8229 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quite impressed with knowledgeable, personable, and professional staff. The service, including fitting and recommendations, were superb. Love my new shoes!
Friendly and knowledgeable service.
Spencer’s knowledge was on point! He was very patient and accommodating. As a Medical provider, I will be sending my patients to Fleet Feet from now on.
- Dr. Marcus Johnson, DC
I love your running shoes and that you carry Oofus!!! I’ve also bought accessories that I love: socks and phone carrier for running!! Service is always top notch and staff keeps track of my purchases so they know what I need as much as me!
Great products and the service is first class. It’s nice to have a hometown store to purchase footwear.
The Brooks I purchased have made my running more enjoyable and I will be back soon to purchase some flip flops.
The staff was exceptionally helpful, very friendly, and knew the products very well! Will definitely recommend fleet feet to everyone! I absolutely love my new running shoes, inserts, and socks! Can't wait to crush my upcoming run thanks to fleet feet!
Quick and courteous service
Excellent products at a fair price. Employees are competent and friendly.
Very helpful and friendly
I like that your staff is very knowledgeable and makes the customer confident in what he/she is buying.
Sales rep was great!
Great service & selection. But prices are too high. Get sales or a clearance section.
Good quality
I enjoyed the custom fitting of my requirements of taken into account in choosing between all the different styles.
Unique products, well made, great friendly service
Staff was very friendly and helpful. The selection was great, and the store was very well kept.
Had personal service, which was nice for a change. Had the shoes I was looking for and educated about the product!
The sales person listened to me about my knee. He recommended a different shoe because of the pain.
Good experience with Jake fitting and selling me two pairs of running shoes. Listened to me well. Good product selection. In and out fast.
You had Altras!
The sales rep was nice, but she didn’t measure my feet. Instead, she just pulled my card/previous information.
Improve sales skills.
Pamela, I’m really sorry our service is less than perfect. It’s not our usual standard. If there’s anything else I can help address, please do let me know. Fit Matters. And at Fleet Feet, so does your happiness!
Fit Matters. And at Fleet Feet, so does your happiness! If an item you purchased at a Fleet Feet store or on fleetfeet.com doesn't make you happy by the way it performs, looks, or fits, you can return it within 60 days. It's our promise to you! We also offer FREE RETURNS on all orders placed on fleetfeet.com.
I love how the sales associates take their time to get me properly fitted in running shoes. The state of the art equipment, their knowledge and the fact that they listen to issues I have are nothing I have ever experienced in getting fitted anywhere else. It means a lot, as well, that when I walk out of the store I am not locked in to a pair of running shoes that may not work for me after I have a few runs. They are always willing to fix any problems that may come up.
I have had pain in my feet for years and recently it’s become almost unbearable to stand for more than a few minutes. I went to the store for the first time yesterday and the service was great. She knew what she was talking about, had me try different shoes and inserts. I wore the sneakers to work today and was able to walk and stand without pain. I will probably never go to any other shoe store for sneakers. They also have flip flops with arch support which have helped me all first think in the morning. The store and the employees are phenomenal.
The foot analysis was great. Very nice and helpful
I like that all your products are designed for comfort and functionality for whatever activity the customer is shopping for. The service at Fleet Feet is excellent. The employees are very knowledgeable and friendly. I only buy my athletic shoes and socks from Fleet Feet along with other items they carry that assists me with my workouts. I would recommend Fleet Feet to anyone looking for a high quality store.
The gentleman, Will, who assisted me was knowledgeable, friendly, and gave me really helpful information.
I came into the store about 30min before closing not realizing that byuing inserts is serious business. The salesmen Josh was very patient and stayed wuite a while after closing to make sure I was happy with the inserts and shoes I bought. I really appreciate him not rushing me. Will definatly come back to shop there again!
Silas did an excellent job getting me in the shoes I needed. He asked a ton of questions and truly listened to my responses. I am new to running so he gave advice, offered tips, and was kind enough to even invite me to start running with the group at the store. Great experience and will continue to go back for all running needs. 10/10 recommend.
I like the personal attention that is available when wanted. I like the rewards programs. Other than I don't want to be required to have the FF app to use it.
The service was great. The saleswomen was so knowledgeable, helpful and polite. I’ve bought Brooks shoes before. Do like the shoe.