based on 7320 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Product was the reason I came but the service was outstanding! I had to wait a few minutes but saw the way the customer in front of me was treated with patience and knowledge and did not mind waiting at all!
Great service. Helped me pick a new shoe that was light and comfortable. Liked seeing the results of standing on the foot machine
Great personal service!
Customer attention and needs.
Love the variety of brands available. Love, love, love the salesperson that assisted me. She was very patient, friendly and knowledgeable. Left store with the greatest pair of shoes.
Love them
Jason Sapp was a phenomenal help. Help me select two excellent shoe (Hoka and Brooks). The foot scan provided me with excellent data.
Excellent customer service
Amazing place!
Excellent customer service and great gear!
Staff is always very helpful.
Friendliness of staff
Patience in fitting and educating customer on shoes to match their running demands.
I bought a pair of the Brooks Beast. Excellent service!
comfort
Prompt, knowledgeable, courteous service with personality Malin.
Not only does FF hire excellent staff, your prices and selection are very appealing so thank
Linda for telling her exercise class that she shops at Fleet Feet next to Parnassas
It
Graham was the perfect sales associate! I could tell that he’s very passionate about footwear and making sure that everyone leaves fleet feet a satisfied customer.
I walked in not knowing what type of shoe I needed and Sarah took me through the entire process from doing the scan to allowing me to try on various pairs of shoes in different sizes and brands to see what I felt would be the best for me. Customer service is top-notch and their expertise is unmatched!
Knowledgeable sales staff that take the time to assess your running needs. Very friendly and helpful.
Personalized servic
Personalized service and great community involvement
Great shoes and great service.
reasonable selection. Great service. Fantastic return policy.
While I haven’t had a chance to try out my new shoes yet, I felt like Graham really listened to me and was able to find several pairs that fit what I was looking for.
Follow through
Customer service. I genuinely felt your team member was fully engaged in my product needs (new shoes)
They are very comfortable to my feet.
I love the feet reading machine! The customer service is always amazing! They always have what i’m Looking for. Highly recommend this store!
I appreciate that your sales representatives really take the time to size each customer’s feet properly and recommend appropriate shoes
The knowledge, helpfulness of thexstaff is great.