Customer Testimonials
They come by routinely and top off my tank, without my even asking, which I really like
You take care of our needs without us having to be involved.
Good Service
Excellent service
Excellent, friendly, courteous customer service at the local (Rutherfordton) office level.
Reliable and friendly service.
We have been a customer for around 10 years, we have always gotten good service, the staff are always very friendly and professional.
Everything runs smoothly for us. No problems except for Hurricane Helene. That's to be expected. The delivery men are very friendly. Love chatting with them
Personal Service on other things besides gas, like Tankless Hot water systems, Gas Fireplaces, and the like!
VERY CUSTOMER SERVICE ORIENTED!
WE ENJOYED THE PROMPT AND PROFESSIONAL RESPONSE.
CAPT DAN
They do good work
Very pleasant staff working hard to make sure customers get propane under challenging circumstances
The service provider was on time, polite and efficient. He repaired, restarted and set up a new remote for our fireplace. He took his time explaining how to use the remote and cleaned up when he was finished.
Their associate was wonderful to work with, resolved my question, and gave great service!
Always friendly and helpful
Prompt, professional service.
Great
Always dependable
I like your product your people are very professional.
The only problem. I have called and I have been on the phone for over an hour waiting for someone to pick up. You need to have more people in the offices and not a call center that has no idea what you are talking about . Or what you need.
Appreciate hte8r quick response to issues.
Prompt service and good rates.
The phone system is terrible. Melissa Spangler takes great care of customer's needs in Rutherfordton Office Thanks Melissa
Very quick response. Great to work with. Fair prices.
Friendly helpful informative
One visit repairs, quick propane refill.
Great job. Thank you.
I was thankful to receive my gas within one week of placing my order, especially when I’m sure everyone was placing orders due to the storms.
Melissa Springer (office manager) is always available to answer any question I have and she has ensured propane delivery when needed.
Only observation is customers should have a local number to call as the automatic system is hopeless.
Attended to our emergency has refill very promptly.
Customer service has been excellent. I spoke with a lovely young lady and she took care of all my questions and needs in one call. She was patient, thorough, talked me through everything she was doing and was always polite. I'm sorry I can't remember her name. Customer service is what doing business is all about and she did a great job!