based on 4026 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The fitting was wonderful and the associate listened to my feedback and we found a pair of shoes that I really like.
Great customer service at all 3 locations in cincy. Great selection. Super friendly staff.
The sales assistant was extremely knowledgeable, attentive in understanding my needs. Very much a pleasure to talk with.
I love the personalized service and options. The foot scan is awesome to accurately profile my foot.
All staff members are friendly, listen to my concerns and preferences and work with me to find a product that works.
The way you fit me personally and the quality of your products.
Service was great and helpful!
It was our first time in your store. My daughter needed fitted for sprint training shoes for track. We loved the one on one service your store provides. I felt like the person that helped us really wanted the best for my daughter.
Friendly staff and awesome products!
Personalized service
I love the fact that everyone that works there is always happy to help you with whatever it is that you need. All of the employees are friendly & will go to great lengths to make sure that you’re happy with your purchase(s) before you leave the store.
Very knowledgeable staff.
Customer service
The knowledge of staff and ability to scan feet to find the best feet.
Knowledgeable, friendly staff, high quality products I can try out before I buy!
Incredible helpful service and fantastic products!
Great shoes and fantastic customer service!
The staff was SUPER helpful, particularly Emily and Jessica
Your service is excellent!
So easy to get the shoes I needed’
Brad was diligent in finding the right shoe that would accommodate my orthotics and foot issues. He took his time, answered questions and made sure I tried many styles.
It took a while to do this but he asked if I had the time, was extremely polite and considerate. I have already recommended Fleet Feet to a couple of people.
You don't have to be a runner to be treated well at Fleet Feet.
Custom fit and very knowledgeable staff
First, I think that Emily did a great job - my response was more about how I feel about the Fleet Feet model. Once the foot model has been completed, I was presented with shoes that fit that model. I bought a pair that was midrange between serious trail shoes and gym shoes and I bought an arch support. Honestly, jury is out on the shoes. Wore them all day yesterday and some unexpected rubs on the feet and an unexpected small pain in the back of my left arch this morning.
I suppose I am used to buying shoes somewhat based on looks. While I like the shoes well enough that I bought, not enough choices? Could I have taken the results and gone to another Fleet Feet store? Not sure.
My husband has a wide foot, EEE and he was presented with one pair of shoes that actually fit his width. Not enough choices? He bought the shoes.
Hi Linda,
My name is Frank DeJulius, I am the owner of Fleet Feet. I want to thank you and your husband for shopping with us and more importantly for your candid feedback on your experience. As a speciality footwear store our expertise for 20 years has been focused on offering customers the best footwear options based on their individual biomechanics, foot shape and needs. In general people love our service because we make the purchasing experience easy by ensuring that the shoe options we present are great options for their feet. That said, I want you to know I totally appreciate your perspective and feedback. While we typically narrow the selection down to 2, sometimes 3 of the best shoes for our customers, to make the decision process easy, it can come off as too few options. I sincerely apologize that we made you feel that way. That is not our intent. Our number one focus has always been the highest level of customer service, attention to detail and expertise. We do want our customers to love the way their shoes look, that is why most every shoe we sell is available in 2-6 colors options. Again, if you were not presented with those options, I am sorry we let you down.
You are 100% correct, we believe deeply that it not shoes that we sell, but the experience with an expert and a human connection that beyond what you typically find in retail environments these days. Of course, if color and style is your main focus, we should be able to identify that and let you check out the shoes on our display wall before we engage in our fitting process.
All that said, I feel terrible that we let you down. As a locally owned small business there is little we don't do for our customers' happiness. If there is anything I can do personally to help make your experience with us better, please let me know. It would be my pleasure.
Sincerely,
Frank DeJulius
330-524-8384
The associates always offer many shoes to try on to get the perfect pair.
I like that I can go to your store and be fitted properly for the shoes that I need.
Customer service is why I shop here.
it narrowed the search very quickly.
I loved the personal attention! The fitting and technology, but also the personal discussion and help to get me in the right shoe!
Great customer service! I have a hard time deciding on shoes...thetmy are an investment. There have been times something feels great in the store...but not after i wear them amaround the house then a bit outside. I like that it's OK to return them if i am not 100% happy with my choice.
Very helpful associates