at McAlpins (Cincinnati folks know all about this!). I was fitted, I walked around, and then we tried a new pair until we got it right. Thank you!
I have enjoyed shopping there in the past. On my last trip, there was not much variety or choice of colors in the Hoka shoes. Very disappointing to spend $150.00 dollars on a pair of shoes and not like the color.
Meredith is awesome. I feel confident buying shoes from her.
The feet scan is a must. Fleet feet is looking to protect you. Moe in Blue Ash is the man! He helped my girlfriend and I at the same time. He made us both feel we were getting the best service possible.
Knowledgeable service
Product knowledge and courteous service
I loved the 3D foot scanner and the personalized attention in helping to find the right shoe for me.
Recommendation for product that will solve my foot issues and not trying to just make a sale.
Good product service was excellent
Personalized service
Shoes you don’t find anywhere else,
I love the Hoka One so I stop by frequently to check out colors. Why is it that the men have a better color selection than women? UGH!
Friendly , patient salespeople, (I had the privilege of working with an African American employee) attractive decor
Loved working with Mo. He was very helpful!
The young lady who helped me with my purchase of a new pair of athletic shoes was very knowledgeable, as well as having a great personality.
I like your store because merchandise is well displayed , and is a small environment.