Customer Testimonials
Customer for many years
You took care of us when it turned cold and we were running low on gas. Prioritizing emergencies rather than prioritizing by other means such as customer purchase size or longevity is an important business decision you made which speaks well for your management and the philosophy of the company as a whole.
I like most that I’m able to get emergency service from you when needed! Also, that I can reach a live person when I need help, and not a recorder!
speedy service, professional help,
Responsive and the people there are nice
Love the online service = convenience of ordering and paying online! Fantastic!
Very courteous and responsive staff.
When we needed service, it was fast, efficient, and reasonable.
You have always been there when we have needed you. Good customer service.
Quick delivery during a very cold stretch of weather in January.
All good...
Prompt Service
I had previously been a Freeman Gas customer during my first stint of living in North Georgia and was very satisfied with their service. When I returned to Towns County and built a new home, I selected Freeman Gas to supply my propane service. They have been proactive and responsive in dealing with some propane system-related questions and issues. I would not hesitate to recommend them for propane service.
that i have my owned tank on a monitor, and the chance to prepay for the propane,
When I ran out of gas in the worst winter storm to hit my area in years, you came through with a tank fill in under 48 hours when you had a two-week backlog. Thanks, y'all!
You made it super easy to refill my tank and your prompt response was awesome.
We especially appreciate the courtesy and professionalism of the delivery drivers.
Billing system needs upgrading. Getting a bill by text requiring follow up téléphone calls to cearify.
Freeman seems to care about its customers.
Excellent customer support thanks to Marty for all your help.
Fast and efficient
Very professionally staff, prompt, and friendly.
When we have service requests, either for additional gas or a connection for a new appliance your company is generally always very prompt and your representatives are courteous and helpful.
I did contact Maria with a billing question and concern Tuesday, January 21st 2025 and I am still awaiting a return call from her with an answer to my inquiry. She indicated that it might not be that day but hopefully by the following day, Wednesday. Today is now Thursday so hopefully I’ll be receiving an answer soon.
always very polite on the telephone. Very efficient with their service and delivery.
Delivery request was fulfilled promptly.
They seem eager to provide a quality service.
fast and friendly service.
their availability
The service that Freeman Gas, (now Superior) has given over the 22+ years has always been the best. The staff, and the driver's have always been so polite and professional. I have never had one problem with the propane or the service. I have, and will continue to recommend Freeman Gas to anyone seeking the best propane company to use in the Blue Ridge area. Thank you for quality, caring and devotion to quality caring service!
Name removed,
Thanks for all your help
Thank you for the recent delivery which prevented my two services from running out of propane.
We could not have gotten through another day.
Sincerely,
Janice
Delv came in 2 wks as mentioned. Ivy helped with billing issue. Great customer service! Always professional and courteous.