based on 7022 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Long wait. Slow process. Most of the shoes that were brought to me were hideous colors.
The associate I worked with was thorough and so easy to work with! He helped me find the perfect shoe and I will definitely go back to the store for my next shoes!
Salesperson was extremely friendly and very helpful!
Fleet Feet keeps a file on my shoe preference. The staff in always informed and helpful.
Great stores, good selection of running shoes
And good service
The shoe fitting was very professional. The guy I spoke with was friendly and walked me through each step of the process.
The service in the Blue Ash store. The products are not always in stock (store and website).
A great selection and knowledgeable service.
Customer service.
Overall the service was excellent from start-to-finish, but whether to 'Check In' upon entry to the store was never fully explained, and we didn't receive any correspondence from the electronic check-in until we had completed our purchase and were on the way home.
We thought Robin did an outstanding job with our 10 year old son.
I always walk away feeling like the Fleet Feet team is genuinely invested in my (or my families) athletic pursuits. I also appreciate the diversity in products/supplements (ie Nuun, Picky Bars, Clif, etc.) and clothing/gear (ie Lululemon, Vuori, Brooks, Nike, On, Hoka, etc.)
My wife was wanting a pair of her favorite shoes (Brooks Ghost Size 8 1/2) and Fleet Feet initially didn’t have it in stock (this was around the holidays) … but my wife and I were patient so, we waited… and *boom* Fleet Feet Blue Ash received a shipment (and I happened to be in the store the day the shipment arrived) so I picked up a pair for my wife and she is absolutely thrilled with them.
The process to get fitted for shoes was really cool and felt like you were really going to get a good fit. The associates were all super nice and helpful. I also appreciated that we got our results emailed to us afterwards.
You have the shoes and insoles I need to keep walking and hiking, pain free.
My experience at Fleet Feet is always excellent, and filled with fantastic customer service by the employees who work with me and my kids as we purchase running shoes and related gear.
The Blue Ash store is friendly, and very knowledgable! The mapping of your feet showing toes, heels, arches, insteps and much more is incredible. She knew exactly what brands of shoes to show me, even asking my color preferences. No pressure to buy and the patience of Job! Great experience for me and I will definitely go back!
Hello! I already have recommended your store to my friends. I had to return a pair of shoes that I had tried but did not like for my work out routines. I had the BEST customer service. Unfortunately, I am not the best with names so I am not sure who she was but she spent ample time with me to find the right shoe and fit. She listened very well to my issues with the previous shoe. It is so subtle sometimes with comfort details but I now have a shoe that I have already used and love. It is perfect. Thanks Fleet Feet.
Especially during these covid strange times it is expected to not have great service for anything anymore yet, you all are keeping up the good fight (feet)
Trish Knapke
Excellent service by Robin. Comprehensive review of my needs. Excellent choice of shoe options taking my needs into consideration.
Professional, state of the art technology, courteous staff, and quality merchandise.
I’m not a runner just an elderly gentleman that wanted a pair of comfortable walking shoes. The young lady that waited on me was extremely welcoming and professional. I showed her what I had found online and within minutes I was wearing one of the the most comfortable pair of shoes that had ever graced my feet. Thank you, I’ll be back.
The experience was like no other! The way you measured my feet was unique and thorough. The sales person took the time to get me the correct trainers. I'll definitely be back!
I love the customer service at your stores! I’ve enjoyed every employee I’ve had for my fittings. They are always super nice and helpful and respect my input as an out patient physical therapist in the orthopedic and sports medicine setting. I continue to refer my patients to you all of they are in need of a new pair of shoes!
The associate, Lucy, was very knowledgeable and the service was extraordinary! The products were all of high quality, and the gate assessment made sure I got into the right pair of shoes!
The sales person was knowledgeable and personable when talking to them.
Very personable, knowledgeable, able to find solutions for specific needs.
Friendly and helpful sales associate.
Your people are very knowledgeable and nice.
I think all the products you carry are very good in your service is very personable
Individual attention. Thorough fit process. Quality products. Friendly and knowledgeable workers.