based on 7496 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service along with the knowledge to support the customer's needs. As a serious runner, yet an older runner (73), it is important to find the right running shoe, since the needs associated with age are not the same as those of younger runners.
Thanks
Name removed
Very knowledgeable and helpful!
I bought my first pair of fitted running shoes here and was pleasantly surprised how quick and easy the process was and how helpful the associates are.
The store had my size and preferred color in stock. I needed it right away so I could start breaking them in. So happy that I got what I wanted so quickly!
Customer service and shoe quality are both excellent!!
Knowledgeable and helpful staff
The staff is exceptionally knowledgeable in terms of different types of shoes and how different people have different needs for their activities. I don't want to go anywhere else to get my shoes and especially to get advice for what shoe I need.
Noah did a great job providing information and influencing my purchase.
Very helpful and always buy our runners here!
Great service & fitting!!
As a novice runner, I needed all the help I could get buying my first pair of running shoes. The personal attention and time given to make sure I was happy with my shoes was exactly what I needed.
Training tips and knowledgeable staff
I appreciate the individualized customer care.
Very thorough assessment. Knowledgeable and friendly staff. Lots of options for decent prices.
Great selection with excellent customer service.
The store and the staff
Friendly and knowledgeable Staff!
The service provided helped me choose a specific sneaker that is best for my foot and conditions (bad back, wide foot). I would have bought the wrong shoe online and I'm so glad I went and got an expert's opinion.
Brands and service. Also parking is convenient
Your crew is friendly, knowledgeable, and very much concerned with customer satisfaction. Please know I have been well pleased.
Very helpful. Great shoe selection
Durability and fit
Great service love this store!
Customer service is 100% excellent
Great people, great service.
Not a good opening question (How likely to recommend, etc.). I seldom talk to people about their shoes, and right now we're in the middle of a pandemic--which means I seldom talk to anyone other than my wife. I am 100% satisfied with the Fleet Feet experience, but this does not mean I'll talk to anyone about shoe shopping.
Assistance finding a shoe that fits
I love the personalized service! Jane was wonderful at making sure I got the shoe that me perfectly. She knew what she was doing and was very patient. I also had a very good encounter with the man that rang up our purchase on Nov. 14.
I am always satisfied with whatever I purchase! Jane is awesome and takes her time with each customer
Eddie (eddy?) sold me my shoes - he was great! Love Mizuno shoes. Thanks for great service!