Fleet Feet
310 East Main Street Suite 200
Carrboro
NC 27510
United States

Average rating: 9.7 out of 10 based on 8229 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 21, 2019 — Rated 10 out of 10 by C.H. Fleet Feet
What do you like about our products and services?

The service was great. The saleswomen was so knowledgeable, helpful and polite. I’ve bought Brooks shoes before. Do like the shoe.

Report a concern   May 21, 2019 — Rated 10 out of 10 by K.C.M. Fleet Feet
What do you like about our products and services?

Quite impressed with knowledgeable, personable, and professional staff. The service, including fitting and recommendations, were superb. Love my new shoes!

Report a concern   May 21, 2019 — Rated 10 out of 10 by P.C. Fleet Feet
What do you like about our products and services?

Friendly and knowledgeable service.

Report a concern   May 21, 2019 — Rated 10 out of 10 by Marcus Johnson Fleet Feet
What do you like about our products and services?

Spencer’s knowledge was on point! He was very patient and accommodating. As a Medical provider, I will be sending my patients to Fleet Feet from now on.
- Dr. Marcus Johnson, DC

Report a concern   May 21, 2019 — Rated 10 out of 10 by Dawn Blackstone Fleet Feet
What do you like about our products and services?

I love your running shoes and that you carry Oofus!!! I’ve also bought accessories that I love: socks and phone carrier for running!! Service is always top notch and staff keeps track of my purchases so they know what I need as much as me!

Report a concern   May 21, 2019 — Rated 10 out of 10 by M.A.K. Fleet Feet
What do you like about our products and services?

Great products and the service is first class. It’s nice to have a hometown store to purchase footwear.
The Brooks I purchased have made my running more enjoyable and I will be back soon to purchase some flip flops.

Report a concern   May 21, 2019 — Rated 10 out of 10 by Emily Eyer Fleet Feet
What do you like about our products and services?

The staff was exceptionally helpful, very friendly, and knew the products very well! Will definitely recommend fleet feet to everyone! I absolutely love my new running shoes, inserts, and socks! Can't wait to crush my upcoming run thanks to fleet feet!

Report a concern   May 21, 2019 — Rated 9 out of 10 by J.H. Fleet Feet
What do you like about our products and services?

Quick and courteous service

Report a concern   May 21, 2019 — Rated 10 out of 10 by Blake & Koochie Whitenack Fleet Feet
What do you like about our products and services?

Excellent products at a fair price. Employees are competent and friendly.

Report a concern   May 21, 2019 — Rated 10 out of 10 by S.R. Fleet Feet
What do you like about our products and services?

Very helpful and friendly

Report a concern   May 21, 2019 — Rated 10 out of 10 by A.D. Fleet Feet
What do you like about our products and services?

I like that your staff is very knowledgeable and makes the customer confident in what he/she is buying.

Report a concern   May 21, 2019 — Rated 10 out of 10 by James D'Angelo Fleet Feet Deerfield
What do you like about our products and services?

Sales rep was great!

Report a concern   May 21, 2019 — Rated 8 out of 10 by J.K. Fleet Feet
What could we do to improve?

Great service & selection. But prices are too high. Get sales or a clearance section.

Report a concern   May 21, 2019 — Rated 9 out of 10 by S.N. Fleet Feet
What do you like about our products and services?

Good quality

Report a concern   May 21, 2019 — Rated 10 out of 10 by Daniel Deleon Fleet Feet
What do you like about our products and services?

I enjoyed the custom fitting of my requirements of taken into account in choosing between all the different styles.

Report a concern   May 21, 2019 — Rated 10 out of 10 by D.M. Fleet Feet Sarasota
What do you like about our products and services?

Unique products, well made, great friendly service

Report a concern   May 21, 2019 — Rated 10 out of 10 by R.B. Fleet Feet
What do you like about our products and services?

Staff was very friendly and helpful. The selection was great, and the store was very well kept.

Report a concern   May 21, 2019 — Rated 10 out of 10 by L.B. Fleet Feet
What do you like about our products and services?

Had personal service, which was nice for a change. Had the shoes I was looking for and educated about the product!

Report a concern   May 21, 2019 — Rated 10 out of 10 by J.B. Fleet Feet
What do you like about our products and services?

The sales person listened to me about my knee. He recommended a different shoe because of the pain.

Report a concern   May 21, 2019 — Rated 10 out of 10 by D.S. Fleet Feet Chicago
What do you like about our products and services?

Good experience with Jake fitting and selling me two pairs of running shoes. Listened to me well. Good product selection. In and out fast.

Report a concern   May 21, 2019 — Rated 9 out of 10 by L.C. Fleet Feet
What do you like about our products and services?

You had Altras!

Report a concern   May 21, 2019 — Rated 6 out of 10 by P.C. Fleet Feet
How did we disappoint you and what can we do to make things right?

The sales rep was nice, but she didn’t measure my feet. Instead, she just pulled my card/previous information.

Improve sales skills.

Response from Fleet Feet:

Pamela, I’m really sorry our service is less than perfect. It’s not our usual standard. If there’s anything else I can help address, please do let me know. Fit Matters. And at Fleet Feet, so does your happiness!

Fit Matters. And at Fleet Feet, so does your happiness! If an item you purchased at a Fleet Feet store or on fleetfeet.com doesn't make you happy by the way it performs, looks, or fits, you can return it within 60 days. It's our promise to you! We also offer FREE RETURNS on all orders placed on fleetfeet.com.

Report a concern   May 21, 2019 — Rated 10 out of 10 by N.W. Fleet Feet
What do you like about our products and services?

I love how the sales associates take their time to get me properly fitted in running shoes. The state of the art equipment, their knowledge and the fact that they listen to issues I have are nothing I have ever experienced in getting fitted anywhere else. It means a lot, as well, that when I walk out of the store I am not locked in to a pair of running shoes that may not work for me after I have a few runs. They are always willing to fix any problems that may come up.

Report a concern   May 21, 2019 — Rated 10 out of 10 by Stephanie Monnett Fleet Feet
What do you like about our products and services?

I have had pain in my feet for years and recently it’s become almost unbearable to stand for more than a few minutes. I went to the store for the first time yesterday and the service was great. She knew what she was talking about, had me try different shoes and inserts. I wore the sneakers to work today and was able to walk and stand without pain. I will probably never go to any other shoe store for sneakers. They also have flip flops with arch support which have helped me all first think in the morning. The store and the employees are phenomenal.

Report a concern   May 21, 2019 — Rated 10 out of 10 by Candie Erickson Fleet Feet
What do you like about our products and services?

The foot analysis was great. Very nice and helpful

Report a concern   May 21, 2019 — Rated 10 out of 10 by R.M.H.F. Fleet Feet
What do you like about our products and services?

I like that all your products are designed for comfort and functionality for whatever activity the customer is shopping for. The service at Fleet Feet is excellent. The employees are very knowledgeable and friendly. I only buy my athletic shoes and socks from Fleet Feet along with other items they carry that assists me with my workouts. I would recommend Fleet Feet to anyone looking for a high quality store.

Report a concern   May 21, 2019 — Rated 10 out of 10 by A.T. Fleet Feet
What do you like about our products and services?

The gentleman, Will, who assisted me was knowledgeable, friendly, and gave me really helpful information.

Report a concern   May 21, 2019 — Rated 10 out of 10 by S.M. Fleet Feet Chicago
What do you like about our products and services?

I came into the store about 30min before closing not realizing that byuing inserts is serious business. The salesmen Josh was very patient and stayed wuite a while after closing to make sure I was happy with the inserts and shoes I bought. I really appreciate him not rushing me. Will definatly come back to shop there again!

Report a concern   May 21, 2019 — Rated 10 out of 10 by derik frederiksen Fleet Feet
What do you like about our products and services?

Silas did an excellent job getting me in the shoes I needed. He asked a ton of questions and truly listened to my responses. I am new to running so he gave advice, offered tips, and was kind enough to even invite me to start running with the group at the store. Great experience and will continue to go back for all running needs. 10/10 recommend.

Report a concern   May 21, 2019 — Rated 10 out of 10 by C.R. Fleet Feet
What do you like about our products and services?

I like the personal attention that is available when wanted. I like the rewards programs. Other than I don't want to be required to have the FF app to use it.


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