based on 6860 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The personal care and measurement of the feet
I appreciate the analysis of my feet, personal attention to details, and sales person knowledge. The analysis was able to show that my foot was wide around the toes, narrow heel, and high arch. The salesperson was able to choose a selection of shoes that fit well, and I was able to try on different supportive insoles. I consider Fleet Feet to be a boutique store, and therefore was surprised by the reasonable price. I have a terrible time finding comfortable shoes, and Fleet Feet made it easy.
The caring way your staff cares for customers. Very grateful for this service.
persistence of sales associates to fit me correctly for the products I chose; their ability to find flexibility and patience with each and every customer.
Knowledgeable staff. Foot scan. Ability to return shoes if they do not work.
Excellent service!!!!
Service was great, I walked right in and was helped right away. I tried on about four different shoes before making my decision.
Professional, helpful, friendly staff and you have good shoe brands
Nice selection
Helpful service
Easy process and a return customer, staff is great to work with !
very knowledgeable sales staff
You take the time to make sure the shoes fit well and are what we want.
I have issues with my feet. I have seen several podiatrists, tried multiple inserts but still have pain. Emily listened to my concerns and with the help of the foot scan was able to find the right shoe and insert for me. I have only had my shoes for two days, but I do not have any pain! I usually can have pain within the first few hours of wearing and walking in a shoe.
Sam was so helpful and also fun
I appreciated the one on one very detailed focused customer service.
The customer service is fantastic. The sales associates don't rush you through a fitting. They take their time to make sure the customer gets what they need. It's the biggest reason for my repeat business.
I love the brooks 20 so comfortable but very expensive $170 the employees at the blue ash location are so knowledgeable and so accomaditing emily , stacey is who helped me!! Always friendly in this store!!
Attentive, knowledgeable staff. Not rushed.
The sales associate was very professional and friendly. You offer good products
Emily was welcoming, friendly, well-informed, very helpful --What's not to like???!
Lucas was very helpful!
The staff was very knowledgeable about what I needed. They took their time to help me select the correct shoes.
Friendly and helpful
The great customer service and fitting of the shoe to your foot.
Good quality
Excellent customer service, knowledgeable and great products! Thank you!
The people at your store acted like there is not a global pandemic going on. There were no signs requesting that people wear a masks if they are unvaccinated and not a single person was wearing them. For a store that promotes health that was quite disappointing.
Good afternoon, Danielle,
My name is Heather Fencik and I am the Retail Experience Manager for Fleet Feet Cincinnati. I wanted to reach out this afternoon and thank you for shopping with us recently and also thank you for the honest feedback on your visit to our Blue Ash location.
I am sorry to hear that you were disappointed in your visit to our store. I was the Outfitter who helped you the other day and I would have been happy to put on a mask at your request. We currently ask that all unvaccinated team members wear masks when working with a customer, and have been vigilant about frequent hand-washing and keeping our high touch surfaces clean in the store. We have always been, and remain, committed to health and wellness, and respect each individual’s decision as to whether or not to wear a mask when shopping in our store.
As a locally owned small business, we value every customer and have built a business here in Cincinnati since 2001 based on delivering unmatched customer service, education, and the world's finest products. Unfortunately, we fell short with you. I do hope that we can serve you again in the future.
Be Well,
Heather
Heather Fencik // Retail Experience Manager
Fleet Feet Cincinnati
Awesome service!
The associate who helped my daughter with cross country running shoes was polite, knowledgeable, and patient with her. She loves the shoes! Thank you for taking the time, and making her day!
The people who work there are very knowledgeable about the products you sell. I also like that you can get a 3D scan and get the products that are for you.