Customer Testimonials
Prompt and kind service
if you really want to know
your automated phone system is terrible.
i have been trying to get a new propane service set up at my home for a new boiler.
several months ago I replied to a promotion from your company that stated there was discounts for opening a new account, also for installing a new heating system. I filled out all the information in the E mail and replied. No one every contacted me.
then 2 months ago I called and after waiting forever to actually talk to someone,
they transferred me to a person for new accounts. that person eventually called me back and left a message days later 1 call 1 message.
well would you imagine I had to call and go through the same game again. just to leave another message. to get 1 call back. no follow up calls.
the third call I begged the lady that answered not to transfer me and to please just add my house to my realty company as an additional location.
then Nichole called me.
she is the reason I would recommend people use your company for fuel supplies.
she set me up when I first started with your company.
she called me to set up a site visit.
and she answers the phone or calls back when you call her.
I still have not heard from anyone for my site visit yet.
They come automatically
Great Price! The service is seamless.
Reliability, dependability, and delivery drivers are professional, friendly and efficient. Also using technology for messaging delivery information and invoicing is a plus.
Reliability
We have used Rymes Propane/Superior for many years. I have no complaints.
May need to look around for propane prices,this billl for almost $1,000 was a little more
than I wanted to see.
Name removed
Excellent customer service
deliver when said would
Prompt deliver
Prompt delivery
I've never run out of fuel which is important to me
On time natural gas heating fuel deliveries and friendly customer service.
We buy fuel oil on an automatic delivery basis and have never had an issue.
When you call them they answer if you have questions. Plus if you have automatic delivery they are there.
Service is great. Like the automatic delivery.
Delivery when we need it.
Propane
Always professional and courteous.
Our driver (#902812) is very friendly and professional!
Very friendly customer service.
I never have to worry about running out of propane, staff and drivers always professional, yet friendly. Extremely happy with my pricing.
Convenience
You deliver when I need it.
It is so wonderful to call the office and talk to a live human being and not a bot!
Prompt, professional service! Couldn't be happier!
The service was fast and efficient.
regular delivery and price is okay
Good service and the drivers are great
Prompt delivery a d best propane price around
I’ve been a very happy Rymes customer for 7+ years.
The delivery team is the best! I have a tough tank to reach and I’ve never heard a complaint. Only smiles.
Customer Service personnel are also very friendly.
I do have strong criticism for Superior:
* Reaching customer service could take more than an hour waiting on hold
* My tank reached 9% before refilling, just before a cold snap.
* I called five times starting at 20% over the course of 2+ weeks. I was never given a delivery date.
* The Rymes team would never let any of this happen