2328 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
friendly and helpful staff
I love the individual attention provided to the customer. The associates go above and beyond to make sure the customer is happy with their selection. They also work well with children as well as adults. I’ve referred numerous people and my physical therapist also supports your work. Thank you for coming to Hendersonville, TN.
Kindness
Darren,
Welcome to Fleet Feet, Gaithersburg! Thanks for the review! Fleet Feet, Gaithersburg loves to hear from our customers. We would like to thank you for taking the time to complete our feedback survey. Your thoughts and insight into our products and service delivery are extremely important to us. It is through these interactions that we better understand the customer experience, so we can always improve. We are always striving to be better
We always welcome open and honest feedback from all of our customers and all parts of our community. Positive feedback is always welcome as encouragement which reinforces desired attitudes and behaviors. Your honest feedback, both positive and negative, is encouraged so that we can improve when & where needed.
We launched a new Rewards program (https://www.fleetfeet.com/catalogs/rewards-program/?store=fleetfeetgaithersburg) and we want you to be part of it. In addition to rewards for every dollar you spend, you can now earn trips, merchandise, and experiences for doing what you love most—being active. And at Fleet Feet, so does your happiness!
I wanted to thank you for your feedback. Posting your great experience on Google, Facebook and Yelp would help us spread the word to others in our community!
Thanks for your support!
www.fleetfeetgaithersburg.com
My first day wearing my new Hoka sneakers and I was in heaven. It was like walking on a cloud or wearing my slippers.
My sore feet never felt better.
Thank you thank you thank
My Hoka shoes have enabled me to walk again with Plantar fasciitis. Very helpful and knowledgeable staff.
The service was wonderful and very helpful!
The personalized attention given to each customer, the variety of merchandise, and the wide selection of programs offered
The expertise of the sales staff is a huge plus. My wife has plantar fasciitis and the staff found her the perfect shoesand inserts. I bought a spur of the moment pair of trail shoes too.
Staff were super friendly and helpful.
Checked my size and gait and 3d, out with shoes and inserts in under 20 minutes!
Friendly - great / efficient service at the store. Carried Oofos which I had been looking for. Overall a positive experience.
I like that you are a true running store.
terrific customer service
The sales people are great! Very knowledgeable, many of them runners and they spend the time needed to ensure I buy the right shoes.
Knowledgable sales people know exactly which of their products best suit your needs.
They examine how you walk and ask how you will use their product.
We have traded here for years with wonderful results and complete satisfaction.
I was happy with the friendly and professional advice and service.
The staff was incredibly knowledge and helpful and great to talk with. Incredible products and very interactive shoe sizing process.
Laura was awesome! She was very knowledgeable and helped me find a great pair of shoes
I love that you are able to scan my feet and find the perfect shoes for me. Shoe shopping has always been very difficult for me but you guy make it so easy.
Knowledge of sales reps.
High-tech approach and great personal service.
Loved the individual attention and the measuring system used to evaluate my feet for sneakers!
They are very thorough in their fitting procedures.
Didn't feel like the sales rep that was originally helping knew what type of shoes to recommend me after explaining to them my issues I was having and injuries I was currently fighting.
A second sales rep helped and provide me with 3 options after listing to my issues. They did explain the difference of each shoe but I felt like they didn't pay attention to my gait but basically said you choose what feels best. I chose a pair and my physical therapist said that I was still overpronating in the option that the sales rep offered and that it was not going to fix any of my problems so I had to return the shoe.
Very helpful! Great shoes - looking forward to putting many miles on my new OCs and inserts.
Can actually try on shoes for 30 days
Always love Fleet Feet's expert salespeople. My experience was fast and efficient. Plus I loved that I could donate my old shoes!
knowledgeable. attentive good products
Very informative and salesperson was very helpful and took his time explaining the products and differences to me and let me try several shoes and insoles.
Friendly and knowledgeable sales force
Top delivery of customer service and technical expertise