based on 4381 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the way a service representative personally helps with fitting and ordering the perfect pair of shoes. However; when I picked up my order, of course it was a different sales rep and there seemed to be a disconnect.
The service was wonderful. Thanks so much.
fittings and attention
friendly knowledgeable helpful staff
I truly like your product. My knees don’t bother me as much since I started wearing my new working tennis shoes!!! My husband jogs everyday and I am taking him to Fleet Feet on Friday to make a purchase!!
I was having trouble with a shoe adjusting to my foot returned with no problem! Great service!
I like the way they feel and comfort.
The knowledge you have on types of runners and shoes
Fleet Feet and their products and... especially their helpful Staff, have helped me be pain free in my feet. I was one of those people who bought shoes from discount stores etc and for years had feet issues as I got older. After coming to Fleet Feet years ago...... Proper fitting Quality shoes And Helpful, knowledgeable staff to help me... eliminated that issue for me. I thank Fleet Feet SO much.
Great staff, very knowledgeable and friendly.
It was my first time in your store and I was very impressed with your staff. They took the time to listen what you had to say and they have knowledge of all your products that you sell. I will definitely come back to shop.
thank you,
Diane
I really the personal service and help I receive from your staff whenever I visit your store!
EVERYTHING!!!
I really enjoy going into Fleet Feet in Elk Grove. The staff is extremely friendly, knowledgable and welcoming. I love all the products I buy fromt this store.
This person who helped was awesome great attitude and very knowledgeable.
Very professional and nice. Nice quality merchandise
Friendly, knowledgeable staff.
Wonderful experience and personalized care !!
Great customer service!
I am a new customer, looking forward to future visits!
The girl who helped me was very informative in helping me select the right shoe and inserts for running. I like how you scanned my feet to fit my needs.
Sales people were very helpful and knew their business.
Very uncomfortable when I tried to walk or run on treadmill. Tried 2 separate days and heals sore and knees ache. Never had before. I will be bringing back. Just an hour drive for me .
Excellent customer service and great shoes and sandals!
A friend of mine works at this store. Theresa Savage. She recommended that we go there. We had a great experience. My son and I both got new running shoes. So happy with your process. We learned a lot about what we needed specific to our feet and bodies. I will highly recommend this store to my friends. The 2 people (Boy and Girl) who helped us that day were super good at what they do.
the service and technical know-how
Your employees are knowledgable and thoughtful. You carry the top brands at prices that are comparable to on-line prices.
i wish i knew earlier about this product,is so comfortable. Lylian
The staff’s knowledge about running shoes and all other accessories is unmatched! They knew exactly what I needed and were more than willing to listen to what I was looking for and then find me the perfect shoe. Not to mention, the store itself was spotless and incredibly well maintained.
Your staff was very helpful in finding me the best shoe for my needs