Customer Testimonials
Always friendly and helpful
Prompt, professional service.
Great
Always dependable
I like your product your people are very professional.
The only problem. I have called and I have been on the phone for over an hour waiting for someone to pick up. You need to have more people in the offices and not a call center that has no idea what you are talking about . Or what you need.
Appreciate hte8r quick response to issues.
Prompt service and good rates.
The phone system is terrible. Melissa Spangler takes great care of customer's needs in Rutherfordton Office Thanks Melissa
Very quick response. Great to work with. Fair prices.
Friendly helpful informative
One visit repairs, quick propane refill.
Great job. Thank you.
I was thankful to receive my gas within one week of placing my order, especially when I’m sure everyone was placing orders due to the storms.
Melissa Springer (office manager) is always available to answer any question I have and she has ensured propane delivery when needed.
Only observation is customers should have a local number to call as the automatic system is hopeless.
Attended to our emergency has refill very promptly.
The quick response to getting gas delivered to us
We have been customers for almost 20 years and are very happy with Freeman's service. They are very responsive to your questions and service requests and also are very prompt to answer any billing questions we have.
Everything is good
Great service!!!
That when you run out of gas all the way, even if it’s Sunday, they’ll come up and fill your tank
The technician that came to service our fireplace was wonderful . He was very thorough and explained a great deal about preventative maintenance. If we were told this when it was installed, maybe we wouldn’t have had this issue.
The frustrating part was getting the service scheduled. It wasn’t until my husband went into the office that someone actually did something to help us get it scheduled. calling customer service and being on hold for 12 minutes is pretty lousy service. Needless to say since superior has bought FREEMAN gas. Customer service has gone out the window.
Excellent responsiveness—took care of us right away on a Saturday morning. Tech was very capable, experienced, and helped us to understand the issues we were having.
Respond quickly to my issues and always find someone to help if the person I'm talking to cannot.
Fast service this time.
How quick you bring my gas out
I've used Freedom gas for several years. I've never had a problem and anytime I had a question they were there to help
The people who have been with the company for many years
Very friendly and helpful people.
Always polite and Always on time
Their associate was wonderful to work with, resolved my question, and gave great service!