25502 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service by nice staff who look the part and speak knowledgeably about products and ways to reach customer goals.
Customer service was amazing! The woman helping me took time to figure out my foot size and let me test out multiple shoes to find the perfect one. I never felt rushed. We also shared a fun conversation. Looking forward to doing a Wednesday morning run with y’all soon!
The staff was very friendly and attentive to my particular needs. They asked questions about my current running situation and did their best to find the appropriate shoes and insoles for my feet. Not once did I feel like they was trying to sell me something and pointed out parts of the shoes so I could understand how the shoe functions.
The service I received was world class. My feet haven’t been this happy for a long time! Thank you Jen.
I brought my friend in to get shoes. The helpers were great! Thanks for being in the Aptos community :)
I really liked the clean layout of the store. I was given VIP treatment by the staff, especially Caroline. I love my new running shoes!
I was seriously blown away by the professionalism and knowledge of your staff.
Catering to the recreational runner as well as the elite runners.
I am very happy with the shoes I purchased. They were exactly what I was looking for. The service was amazing and they really listen to what my needs were.
Good option of shoes. They carry the best socks around - Feetures.
Everything fit and I like your return policy.
Katie was the Best , helping me trying to figure out what was best for my Feet.... lucky to have a employee like her.
Your staff is extremely knowledgeable, extremely helpful and more than staff of a store: They're members of an athletic community, and they treat customers as members of that community.
Anything I need for running or biking, I can find at your store, which is a 10-minute ride from my home.
You need to have more choices in stock! There was only one color and I would love to have choice in my size and style.
Dawn,
Our inventory is changing daily. We pride ourselves on carrying brands and styles from all major and emerging run specialty vendors. If there is a vendor or product we don’t; have, then please let us know, so we can connect with the vendor. If there’s anything else I can help, please do let me know. Fit Matters. And at Fleet Feet, so does your happiness!
Thanks for your support!
www.fleetfeetgaithersburg.com
all the options we were offered by staff
Staff were very attentive and helpful.
Great, efficient fitting experience. Thank you, Becky!
Very helpful and knowledgeable
Comfort.
i went in for my first pair of distance spikes and the employee that helped was super helpful. he was super patient and willing to help considering i needed to try on so many pairs to find one that was comfortable fit for me.
I was impressed with the foot measurements. Also the sales associate spent time explaining the different shoes and supports.
Great product selection and very knowledgeable staff!
Personalized attention and very knowledgeable staff.
Very personalized customer service.
The people where very friendly, and helpful. The selection of shoes and quality of them where great.
Staff was friendly and helpful.
Your Products are great quality and not overpriced. Your personnel and service is second to none. Your Staff is knowledgeable and extremely friendly and helpful.
The gentleman who assisted me was extremely helpful. I don't recall his name - thin, gray hair. He had me try on multiple shoes, told me about the local running club, recommended different products, etc. He was great.
Quality products. Lululemon. Swim gear, in addition to all the running products. First name removed at Sacramento store was very knowledgeable & helpful when I purchased new shoes 02/22/2020.
Great service! The staff are friendly and very knowledgeable.