based on 7873 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The sales associates are very knowledgeable as concerns their merchandise and what shoe is best fit ! Very friendly and accommodating. I
Ed was excellent in his knowledge and service. He was very patient as well. He understood the issues with my feet very well and very patiently let me try different options.
Customer Service was great
The person I brought is about to have knee surgery and truly needed a new pair of sturdy sneakers. He loves them except for one little thing. He has one foot that seems to move around in the shoe. He has determined right by his ankle the fabric is shorter that the other. I can't bring him back at the moment as my knee seems to be buckling causing me to feel as though I will fall and he doesn't sounds as if he is willing to come alone. We'll see.
Your assoiciate tried everything to find him a 13 1/2 W in a color he would accept and like. Thank you so much. I hope he just gets used to this problem
Super helpful and knowledgeable staff! Great selection of products
Staff were extremely helpful & knowledgeable.
I didn't like being asked to pick out and put on an expensive pair of socks that I then thought I had to buy since I wore them.
They are very friendly and very informative.
Sales person was very knowledgeable and friendly. Product was very high quality.
Very thorough fitting process and customer care. Made mistake of going in on Saturday very busy wait time was long but final result was worth it.
Very attentive to customer
Great service!
Shoes and Help-full staff.
You do not sell any clothes that fit me or anyone who looks like me. I would send people to you for shoes but nothing else since you are not an inclusive store.
Hello Erinlee,
My name is Frank I am the owner of Fleet Feet. I want to thank you for shopping in our Blue Ash store and more importantly for your candid feedback. As a local small business owner, customer feedback is so important to me because it allows my team to improve even when the feedback is hard to read. I am glad you're happy with the shoes we offer and I understand your frustration around apparel sizing. While we clearly did not have the selection you wanted or deserve, I can tell you the offering clothing, shoe and accessories sizes for all people has been important to my wife and I for over 20 years at Fleet Feet. I am sorry we didn't have anything to offer you on this particular visit but with 7 other stores in town I'd be happy to help you find you something as I am sure we can accommodate. As a small business owner there is little I won't do for my customers.
Finally, I can not agree that we are not an include store - in fact our track record shows how inclusive Fleet Feet is and has been as a company for a very long time. From our DEI initiatives, to our community support and groups to the products we sell we are a very inclusive organization and I am deeply sorry you do not see it that way. This tells me we have more work to do and you can bet that we will continue to do that work.
Sincerely,
Frank
The willingness of the employees to help me find what’s best for me.
Meticulous service. Dedicated to ensuring that the shoe I choose is the best fit. Even though they did not have my selection in stock, a quick phone call to another store found my selection and was shipped to me the next day.
They are completely customized to my particular feet, gait, and fitness preferences and goals.
Knowledge of salesperson. Ability to measure feet.
Adam in the Blue Ash store was knowledgeable and extremely helpful. The store had a great selection and Adam helped us find just what we were looking for.
customer service exceptional
Personal service
Huge variety of shoe brands along with other accessories. Friendly and professional clerks
Great selection of shoes; Loyalty discounts; First-rate training programs
I was very impressed with Ryan the sales rep who assisted me on Sunday 3/12/2023. Ryan was very knowledgeable about the type of shoe I needed and very patient with me. I will definately tell others about this store. I will be a return customer. High marks for Ryan !!!
Excellent customer service
Staff was incredibly knowledgeable. Friendly, gave good tips to help prepare for my upcoming 5K in May. Would absolutely recommend.
Employees are well trained and know how to give recommendations to prevent injuries.
Ryan from Blue Ash was very helpful, patient, and gave great recommendations and advice.
The whole process was very thorough. They assessed my feet; finding out what size shoe I should be in, arch size, and many other measurements. The saleswoman was very knowledgeable! She brought out 3 different shoes to try. The first was the Bondi (Hoka); then, a step down from the cushioning in the Bondi; followed by a pair of Brooks (glycerin). The first pair felt the best; although, the Brooks also felt good. I purchased the Hokas, and I will return in a few weeks and buy the Brooks. I also really liked the compression footies.
The nice lady was incredibly helpful in helping me understand how to approach buying some shoes and picking out a great pair! Thorough and friendly, she was awesome!