based on 8183 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Buying a good pair of walking shoes can be a little stressful. I don't mind spending the money, but it feels like a gamble-what if they don't work out? I have also recently struggled with some feet problems, so that added another level of stress. Fleet Feet's customer service was outstanding! They promised me that if they didn't work, I could return them or exchange them. The first pair of shoes did end up hurting my feet after the first walk. I took them back and they gladly exchanged them for another pair that are wonderful! Thanks for your expertise and outstanding service!
They take plenty of time with you individually to make sure you get the perfect shoe. They genuinely care that you are happy with your experience and purchase.
Always friendly & helpful! Also, staff is willing to give me the same discount I get from another running shoe store as I am part of the local Upstate Running Club.
I loved that your staff was welcoming upon arrival of your store. I loved you were open on Sunday. I loved that your store carried the shoes and clothing in the sizes and colors I was looking for. I loved that your dressing rooms and restrooms were open. I also loved that you sent me rewards to be used upon next visits. My husband and I will be back!
We came in on 5/9/21 on Mother’s Day and Kim at the Greenville, SC store was so helpful and friendly! It was my first time at a Fleet Feet store, and I thoroughly enjoyed my experience! Came in to workout/ running shoes for my pronate feet, and loved the suggestions and staff recommendations.
Thank you!
First time in the store and they were very helpful and educated when it came to the running shoe game.
I learned more about the importance of shoes than I ever had before!
The folks at Fleet Feet are outstanding. They take the time to make sure you find the right shoe that works for you.
Took my mom to get a quality pair of walking shoes- the patience and knowledge of the Fleet Feet team was everything! Thank you so much!
The personal attention; the knowledgeable staff. My brother said the shoes he bought were the closest to a perfect fit he's ever had.
We waited 30 minutes (no exaggeration) for an associate. While I understand the 3 who were there had customers, 3 more people cane from the back. I can't imagine letting customers wait while I do whatever in the stock room.
Sales associate took time to listen to my needs; analyzed what would work best for me; and was patient as I searched for my 'goldilocks' pair of shoes finding the right size, brand, and color. Left feeling very satisfied!
Excellent customer service! Always spends time helping me find just the right shoe!!
The quality and the one on one service
Like your brand of shoe selection (Altra)👍🏼
Well run store - great location.
The service in store. The long trial period
As a small business owner, I completely understand the difficulty in juggling the restrictions with COVID and trying to still do business as normally as possible. However, on Friday afternoon, we were greeted with a board telling us to sign in and get in line as well as a reminder to mask up. While my family and I waited, we watched at least 6 people walk up, read the sign, and leave. You are losing business while trying to adhere to guidelines that are not relevant to the demographic that shops with you. On the other side of town, your competitor is doing business as usual. No waiting in line, and no masks. It was a much better experience there.
Wishing you nothing but the best in business.
They have variety of options. Employees are patient. I would love to see more options in a reasonable price range.
Staff is extremely knowledgeable, and polite. I have been purchasing my shoes from Fleet Feet for over 10 years.
What a wonderful experience! I was completely clueless about walking shoes but Amanda was so helpful, very knowledgeable, beyond patient, and committed to making sure I had the perfect shoe with the perfect fit.
The store was super busy, and she juggled several situations at once but always made me feel like I was her top priority while seemingly giving the same excellent customer service to the others as well.
Covid protocols were in place and worked well!
Overall, a very positive experience! Thank you Amanda and Fleet Feet!
Foot scan and customer service.
Spent time with me to find correct shoe. Knowledgeable friendly interested in their job
Good shoes that last a long time!
Great products, wonderful customer service
I love the one-on-one personal service and their ability to help me find the right shoe.
The customer service and level of detail was unreal
Staff was very helpful and friendly!
Excellent service! Associates are caring and knowledgeable about what running shoes meets your needs. Definitely recommend.
This is the first time in months that I could work out and then go to work and still be able to walk out and not be in pain. The staff was very knowledgeable and helpful with what I needed.
Great selection,personal and professional service
The quality and selection of shoes that you represent. Additionally, the personnel are knowledgeable, friendly, and very attentive.