4238 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything is custom to my feet. I left feeling like I purchased the perfect shoe for me and the service was very good. I would purchase here again for my next pair.
The associate was amazing. I think his name was Vince. Was only going to get one pair of shoes but ended up getting 2 pairs. He was one of the most helpful person I have ever had the pleasure of meeting.
Very helpful - listened to my needs, provided several options - more than I expected! Genuinely cared about my personal situation and needs. Friendly and knowledgeable. Thank you!
The sales clerk went to help a couple who came in 10 minutes after me, and didn’t even acknowledge me I was in plane site when he said who’s next and didn’t even give me a chance to answer and he went directly to them, I did speak up so he did help me. I told Hume I had had back surgery and couldn’t bend over much but he didn’t seem to care and didn’t offer to help me out on the shoes I was trying on.
Professionalism at it’s best!
knowledgeable staff
Great variety of shoes
Very knowledgeable and helpful staff!!
Friendly workers that know what they are doing
I have already recommended Fleet Feet to a friend! And, only 1-1/2 days since my purchase! Madison handled my fitting and shoe selection. I was impressed by the foot scanner/modeler. All three pairs she brought out fit me, and looked good. I chose the HOKA pair. She also selected a heel wedge to replace one that I had purchased at the Good Feet store. I really appreciate that I did not have to look by myself at dozens of styles trying to find my WIDE shoe size. I have left many stores after finding a style I liked but found that there were none in stock to fit my wide feet.
I will return to Fleet Feet the next time I need athletic or outdoor shoes. Thanks FLEET FEET and Madison!
I enjoyed the personal attention and care for the fitting of my new Hoka's.
Decent, helpful bloke. Did a pretty good job.
The service was very good and helped me make the best choice.
Very friendly and professional.
Products are durable. Services are fantastic. The staff will continue to find the exact shoe that caters to your body mechanics and comfort. They are relentless. If they don’t have it in stock the are happy to order it online.
Outstanding service, very knowledgeable salesman named Austin. Wonderful return
Policy and good shoe selection! Thank you.
Personalized service and knowledgeable personnel. A sizable inventory of running shoes and everyday shoes.Friendly atmosphere is also a plus
I highly recommend this store! Dan was really nice, pleasant, patient and helpful. He knows exactly what shoes I needed based on my podiatrist’s recommendations. I’m so happy with my shoes! I will definitely go back and purchase more from this store.
Very friendly employee's.
Everytime I walk into Fleet Feet Aptos I’m amazed by the knowledge every single employee has about each shoe in stock, as well as different types of training. They take the time to pull an unlimited amount of shoes for you, encourage you to try different sizes, and check in with you throughout. This is level of dedication and thoughtfully I have left this store with the most comfortable shoe I could imagine.
The Associate was very kind and informative. She explained everything to my understanding. I was given 3 options for shoes and I am very happy with the pair I bought.
The feet mapping is terrific. Your service is great.
Damon was amazing and patient with my son. He helped him find the right shoe for what he was looking to do as a beginning runner.
Great product and excellent service.
Everyone is great and great service
Great helpful staff and good selection of different brands.
The customer service experience was great. They help with my concerns about my medical condition. I truly didn’t feel like someone was pressuring me to buy something, but they really cared about my needs. Thank you all for the great experience. I will be back and recommend to other people your store.
Absolutely love this place and the care they show to their customers.
Only reason I don't put 10 is that some of the shoes can very expensive in relation to their online price. But I believe all the science, their customer service, and knowledge are worth checking out.
Excellent product Hokas!
Each time I come back to the store I’m met with enthusiasm and professionalism. The staff is knowledgeable and helpful. The products are of the highest quality and craftsmanship which is greatly appreciated. Thank you Fleetfeet team.
Great inventory and especially the employees in Pawleys store where I shop. All of them are so helpful, knowledgeable and professional.