based on 3726 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Experienced sales people who listen to my running issues. They always have time to help me find what I need.
Service was great very helpful. Shoes are very comfortable and helping my arch problem.
Very professional and friendly staff
Great People, Product, and easy to do business with!
Great employees, wonderful service and super inventory. I’m a walker, not a runner, but I wouldn’t go anywhere else!
Very knowledgeable Sales Staff! Always get great service every time I come into the store.
The personal attention and friendliness of the staff
A
Clive was awesome! Very thorough, very helpful! Id come back because of him
You were very knowledgeable about your products, about problems with proper fitting. knew a lot about feet problems and had suggestions about helping. also had products to help. thank you so much
Accuracy of foot measurements and knowledgeable, friendly, helpful staff!
Good selection, friendly staff, helpful advice and service from runners.
Great customer service.
Great line of products and ccelkeny customer service.
The store has a wide variety of shoes. Also the sales people seems to the products. They don’t pressure you into buying the shoes. Would not go any place else to purchase my running shoes.
I've had problems with fittings!
Clive was extremely helpful. No one has ever measured both feet when buying shoes. He presented me with four options as to shoes. The third was just right.
I appreciate the time he took to make sure I got the best shoe for me.
He also gave me good advice as to posture while walking.
Awesome service and great running help!
Staff seems knowledgeable and helpful.
Inventory is good and willing tonmade special order if needed.
Customer experience is great. Store is neat and fun to shop in
Fleet Feet is the only place I can get shoes that fit me properly.
Staff is friendly and knowledgeable and we've never been disappointed with the shoes we've bought.
Good service. Nice employees. Thank you!
Your staff put me in a shoe size that is too big...$150 mistake ...everyone was great but the end result is shoe that sloshes on me...I went with a whole size bigger on their recommendation ....wore them to a Triathaon today and on the row machine, my foot was sliding out of the shoe...I should have listened to my gut when buying them :(
Hi Ms. Norwood!
I am sorry to hear you left unhappy with your shoe purchase. That is a feeling we never wish our customers leave here feeling! We do have a 60 day happy fit guarantee and would love another chance to provide you with the appropriate shoe.
All the best,
Amanda Mahaffey
Manager
Great 👍 service
knowledgable and kind
Fleet Feet has a great selection of shoes that cannot be found in traditional shoe stores. The prices are always comparable to any online store (and you don't have to wait to get them on and hit the road running!).
Cory was fabulous and was a tremendous help to me in finding a shoe. Thrilled w/my purchase!
My salesperson was knowledgeable, quick, and fun! Great shoe, great help.
The honesty and knowledge of the sales staff is what makes me a repeat customer.