based on 8836 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The people, the place, the services, the discounts/rewards, EVERYTHING!
Friendly knowledgeable service!
I love the personal customer service in fitting me for shoes. Unlike the big box stores.
Customer service and quality footwear
I had a great experience at Fleet Feet! Knowledgeable and friendly help. I felt listened to and I ended up with sneakers I feel really good about. Will definitely recommend and be back again!
The detailed analogy of feet and shoes. The product that I purchased really worked. Hoka, maximum cushion. Eliminated feet pain from long hours of standing at work. Also, Eliminated feet pain from exercising; walking and running. The Hokas did not need and additional insert. I purchased the superfeet inserts before I got the hokas. The insert allows me to wear my other shoes that does not have the cushioning that the Hokas have.
Low pressure environment, strong product offering. I enjoy walking through several options of shoes without feeling rushed to make a quick decision. Staff is always friendly and helpful.
Customer service was phenomenal
Always fabulous. Love Shelia and the crew!!!
The time that is taken to ensure you are getting a pair of shoes that are best for you.
Excellent service! Very helpful & very informative! I will definitely be back
Great customer service!
Shopping at Fleet Feet is always a superior experience. Dan's help was a step above that, even. He listened to what I was experiencing with my shoes and feet, evaluated my walk, scanned my feet, and then evaluated the available options in shoes. He patiently helped me try on numerous shoes and seemed oblivious to the time. I appreciated his expertise and sincerity. I have already put the new shoes to use and the support has provided comfort and confidence that I can complete my walks and get the exercise I need. I always appreciate the time spent in Fleet Feet, and I am always satisfied with the quality of the staff and products they promote.
Salesman was very knowledgeable of the products. He was very helpful and patient in finding the shoes I
Wanted. Great experience.
Hands on professional recommendations
I absolutely loved the time and attention given and the sales associate was polite and very knowledgeable.
The willingness to help and patience of staff is exceptional. Customer service is big thing with me. Fleet Feet excels in exceptional customer service.
selection, staff
Great analysis of foot mechanics with shoe recommendations to match. Very pleased with shoes I selected based on analysis from several options.
Love the selection of shoes and accessories. The staff is very helpful.
Products are high quality. Service is exceptional
The salesperson was knowledgeable personable and easy to deal with!
Excellent sales technicians who really know how to fit a shoe. Excellent products.
Very friendly and helpful staff, also very detailed fitting which was nice
Very nice young man helped me with my purchase. Thank you.
Amazing customer service! That’s the reason I keep coming back!! Great selection.
I like the assistance we receive as we walk in, it’s a one on one, as if they’re fitting a child for its first pair of walking shoes. Awesome customer service. Your employees are trained well to watch us walk in the shoe, see if the fittings correct. Keep up the good work!
Betty Schmitt
Greenville, SC
Service was excellent!
The individual analysis that is provided in selecting the proper shoe.
Great quality and the associates understand and listen to what you really need in a pair of good running shoes.