based on 6197 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My specialist helped me narrow down the type of shoe that would be the best all around fit. She was helpful, thorough and knowledgeable. She also helped me with some slipping issues I was having.
Excellent customer service and expert recommendations.
The sales associate was awesome!
great variety and customer service
Knowledgeable, helpful, with quality products.
I have been using Fleet Feet as my sole provider of shoes and marathon training support for years. I recently took my 14 y/o daughter to the store to get her fitted for a proper fitting pair of shoes for track. She was fitted using the FIT ID system and given several options to choose from. She decided on pair of shoes that fit her best. She wasn't rushed, nor was she brushed off by the sale associate as someone who isn't important. The sale associate spent a lot of time explaining to her her foot, it's shape, and the need for x, y, and z. I personally felt great with how she was treated and I wasn't surprised by the outcome. Thank you.
Emily was wonderful to work with - knowledgeable, friendly and polite. My only wish is that you guys kept records of prior scans and purchases on hand - that would be helpful with selecting brands and sizes.
The level of service was incredible.
Personal care to find the right shoes for running.
I called ahead to have them look up what we purchased last as we wanted the same shoes. Both were ready when we arrived. We tried them on, paid and went on our way. Efficient.
I recently stopped into Fleet Feet for shoes of all the strange things. I expected to walk in, have someone throw a couple of Nikes or Adidas at me, and have “good running shoes.” My expectations were low, as recent years have not been kind to retail. Most stores become waiting rooms of Karen’s, and Richards bent on sacrificing the manager for their satisfaction. Customer service is generally a thing of the past, and associates would rather crawl through broken glass than take a chance on being human with another person.
Emily is incredibly talented (insert proper title). Approachable, knowledgeable, charismatic (and please excuse the platitudes), patient and kind. I could most likely spend the rest of this review rattling off other incredible aspects of this person and her potential contribution to the company. I’m sure any management team worth their salt is already aware of her, so that I will spare you. If her future goals align well enough with the company, do whatever you can to keep this woman in your employ and happy.
The store was beautiful, well organized, and clean. The staff was friendly and enjoyable to be around. While I can buy a shoe just about anywhere, this location makes me excited to get back into running. Woo.
Very good knowledge about shoes and feet
great customer service. good selection of shoes and apparel.
THis store is great. Excellent products, services but the most important I was welcome as a friend.
I love those gym shoes I have quite a few pair I’m sure they’re gonna be great
The staff was very friendly and knowledgeable. They said I was the first person in a while they had fitted for spikes but even with that, they were able to help get me in a good, comfortable shoe. They also showed me a good way to tie my spikes as I have narrow feet and my heel likes to slide out the back and they were able to help fix that.
Employees are very friendly and helpful, willing to spend much time with customers to ensure the correct shoe and correct fit.
Good selection of shoes and other active wear.
Customer service was awesome. Only complaint if I had one was a little expensive
The associate with whom we worked was very helpful and answered all of our questions/concerns. Also he was patient and friendly.
Super friendly and knowledgeable staff.
Very personalized and totally worth the cost
Calab was great. He listened to our request, found shoes that fit our needs.
My husband and I appreciate the time he took with each of us to ensure we had shoes that worked for us.
20 years ago as a young athlete I merely picked out shoes based on looks as if they had any effect upon my success. To date, I am a lot more careful due to medical reasons. Chronic compartment syndrome to be precise. One of the contributing factors is footwear. I discovered Hoka shoes and the staff was exceptional about getting me the right size and the right model for my anatomy. It's a fantastic experience to have someone focus on your needs and listens. Thank you feet fleet.
I like the customer service. Always great. Shoe fitting...is the best. I feel confident that I have the best for my feet.
There is a good variety of shoes.
Had an impressive selection of gear. Fitting technology was a good touch. Sales associate was nice and seemed knowledgeable enough.
Great products & wonderful staff ! Knowledgeable of products & patient with customer to find the right fit !!!!
I dealt with Meredith on problems that my walking was having on my feet and she was incredibly helpful and patient. I really thought the service was excellent and will be going back for new shoes as needed.
Very friendly and welcoming environment. I was fitted for new running shoes and was explained my feet/gate and why I was trying the shoes he picked out. He answered all the questions I had
I'm so glad to have found Fleet Feet based on my sister's 5-star recommendation.
Sales associate, Jake, took time to carefully evaluate foot size, and also specific foot features that would impact fit (arch and instep height, etc.). I was pleased there were multiple styles from which to choose based on the measurements taken, and all were very comfortable based on a great fit!