Customer Testimonials
responsive and really nice customer service!
Great service
The best part about your service so far has been the customer service. From first contact at the office in Young Harris,GA to the technician who has been to our house twice now.
Jason ,I think is his name, if not please find out who it is because he deserves something, kudos a day of with pay or something for the way he treats your customers.
The first time he came out and inspected our tank he was polite and not to busy to answer any questions we has. Our tank was low so he gave us about 5 gallons of propane to last until someone came our to fill the tank.
In January on a weekend day, he out to the house again because we reported our carbon Monoxide dectector went off. He appeared a little surprised ( although he said nothing) to see our tank was so low which told him noone had come to fill our tank yet. It was bitter cold and snowing. He explained the chemical put in the propane is for safety reasons and since the tank was so low that we were "burnng the bottom" which could be what I was smelling. There was not a leak so it was possible because the tank was so low that maybe that could be it but he doubted it. Needless to say we didn run our propane heater.
Again he explained everything, was empathetic, caring, patient, and promised if he couldnt get someone out that day to get us propane; he would make sure someone came 1st thing in the morning. True to his word, Monday morning about 9:00 am I heard a truck and looked out to see the gas truck.
My husband is much older than I am and he was impressed with the young lady in the office at Youngs Harris, GA. She did not rush him and explained everything to him. It warmed my heart to hear because he does have memory issues and people get frustrated with him. But not her.
She made an impression on him.
Both of these employees were efficient, polite, empathetic and really seemed to care about the customer. This is a rare attribute in our society these days. I can only hope our custmer service is as good as what these these two employees have displayed thus far.
Thanks
Judie O'Guin
We appreciate the timely deliveries and the ease of making a payment. Thanks.
Great service. They do what they say.
Thank you for the easy to use portal for payment and the text alerts. Also the customer service representative I spoke to when ordering my refill was friendly and helpful.
Entire office is the best support ever. All are friendly, professional and knowledgeable. Immediate response is normal. Just no need to go anywhere else.
First time used you.
Great fast service
Prompt service, both in delivery and customer care.
Prompt delivery, thank you.
Good service and friendly people...
Drivers are very pleasant and helpful.
Prompt service.
We are new to North Carolina. You were the first company we called to inquire about propane. Setting up our account was super easy. The secretary that answered the phone was very pleasant. We had someone come out to double check everything, that we do not have a leak.They were super nice. The guy educated me on our unit inside. Then I called for a fill up and they put me on the schedule and was out within a few days. We couldn't be happier and appreciate everyone there!!
Freeman has been great to work with. The office people are always great and the delivery drivers are too. We appreciate the wonderful customer service.
Response and Respect
I was in a desperate situation with no propane and looking at very cold conditions in the next few days. Stephanie really came through for me and arranged to have my tank filled the very next day. Great service!!
Good service!
The best service ever..Everyone in the office is friendly and willing to meet the needs of their customers. Been with Freeman Gas for 10 years and would not go anywhere else.
Great service as always.
They are usually good about delivery
Excellent Customer Service!
Good people, good prompt service!
Very prompt service.
I recently bought a home in NC and needed to have the propane tank filled up. I’m currently out of state and all of the people I dealt with in getting the tank filled and service started made it very easy to take care of this task for me. I am grateful for their wonderful service, and recommend them highly for all propane needs.
Prompt service
Good service and professional staff. Friendly people and good prices.
In an emergency situation and you all came through like champs!! Thank you!
Professional and friendly service.