based on 3837 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone was very knowledgeable about the shoes and very eager to serve their customers. Enjoyed shopping in there. One suggestion, I would hope you would start carrying more neutral colors like black in most shoes. you can never go wrong with black.
I love that they really make my feet feel great!! I have extremely high arches and went to fleet ferrand they found me the perfect shoes!!
you'all do a great job overall and have the best products.
Great service. The order took a little longer than expected but the product is exactly what I wanted and the courteous service as always, is appreciated.
Larger selection of track spikes.
I can’t say enough about how hard the staff worked to help me find the best shoes for me and my son.
Very helpful staff and great foot analysis
Great folks!
Kind and helpful staff!
Knowledgeable people, very friendly and take all the time you need to fit you into the perfect shoe.
The staff at Fleet feet are always extremely friendly and helpful. They are very knowledgeable about their shoes and want you to be satisfied with your choice. I have purchased my shoes from Fleet feet for the past 5 or 6 years and will continue. Thanks for all you do!!! Mary Dana Gray
Very friendly staff. They offer a wide variety, and will help you to make the right choice.
More tentative. They guy that somewhat helped me could have done a better job. I felt like I was a bother to him. He left me several times when I was trying on shoes to go sit behind the register on his phone or going to the back for a long time to get shoes for other people that came in after me. I had to wait just like everyone else. Even another guy that was helping someone else asked if I had any questions when the lady he was helping was walking around the store looking at other shoes. The customer service has slipped.
Good selection of shoes and gear. The people at Fleet Feet are the best!
Corey was extremely helpful. He answered all of my questions and found the perfect shoe for me. So far I am very pleased and will be back to purchase another pair when needed.
Attention to customer. Variety of goods.
Very helpful!
I love how the staff here take great care of you as a customer and are extremely knowledgeable about there products and how they use the fitting system to match you up with the proper shoe.
Jeff was great!
Had a great experience at Fleet Feet! I have a few injuries that cause me pain in my legs and feet and shoes are always difficult to find that work. The pro’s at FF got me all straightened out in a pair of shoes that feel incredible! I can’t wait to go back and get more.
Excellent service
I came in looking for a new pair of running shoes. The gentleman that helped me was very nice . I told him I needed a pair of shoes that was comfortable because I stand 10-12 hours a day and recently had ankle reconstruction surgery. I also mentioned to him that I pronate my feet when I stand. He made me stand on a machine that measure everything about my foot. Then he told me that I do not pronate my feet when I stand. He never offered to check my gate when I walked. Then he brought me out 4 pairs of shoes. I texted them on and checked out. The following day I wore them at work. Two hours into the day, my feet were killing me and there were no lateral ankle support , so I was turning the ankle I had surgery on. I called fleet feet to let them know. Was no help there. The girl I talked to was by my guess from outer space. She could not help me at all. So I guess I am stuck with a $150 dollar shoes that I wore for 2 hours. It was a waste
I apologize for your bad experience at our store. We are normally known for our exceptional attention to detail and customer service, and we regret that we missed the mark. Rest assured that we do offer a 60 day happy fit guarantee and would love to have the opportunity to serve you again.
Individualized service.
Great selection of Hoka Bondi 6s. The salesman was very helpful and kind. I love the machine that measures all aspects of my feet.
Super friendly & knowledgeable staff, great prices!!
The personal touch you guys offer to find the right shoe for the customer.
I like the personal service from the knowledgeable staff in selecting the proper shoes
I like that shoes are recommended to me based on the needs of my feet. I love that my salesperson was so knowledgeable that all she had to do was look at my feet without socks on and know my specific need. I like that I am given different options of the same type of shoe in different brands and allowed to go run outside in them because you really don't know how a running shoe is going to perform unless you go run outside in it. Everyone I have dealt with is always super helpful.
Personal service, use of technology, knowledgeable associates.
Personalized service